Ratings based on 990 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
Staff was very helpful and pleasant to work with. The restaurant had a somewhat limited menu but all of the food we tried, both for breakfast and lunch, was good. One minor complaint, the rooms are a little small.
Comment from Hotel Management
26 Apr 2024 by Director of Hotel Rooms Operations, Hotel Management
Hello Richard, Thank you for taking the time to evaluate your stay with us at W San Francisco. Seasonal fare with local, sustainable ingredients is part of what makes TRACE such a great option for our guests, and we appreciate you mentioning how much you enjoyed the delicious food we serve. We are also delighted to know you had such a good time with our engaging and dedicated Talent. Should your travels bring you back to our area, we would love the opportunity to help you choose a room that better suits your needs. We value your feedback and hope to have you back again soon.Take care,Sean Johnson,Director of Hotel Rooms Operations
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Director of Hotel Rooms Operations, Hotel Management
Hello Ms. Christy, We are delighted you enjoyed your stay at W San Francisco. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. With fresh new restaurants, bars, shopping, museum exhibit openings, and fab festivals throughout the year, you'll never run out of things to do in San Francisco! We can't wait to welcome you back.Take care,Sean Johnson,Director of Hotel Rooms Operations
by A verified traveler from Tampa
Posted 20 Apr 2024
Great front desk
Comment from Hotel Management
21 Apr 2024 by Director of Hotel Rooms Operations, Hotel Management
Hello Alphonso, We are happy you had a revitalizing experience at W San Francisco and that our devoted Welcome Agents took excellent care of you. We hope you were able to enjoy the sweeping views overlooking downtown San Francisco, and we would welcome another opportunity to accommodate you again soon.Take care,Sean Johnson,Director of Hotel Rooms Operations
by A verified traveler
Posted 15 Apr 2024
Conveniently located. Staff was friendly and helpful
Comment from Hotel Management
16 Apr 2024 by Director of Hotel Rooms Operations, Hotel Management
Hello Prateek, We love knowing we helped make your celebratory visit perfect and that our fantastic Talent and inspiring location added to your stay. We are always eager to go the distance for our guests, and we appreciate you mentioning our efforts. Thank you for choosing W San Francisco for your stay, and we look forward to your next visit!Take care,Sean Johnson,Director of Hotel Rooms Operations
by A verified traveler
Posted 12 Apr 2024
Too many events going on at the same time.
Comment from Hotel Management
13 Apr 2024 by Director of Hotel Rooms Operations, Hotel Management
Hello Bryan, Thank you for taking the time to leave your review. We want every guest who stays with us to have a magnetic, vibrant experience and to depart with a lasting favorable impression. Please accept our apologies that we did not meet these expectations. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Take Care,Sean Johnson,Director of Hotel Rooms Operations
by A verified traveler
Posted 28 Mar 2024
The best customer service we’ve received at a hotel- our stay was wonderful and we’ll be back.
Comment from Hotel Management
29 Mar 2024 by Director of Hotel Rooms Operations, Hotel Management
Hello Kathleen, It is refreshing to know your stay with us was memorable and that our devoted Talent showed you what the W is all about in regards to service. We are glad you chose W San Francisco, and we look forward to your next visit. Take Care,Sean Johnson,Director of Hotel Rooms Operations
by A verified traveler
Posted 27 Mar 2024
This is the second W hotel that i stayed and this is a good option, what I didn’t liked was that the parking is only with an extra cost ~90 usd. I used parking lot near for 35 usd the night and my car was safe.
Comment from Hotel Management
28 Mar 2024 by Director of Hotel Rooms Operations, Hotel Management
Hello Israel, Thank you for evaluating your stay at W San Francisco and for choosing us again for your stay. We are delighted to know how happy you were during your visit, but we regret not meeting all of your expectations. We appreciate knowing about the things you would change, and we would love to have you back anytime!Take Care,Sean Johnson,Director of Hotel Rooms Operations
by A verified traveler
Posted 26 Mar 2024
Great hotel
Comment from Hotel Management
26 Mar 2024 by Director of Hotel Rooms Operations, Hotel Management
Hello Alla, We value hearing from our guests and love knowing how much you enjoyed our beautiful property. We hope to welcome you again soon to W San Francisco. Take Care,Sean Johnson,Director of Hotel Rooms Operations
by A verified traveler
Posted 14 Mar 2024
Very non reasonable behavior from all staff
Comment from Hotel Management
14 Mar 2024 by Director of Hotel Rooms Operations, Hotel Management
Hello Bishop, Thank you for choosing us and taking the time to leave a review. We are sorry for the issues you had. We aim to give each guest the absolute best service possible; therefore, we are disappointed that this was not your experience. We have shared your concerns with our Talent, and we appreciate your patience. We hope you will give us another chance; we would love to see you again.Take Care,Sean Johnson,Director of Hotel Rooms Operations
by A verified traveler
Posted 12 Mar 2024
Comment from Hotel Management
13 Mar 2024 by Director of Hotel Rooms Operations, Hotel Management
Hello Valued Guest, Thank you for posting such a generous rating of W San Francisco. It is a pleasure to know we exceeded your expectations. We enjoyed having you, and we hope to see you again on your next visit to San Francisco. Take Care,Sean Johnson,Director of Hotel Rooms Operations
