Ratings based on 993 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Apr 2024
The property was fine, clean and very handy for what we wanted.
I don’t like having to pay extra to park the car, $25 for one night, no mention of it during booking the motel.
Comment from Hotel Management
8 Apr 2024 by Customer Care Team, Hotel Management
Dear John, we're pleased to hear that you found our property clean and convenient for your needs. However, we apologize for any inconvenience caused by the parking fee. Your feedback is valuable to us, and we'll take it into consideration as we strive to enhance the guest experience. Our hotel administration has been notified of this matter accordingly. Do not hesitate to inform us if any other aspects of your visit were unappealing. We hope to see you and serve you better at Travelodge by Wyndham San Francisco Bay on your next visit!Best Regards,Customer Care Team
by A verified traveler from Portland
Posted 31 Mar 2024
Good place to stay for a couple days. Close to fisherman's warf many tourists attractions.
Comment from Hotel Management
2 Apr 2024 by Customer Care Team, Hotel Management
Dear Manuel, thank you so much for taking the time to review your stay at Travelodge by Wyndham San Francisco Bay. We are aware that our convenient location provides our guests with the chance to explore tourist attractions in the city. We are glad to learn that this worked out perfectly for you, allowing you to truly enjoy what San Francisco offers, along with a clean and comfy stay. We were delighted to host you and would be more than happy to serve you again on your next trip!Best Regards,Customer Care Team
by A verified traveler
Posted 31 Mar 2024
Very standard Traveloge. Decor looking tired and needing a refresh. However, the reception staff were friendly and the cleaning crew did a good job. Great location for the hop on hop off bus tour of San Francisco. Good downtown location.
Comment from Hotel Management
2 Apr 2024 by Customer Care Team, Hotel Management
Dear Graham, thank you for choosing to stay with us and for sharing your feedback. We're glad that you found our staff friendly and our rooms clean, and that you were pleased with our convenient downtown location. We apologize for any inconvenience caused by the outdated decor, and we appreciate your understanding as we work to make improvements. Your feedback is important to us, and we'll use it to enhance the guest experience. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards,Customer Care Team
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
8 Apr 2024 by Customer Care Team, Hotel Management
Hey Joel, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Travelodge by Wyndham San Francisco Bay!Best Regards,Customer Care Team
by A verified traveler from Penitas
Posted 16 Mar 2024
A good place to stay while visiting San Francisco.
Comment from Hotel Management
21 Mar 2024 by Customer Care Team, Hotel Management
Dear Alberto, we are delighted to know that you have the best review for us on your stay. We must provide a well-maintained, lovely space for our guests to rest, and we're thrilled to have done that for you. We love it when our customers are entirely satisfied with the Travelodge guest experience in San Francisco. This feedback makes our team more confident in our facilities and services, so thank you for sharing your thoughts. We hope to have you back here for yet another great stay!Best Regards,Customer Care Team
by A verified traveler
Posted 28 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 26 Feb 2024
Came here not knowing what to expect for an Inn but all of the employees were very friendly and helpful. Walls are somewhat thin so you can hear your neighbors next door but other than that overall it’s a good place. Great location, adjacent to all attractions, and a great Ramen shop just across the street.
Comment from Hotel Management
27 Feb 2024 by Customer Care Team, Hotel Management
Dear Arturo, thank you for choosing to stay with us and for sharing your feedback. We're glad to hear that you found our employees friendly and helpful. We apologize for any inconvenience caused by noise disturbances from neighboring rooms. Your comfort is important to us, and we'll look into ways to address this issue to ensure a more peaceful stay for our guests in the future. We're delighted that you enjoyed our convenient location and nearby attractions. It is lovely to hear our guests acknowledge the delight of choosing to stay with us, so we look forward to hosting you again and delivering a magnificent guest experience. Best Regards,Customer Care Team
by A verified traveler
Posted 20 Feb 2024
The people are super friendly.
Comment from Hotel Management
22 Feb 2024 by Customer Care Team, Hotel Management
Hi Dawn, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our friendly services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We work hard to provide accommodation facilities and services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Travelodge by Wyndham San Francisco Bay with the finest of our amenities and resources!Best Regards,Customer Care Team
by A verified traveler
Posted 8 Feb 2024
Manager let hs change rooms because we found hair in the bed. It was nice of him.
Comment from Hotel Management
9 Feb 2024 by Customer Care Team, Hotel Management
Dear Anais, thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the cleanliness issue in your initial room. We are pleased that our manager was able to accommodate your request to change rooms promptly. Providing exceptional service and ensuring our guests' comfort is our priority; your positive feedback about the resolution of this issue is greatly appreciated. We hope you decide to join us again so that we can give you a complete guest experience!Best Regards,Customer Care Team
by A verified traveler
Posted 27 Jan 2024
Comment from Hotel Management
29 Jan 2024 by Customer Care Team, Hotel Management
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
