Ratings based on 64 Verified Reviews
4.9 Room cleanliness
5.0 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Apr 2024
Our stay was AMAZING!! Mark made our visit so personal and warm, he’s the best. The restaurant was delicious and accommodating to my friend’s dietary needs. I would recommend Vanilla Hills over and over again. We stayed in the large villa and had so much space and privacy. The infinity pool was perfect, and there’s a walkable river access we went to as well! There’s tons to see and do on the property as well as nearby. Our stay was perfect. I only wish we could have stayed longer.
by A verified traveler
Posted 24 Apr 2024
I traveled with grandparents and a teenager. We all loved the high quality rooms, restaurant, pool, wildlife viewing, natural beauty, tasteful decor and service.our stay was exceptional. I'd recommend this location to anyone, particularly if you have a vehicle.
by A verified traveler from Plymouth
Posted 25 Mar 2024
Claudia, Jose and Mark were the staff we interacted with the most and they were all fantastic. Great place to relax with plenty to explore nearby. The food onsite was great and the pool was perfect.
by A verified traveler
Posted 18 Mar 2024
Great property not far from San Ignacio. Loved our two bedroom villa. Plenty of space and comfortable. The restaurant was excellent for breakfast and dinner with easily the best food we had on the trip and at a fair price. Everyone was personable and the place is very inviting and welcoming. Beautiful infinity pool as well
Comment from Hotel Management
18 Mar 2024 by Claudia, Hotel Management
Thank you very much for your glowing 5-star review! We're thrilled to hear that you enjoyed our delicious food and experienced excellent service from our staff. We strive to create memorable experiences for our guests, and it's wonderful to know that we hit the mark during your stay. Your kind words mean a lot to us, and we can't wait to have you back at Vanilla Hills Lodge soon!
by A verified traveler from Eugene
Posted 9 Mar 2024
Beautiful quiet secluded stay in nature. Lots of birds to see! The people were very nice and helpful. Definitely recommend it.
Comment from Hotel Management
18 Mar 2024 by Claudia, Hotel Management
Thank you so much for your 5-star review of Vanilla Hills Lodge! We're delighted to hear that you enjoyed your experience. The sight of birds soaring above the tranquil landscape is indeed a magical touch that adds to the charm of our Lodge. We appreciate your kind words and look forward to welcoming you back soon!
by A verified traveler
Posted 8 Mar 2024
Our stay was one of the highlights of our trip. Everything top notch. Beautiful grounds and pool area. Comfortable accomodations and great staff. This is a boutique hotel in a quiet and relaxed setting. The culinary offerings for this small hotel were amazing! The chef prepared gourmet meals that were the best of our trip. Truly delicious! I would recommend inquiring about the meal plan for your stay. The owner arranged some great day tours for us to ATM and Caracol. We enjoyed the mornings with lots of bird watching to be had while eating breakfast. You will enjoy staying here!
Comment from Hotel Management
9 Mar 2024 by Claudia, Hotel Management
Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at Vanilla Hills Lodge, especially our excellent food and the incredible nature surrounding us. Our team strives to create an unforgettable experience for our guests, blending delicious culinary delights with the breathtaking beauty of our natural surroundings. We can't wait to welcome you back for another unforgettable stay amidst nature's wonders.Warm regards,
by A verified traveler
Spectacular Property
Posted 17 Feb 2024 on HotelsGorgeous property, wonderful people, amazing service and spectacular food!
Comment from Hotel Management
9 Mar 2024 by Claudia, Hotel Management
Thanks for the great review and posting the pictures.We are happy to see that you enjoyed your stay.Best regards,
by A verified traveler
Posted 13 Feb 2024
We had such a great time here. We stayed in the king tree house. It truly was like staying in your dream tree house. Full glass windows let you wake up and see the trees and wildlife first thing. The outdoor shower was very relaxing and private. Claudia was so gracious and had lots of suggestions for the best things to do. She booked our tour of the ATM and we had such a knowledgeable and fun guide named Patrick. The food at the restaurant was very good and servings were very generous. You can watch the birds and wildlife feed as you eat. The pool is also very nice. Another nice thing they do for you is put everything on your bill at the end so you only have one transaction fee. I highly recommend a visit here!
Comment from Hotel Management
9 Mar 2024 by Claudia, Hotel Management
Thank you for your glowing review! We're delighted to hear that you enjoyed your stay at Vanilla Hills Lodge, especially the excellent food. Our culinary team takes great pride in crafting delicious dishes that delight our guests' taste buds. We're thrilled to know that our efforts made your stay even more enjoyable. Looking forward to welcoming you back in the future!All the best,
by A verified traveler
Posted 9 Jan 2024
A stay at Vanilla Hills Lodge was nothing short of exceptional. Right from the beginning, the communication with Claudia was smooth and easy, setting the tone for a welcoming experience. The organization, professionalism, and warm greeting upon arrival by the staff made us feel truly valued. The excellent hotel boasts a prime location. The cleanliness and comfort of the accommodations exceeded our expectations. The property's beauty and relaxing atmosphere were complemented by the outdoor dining room, offering a picturesque backdrop for delicious meals and birdwatching. The pool, overlooking the hills, provided a delightful space for both relaxation and fun. Our spacious room in the trees was beyond gorgeous and provided such an amazing retreat with fantastic views. The daily towel animal creations by housekeeping added a fun touch to our stay. The hospitality at Vanilla Hills Lodge is truly outstanding. Claudia and the team were consistently friendly and helpful throughout our stay. They went above and beyond by organizing all our transportation needs and two fabulous excursions to Tikal and the ATM cave. The staff added a personal touch to our trip by checking on us often and providing valuable advice on other local attractions, restaurants, and amenities. The overall experience was a true testament to the dedication of Claudia and the staff to providing exceptional hospitality. We highly recommend Vanilla Hills Lodge. Thank you to Claudia and the entire staff!
by A verified traveler from Seattle
Posted 4 Jan 2024
We loved the quiet peaceful setting of the resort. The pool area, grounds and restaurant were all beautiful and well kept. We were very impressed and would love to return one day!
