Ratings based on 981 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
M
Comment from Hotel Management
4 Jun 2024 by Ricardo Mondragón, Hotel Manager, Hotel Management
Estimado Mario,Su excelente reseña nos alegra el día.Nos complace enormemente que haya disfrutado de la limpieza de su habitación, el estado de nuestro hotel y la calidad de nuestro servicio. Agradecemos sus elogios hacia las amenidades de la habitación, y nos alegra saber que ha podido vivir una experiencia de lujo y sofisticación. Estamos encantados de que haya encontrado inspiración y un ambiente relajado durante su estancia, siempre procurando una experiencia armoniosa y respetuosa con el medio ambiente.A la espera de su regreso, aprovechamos para enviarle un cordial saludo,Ricardo Mondragón, Hotel Manager
by A verified traveler
Posted 26 May 2024
Absolutely amazing! Unreal service best vacation to Mexico we have had 20 to 30 min drive to downtown - amazing beach and cabanas.
Comment from Hotel Management
26 May 2024 by Ricardo Mondragon - Hotel Manager, Hotel Management
Dear Allison, Thank you so much for taking the time to provide such wonderful feedback. We are thrilled to learn that we were able to exceed your expectations. The entire team at Paradisus Los Cabos is happy that you had an amazing experience. We look forward to welcoming you back in the near future. Thank you for your preference! Best regards, Ricardo MondragonHotel Manager
by A verified traveler
Posted 20 May 2024
Great swimmable beach! Very relaxing atmosphere. Good food and drinks. Clean and comfortable beds. Noisy AC unit that we couldn’t regulate to a specific temperature.
Comment from Hotel Management
21 May 2024 by Ricardo Mondragón, Hotel Manager, Hotel Management
Dear Zarina,Thank you for the time taken to share your experience of staying with us.It is wonderful to hear that our beach provided a setting for a relaxing and carefree escape, and that our culinary offerings delighted you. Our team takes great pride in maintaining a harmonious balance of comfort and luxury, ensuring that our guests can unwind in our inviting suites with the utmost relaxation. We are also thrilled that the cleanliness and comfort of our beds contributed to an overall positive experience. Your feedback on the air conditioning unit is noted; while our rooms are equipped with individual controls, we apologize for any inconvenience you encountered and will certainly be mindful of this to ensure a serene and elegant atmosphere in all aspects of your stay.We hope to welcome you back. Best wishes,Ricardo Mondragón, Hotel Manager
by A verified traveler
Posted 19 May 2024
The best
Comment from Hotel Management
20 May 2024 by Ricardo Mondragón, Hotel Manager, Hotel Management
Dear James,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Ricardo Mondragón, Hotel Manager
by A verified traveler
Posted 17 May 2024
Loved the property. It was very clean and most of the staff was amazing. We encountered one female bartender at the pool bar who was very rude. Food was ruined night 2 as we found bugs all over the table and didn’t want to eat on property after that.
Comment from Hotel Management
28 May 2024 by Ricardo Mondragón, Hotel Manager, Hotel Management
Dear Laura,Thank you for the time taken to share your experience of staying with us.It is heartening to hear that the cleanliness and service at our hotel met your expectations. Your appreciation for the dedication of our team is truly inspiring, and we are glad that our efforts to maintain a sophisticated and elegant ambiance have resonated with you. We are disheartened to hear about your experience with the pool bar service and the incident at the restaurant. While we strive to provide an inviting and relaxed atmosphere, it seems we fell short in these instances. Rest assured, our commitment to a harmonious environment includes attention to every detail, and we take your comments seriously. We hope that the beauty of our tropical setting and the luxury of our facilities will encourage you to revisit us for a more seamless experience.We hope to welcome you back. Best wishes,Ricardo Mondragón, Hotel Manager
by A verified traveler
Posted 14 May 2024
Very nice
Comment from Hotel Management
14 May 2024 by Monica Olmos, Guest Experience Manager, Hotel Management
Dear Brian,Thank you very much for this kind review.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.We look forward to a return visit from you in the future.Best wishes,Monica Olmos, Guest Experience Manager
by A verified traveler
Posted 13 May 2024
Staff are nice. The hotel is clean. The common areas are pretty with all the art work they have here and there.
For an adult-only all-inclusive at this price range I expected more activities and entertainments at this hotel. We got bored not knowing what to do with our time.
Food was ok, but not many options available. Half of the restaurants were closed half of the time.
Comment from Hotel Management
14 May 2024 by Monica Olmos, Guest Experience Manager, Hotel Management
Dear Parisa,Thank you for the time taken to share your experience of staying with us.It's delightful to hear that you appreciated the cleanliness of our hotel and the beauty of our common areas, enhanced by the art we've thoughtfully placed to create an inviting and sophisticated atmosphere. We're sorry to hear that you found the entertainment options lacking during your stay. Our hotel strives to provide a variety of activities, and we regret we missed the mark during your visit. Regarding dining options, we acknowledge your feedback about restaurant availability. It's worth noting that some of our dining venues were temporarily closed for renovations, aiming to enhance our offerings and service.We're grateful for your kind words about our staff and the overall cleanliness, which reflects our commitment to providing a luxurious and harmonious environment.We hope to welcome you back. Best wishes,Monica Olmos, Guest Experience Manager
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
26 May 2024 by Ricardo Mondragon - Hotel Manager, Hotel Management
Dear Sunni, Thank you very much for taking the time to rate our service. We would have loved to learn the details of your experience, we are at your service should you decide to provide further information about yout stay. We look forward to welcoming you back in the near future. Best regards, Ricardo MondragonHotel Managert
by A verified traveler
Posted 21 Apr 2024
Food costs are high in Cabo so we elected to stay all inclusive, but the food was not good. The italian restaurant was the worst by far. Mexican was just ok, go figure. Japanese was probably the best. The international was not good either. Taco truck by pool was great as was pool service, but pool was freezing, not heated. Drinks were decent, as was liquor selection, but beer choices were limited. Only dos equis or tecate, no modelo or pacifico. Breakfast was good everyday, especially the mexican cooked to order on the back patio. The concierges were great and very helpful. Whale watching excursion booked through hotel was excellent. We would not go all inclusive again, the food is just not up to par.
Comment from Hotel Management
23 Apr 2024 by Monica Olmos, Guest Experience Manager, Hotel Management
Dear Paula Francine,Thank you for the time taken to share your experience of staying with us.We are glad to hear that you enjoyed the attentive service from our concierges and the inspiring whale watching excursion booked through our hotel. It is always a pleasure to know that our guests appreciate the efforts we make to create a carefree and inviting atmosphere. We're also delighted that the breakfast offerings, especially the Mexican cooked to order on the back patio, were to your liking, providing a harmonious start to each day immersed in nature.We are sorry to hear that some aspects of your stay did not meet your expectations. Our goal is to provide a sophisticated and luxurious dining experience across all our restaurants, and it seems we fell short in this regard during your stay. While we do have a heated pool available, we regret to hear that you found our main pool less than warm. Your feedback is valuable to us and it will be shared with our team for consideration.On a brighter note, we are glad you enjoyed the carefree vibe of the taco truck by the pool and the relaxed service there, as well as the quality of drinks offered at our various bars.We hope to welcome you back. Best wishes,Monica Olmos, Guest Experience Manager
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Guest Service Center Management., Hotel Management
Dear Cheryl,Thank you for sharing your experience with us.We regret to know your stay was not ideal ant that the service and attention provided did not surpass your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to visit us again so we can show you the changes we are constantly making.Best regards.
