Ratings based on 111 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Bien
by A verified traveler from Cartago
Posted 18 Apr 2024
Perez Zeledon has few hotel, I have had the opportunity to stay in Los Crestones and Hotel del Sur, those are OK. I wanted to level up and stay in the supposed Perez Zeledon Best Western.
We paid for the more expensive room to get a king bed...This hotel is terrible, it has structural issues, you sit in the bet and it feels like the whole place is going to colapse, the shower is terrible, not very clean and the "hot" water comes and goes, you cannot take a 5 min shower without having to step out due to cold or very hot water.
And... not only that, at midnight someone had a party in their room!! so I had to go to the reception to have the security people to go to shut this people up.
We decided to leave due to the terrible experience currently dealing with the refund.
by A verified traveler
Posted 13 Apr 2024
The menu stated that fruit was included on any combination breakfast meal, but it was not.
Comment from Hotel Management
30 Apr 2024 by Hotel Zima, Hotel Management
Buenas estimado Harold. De parte del hotel disculpe si hubo algún mal entendido con el tema de las frutas en el menú del desayuno. Estamos para servirle
by A verified traveler
Posted 27 Mar 2024
Clean room, very friendly and helpful staff.
Comment from Hotel Management
29 Mar 2024 by Hotel Zima, Hotel Management
Hello dear Jeffery. Thank you very much for his comment. We're at your service
by A verified traveler
Posted 16 Mar 2024
All good!
Comment from Hotel Management
17 Mar 2024 by Hotel Zima, Hotel Management
Hello Cristina. Thank you so much. We hope you return soon.
by A verified traveler
Posted 19 Feb 2024
I return to Zima for the garden beauty, kind service and fresh mountain air. The restaurant is outstanding and please enjoy some Zima pizza with a glass of red wine. Pura Vida
Comment from Hotel Management
29 Mar 2024 by Hotel Zima, Hotel Management
Dear Ivania, We are pleased to know that you had a pleasant evening in our restaurant. We're at your service.
by A verified traveler from Jacksonville Beach
Posted 3 Feb 2024
Comment from Hotel Management
29 Mar 2024 by Hotel Zima, Hotel Management
Hola Beth. Muchas gracias por su visita. Saludos cordiales
by A verified traveler from Guapiles
Posted 1 Jan 2024
What I like from this hotel is the nearest from downtown.
Comment from Hotel Management
4 Feb 2024 by Hotel Zima, Hotel Management
Thank you for your visit dear Johan. We hope that the accommodation was also to your liking and we hope that you return. We're at your service
by A verified traveler from Guapiles
Posted 1 Jan 2024
Comment from Hotel Management
4 Feb 2024 by Hotel Zima, Hotel Management
Gracias por tomarse el tiempo para realizar la puntuación. Saludos don Johan
by A verified traveler from San Diego
Posted 15 Dec 2023
Comment from Hotel Management
1 Jan 2024 by Hotel Zima, Hotel Management
Estimado Robert. Muchas gracias por su valiosa puntuación. Saludos cordiales
