Ratings based on 994 Verified Reviews
4.4 Room cleanliness
4.1 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
They have only 2 choices for beer non domestic was not told before hand! Waited in concierge‘s2 hours could not resolve transportation pick up to airport the number given was not a valid number! Went back next morning again wasting last morning in concierge office finally finds it was under different name and number than I was given. Could not have 5 yr old twins visit unless we paid $500 a day for 4 people they were staying next door at Villa La Valencia who allowed us access everyday FREE!
by A verified traveler
Posted 8 May 2024
This property was nice but small. If you are looking to golf, there is no golf course on premise “hence the name”. The food is very limited during non dining hours. The main reason for my low rating is due to resort harassment. We sat through a presentation and after the presentation, we decided it wasn’t a good time to invest just yet. 2 additional presenters pressured us on the why and we had to keep repeating. At that point it was a hard NO! We booked an excursion with the hotel and on our return the driver did not show up which resulted in us taking an Uber back. With very little explanation as to why, other than they apologize. Overall my experience was decent.
Comment from Hotel Management
8 May 2024 by Jimena Martínez, E-Concierge. , Hotel Management
Dear Charlene, Thank you for sharing your personal experience during your stay with us. We regret the inconvenience you had with the timeshare presentation and the excursion company. Please know that we, as a resort, are completely foreign to the ways in which they run their sales and processes. However, we will send your kind comments directly to the leaders of these companies since, for us, the comfort of our dear guests is a priority. We hope that in the near future, you will give us a second opportunity to show you that we have improved and that we are worthy of your kind patronage.We send you our best regards. Sincerley,
by A verified traveler
Posted 8 May 2024
We stayed at Dreams Los Cabos for my best friends wedding. From our arrival we were treated like stars. VIP check in took us straight to the concierge and we had a drink in our hand with in minutes. We were given a late check out with our VIP package. Everyone was extremely helpful. At one point a staff member even came to my room to give me a lesson in how to use the steamer in our room. It was extremely helpful as I recorded it and sent it to the wedding party so we could steam our dresses and suits. The food and drinks were top tier. Our excursion was a blast and easy to set up. Extremely friendly staff. All around an amazing trip. We will never forget our stay and look forward to returning.
Comment from Hotel Management
8 May 2024 by Jimena Martínez, E-Concierge. , Hotel Management
Dear Efrain, First of all, thank you very much for taking a minute of your valuable time to write your kind comments about our labor. We are pleased to know that you thoroughly enjoyed your stay. Please know that your comments are a great motivation to continue providing excellent service to our dear guests. We hope that in the near future we will welcome you back to your second home at Dreams Los Cabos. We send you our best regards! See you soon!
by A verified traveler from Moore
Posted 1 May 2024
Beautiful!!
Comment from Hotel Management
2 May 2024 by Jimena Martínez, E-Concierge. , Hotel Management
Dear Victor, Thank you for your kind review. We are pleased to know that you had a wonderful stay at our resort.We hope to have you back home very soon. Best wishes.See you soon!
by A verified traveler
Posted 30 Apr 2024
I don’t usually leave reviews but this one is rightfully earned ! I’ve traveled to A LOTTT of places, first time in Cabo was AMAZING. The resort is not a party resort, very family friendly with the option to be in an adults only section. Food options were good considering all inclusive resorts aren’t always good in that sector. Super relaxing and quiet but close enough to the Cabo strip/other food/drinking places! Stay here! You won’t regret it especially if you’re looking to relax and have Spa services with nice big rooms and a sweet staff
Comment from Hotel Management
2 May 2024 by Jimena Martínez, E-Concierge. , Hotel Management
Dear Geraldina, Thank you for your kind comments. We are proud to know that we were worthy of your generous patronage.We hope that very soon you will grant us the honor of being your hosts again.We will be waiting for you with open arms. Best regards.
by A verified traveler
Posted 28 Apr 2024
We loved everything about the property. There is a few things I think they can improve on but other than that, it was amazing. The staff was so friendly and inviting made us feel at home.
Comment from Hotel Management
29 Apr 2024 by Jimena Martínez, E-Concierge. , Hotel Management
Dear Antoinette, Thank you for your kind words and evaluation of your most recent stay with us. We look forward to welcoming you again soon and continuing to provide you with unique moments. We send you our best regards. See you soon!
by A verified traveler from Discovery Bay
Posted 17 Apr 2024
The property was clean and well kept. The food at the restaurants was not very good. Breakfast took a long time to get and was always cold. Selection of restaurants was not very good. Drinks at the bars were terrible.
Comment from Hotel Management
18 Apr 2024 by Jimena Martínez, E-Concierge. , Hotel Management
Dear Alda, Thank you for giving us your feedback on your experience at our beloved resort. We regret that we did not meet your expectations with our gastronomic proposal. Please know that your comments will be passed directly to the food and beverage area, where they will take the necessary actions to improve these aspects. We invite you to give us a second opportunity in the near future to show you that we have improved and that we are worthy of your kind patronage.We send you our best regards.Sincerely,
by A verified traveler
Posted 16 Apr 2024
Service and food was horrible
Comment from Hotel Management
16 Apr 2024 by Jimena Martínez, E-Concierge. , Hotel Management
Dear Sandra, Thank you for giving us your personal impressions about your experience at our resort. We are sorry to hear that you did not enjoy our gastronomic offerings. We will forward your comments directly to our manager in question for improvement.We hope you will give us a second chance to prove to you that we are worthy of your kind patronage.I send you a cordial greeting.
by A verified traveler from Calgary
Posted 12 Apr 2024
Comment from Hotel Management
2 May 2024 by Jimena Martínez, E-Concierge. , Hotel Management
Dear Darren, We would like to thank you for taking the time to leave your kind comments after your recent stay with us at Dreams Los Cabos Suites Golf Resort & Spa.It was a pleasure to have the opportunity to have you stay at our property for your vacation. We are glad to hear how much you enjoyed spending your time in this beautiful destination and the outstanding service provided by our staff. Let me assure you that your opinion is very important and we will take your comments into consideration; as our mission is to provide the best quality service to our valued guests.We sincerely hope to welcome you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort.Regards,
by A verified traveler
Posted 11 Apr 2024
Overall, my stay was good and pleasent but just because I was there when the ocuppancy was low season. There are still better hotels around the same price point in the area.
The food in the buffet was average. I would not say it is terrible, but it is not very tasty either; the dinner needs to be in a restaurant where they have first come, first serve, so be prepared to stay there before they open or wait for one hour at dinner time.
The pool areas require more attention. So many wrong things are happening here, from being dirty, allowing people to throw things, and not behaving considering it is a family resort; the chairs are permanently reserved, and never enforce the rule to avoid reserving more than 30 minutes; good luck if you find one after 7 am, even if nobody will come to use them until midday.
The staff in the pool bars is the worst. I read terrible comments about their attitude, customer service, wait times, and drink quality, and I can confirm that all are true. Supervising the staff is a problem here.
On a positive note, the food in the restaurant is above average in my humble opinion. The staff and waiters are exceptionally nice and humble, always striving to provide the best service. They deserve a perfect score of 10 for their efforts.
Overall, the beach area is also tiny. Even though they have room to grow, they prefer not to do anything, which becomes a problem if the hotel occupancy is higher, as you won't find any shadows.
Comment from Hotel Management
12 Apr 2024 by Jimena Martínez, E-Concierge. , Hotel Management
Dear Mauricio, It is a complete pleasure for us to have been your hosts this vacation. We regret that some aspects of your stay were overshadowed by these unusual anomalies in our services. Rest assured that we will forward your comments to the general management so that they can improve the areas involved as soon as possible. We hope that, in the near future, you will give us a second opportunity to demonstrate that we are worthy of your kind patronage. Best regards.
