Ratings based on 2 Verified Reviews

1.0 out of 5
2.0 Room cleanliness
1.0 Service & staff
1.0 Room comfort
2.0 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Boston, MA

Posted 15 Feb 2019
This property failed to honor a paid reservation with a credit card deposit. I would strongly caution all visitors (especially if you are from out of country) to avoid this. Me and another set of guests were turned away despite a confirmed reservation, and we were forced to drive 2 hours back to Santiago as an emergency to find a bed.
1 out of 5
by A verified traveler

Pésima Experiencia Hoteles.com y Atuq Parque

Posted 11 Feb 2019 on Hotels
Estimados, Cuando llegué al lugar reservado y confirmado (Atuq Parque), no estaba mi reserva, obviamente no puede alojar, lo que finalmente me generó una pésima experiencia. Estoy buscando en su página, donde hacer el reclamo, pero no lo encuentro. Sólo queda hacerlo a través de las redes sociales. El aprendizaje es no volver a usar hoteles.com Marcelo Santoro.