Ratings based on 1,803 Verified Reviews
2.9 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
Parking lot dirty, many things in room didn’t work including toilet and phone, things broken like the lock on door. Staff was rude, except a nice Samoan woman who was working. No one liked to answer the phone.
by A verified traveler
Posted 2 May 2024
The room was ok at first glance, but after being there for the first half hour we noticed all the broken or damaged things in the room. The doors heavy duty lock was broken and “fixed” with a broken piece of wood and was wobbly, the phone didn’t work, the floor in the bathroom was pulled up like ripped in the middle of the floor, the toilet didn’t work. I went to the office to trade rooms and the nice Samoan woman took time to help me into another room, even though they were booked up. She is the main reason I gave a second star. The second room wasn’t much better but I was told that I’d have to be checked out and find somewhere else to stay if the room didn’t work for me. I got into the second room and was fine because I thought the toilet flushed, but when flushed it kind of just circled the water around, we had to poor water into the bowl for a complete flush. The phone didn’t work in This room either. When I called the office no one EVER answered. The pillows were hard and the mattresses uncomfortable. Spiderwebs were around the window, line it hadn’t been cleaned in months, the parking lot was filthy.
by A verified traveler
Posted 30 Apr 2024
Roach on the table, black bugs in toilet, bugs on box as bring.
Comment from Hotel Management
1 May 2024 by Travelodge, Hotel Management
Thank you for taking the time to share your feedback with us. We sincerely apologize for the unpleasant experience you had during your recent stay.We are deeply concerned to hear about the issues you encountered with pests in your room. Please know that cleanliness and guest comfort are our top priorities, and it is unacceptable that we fell short of meeting these standards during your stay.We have immediately addressed this matter with our housekeeping and maintenance teams to ensure that thorough inspections and treatments are conducted to prevent any recurrence of this issue in the future.We understand the impact that this experience has had on your stay, and we genuinely apologize for any inconvenience it may have caused. Once again, we apologize for the shortcomings you experienced, and we appreciate your understanding and patience.
by A verified traveler
Posted 29 Apr 2024
Absolutely great value
Comment from Hotel Management
1 May 2024 by Travelodge, Hotel Management
Thank you so much for taking the time to leave us your feedback! We're thrilled to hear that you had a wonderful experience during your stay with us.Providing great value and ensuring our guests' satisfaction are top priorities for us, so your positive review means a lot. We're delighted that you found your experience with us to be absolutely great.If your travels bring you back to the area, we would be honored to welcome you back for another fantastic stay.Thank you again for choosing [Hotel Name]. We look forward to hosting you again soon!
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
1 May 2024 by Travelodge, Hotel Management
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a wonderful experience during your stay with us.Providing excellent service and ensuring our guests' satisfaction are our top priorities, so your feedback means a lot to us. We're delighted that you had a 5-star experience with us.If your travels bring you back to the area, we would be honored to welcome you back for another fantastic stay.Thank you again for choosing Travelodge by Wyndham San Francisco Airport North. We look forward to hosting you again soon!
by A verified traveler
Posted 29 Apr 2024
It was very conveinient and located in a nice location. They provide Airport pick up and drop shuttle service
Comment from Hotel Management
29 Apr 2024 by Travelodge, Hotel Management
Thank you for your wonderful review! We're thrilled to hear that you had a great experience during your stay. Providing convenience and excellent service to our guests is our top priority, and we're delighted that our location and shuttle service met your needs.Your kind words mean a lot to us, and we truly appreciate your feedback. If you ever find yourself in the area again, we would love to welcome you back for another enjoyable stay. Thank you for choosing to stay with us!
by A verified traveler
Posted 28 Apr 2024
The bathroom didn’t have a door, there was absolutely no parking space
Comment from Hotel Management
29 Apr 2024 by Travelodge, Hotel Management
We're truly sorry to hear about the inconvenience you experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret any disappointment caused by the lack of a bathroom door and insufficient parking space.Regarding the bathroom door issue, we apologize for any inconvenience this may have caused. It's important to us that our guests feel comfortable and have the privacy they deserve. We will address this matter promptly to ensure that it is resolved for future guests.As for the parking situation, we understand the importance of convenient parking for our guests. We apologize for any difficulty you experienced in finding a parking space. We will review our parking arrangements and explore potential solutions to improve the availability of parking for our guests.Your feedback is valuable to us, and we appreciate you bringing these issues to our attention. If there's anything else we can do to make amends or if you have any further concerns, please don't hesitate to reach out to us directly. We hope to have the opportunity to better serve you in the future. Thank you for your feedback.
by A verified traveler
Posted 26 Apr 2024
The Motel is cheap because it is run down, The TV did not work, NO Microwave. Too few plug-ins.
Comment from Hotel Management
29 Apr 2024 by Travelodge, Hotel Management
We apologize for the inconvenience and disappointment you experienced during your stay. Providing a comfortable and enjoyable experience for our guests is our priority, and we regret that we fell short of meeting your expectations. We're sorry to hear about the issues with the TV, microwave, and the lack of plug-ins in your room.Your feedback is valuable to us, and we will address these issues with our team to ensure improvements are made. We appreciate you bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future. If there's anything else you'd like to discuss or if there's anything we can do to make amends, please don't hesitate to reach out to us directly. Thank you for your feedback.
by A verified traveler
Posted 25 Apr 2024
The bad smell in the room was not good. Also, the restroom paint was in pretty bad shape.
Comment from Hotel Management
29 Apr 2024 by Travelodge, Hotel Management
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about the issues you encountered during your stay. Please accept our sincerest apologies for the bad smell in your room and the condition of the restroom paint. We understand the importance of a comfortable and pleasant environment for our guests, and it's disappointing to learn that we fell short of your expectations in this regard.Rest assured, we take your feedback seriously, and we will address these issues promptly to ensure they don't recur in the future. Your satisfaction is our top priority, and we want to make things right for you. If there's anything specific you'd like us to address or if there's anything we can do to assist you further, please don't hesitate to reach out to us directly.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Travelodge, Hotel Management
Thank you for taking the time to leave us a review! We're glad to hear that you had a positive experience during your stay. Your feedback is valuable to us as we strive to continuously improve our services. If there's anything specific that we could have done to make your experience even better, please feel free to let us know. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay. Thank you for choosing to stay with us!
