Ratings based on 891 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Jul 2020
Elevators are uncomfortably small. Room was nice but everything felt cheap, it felt like you had to be extra careful. Staff isn’t friendly.
by A verified traveler
Small space
Posted 23 Mar 2020 on HotelsRoom is very small, especially the bathroom. The pictures on hotels.com and online are deceiving. The bathroom and the sink are much smaller than shown. The hotel elevator only fits 4 people with luggage. It's a very small elevator and hotel, as well as room.
Comment from Hotel Management
24 Mar 2020 by Joe, Hotel Management
Thank you for very much for your feedback! We love hearing from all of our guests.
Please take care of yourself and stay safe during these trying times. We hope to see you again in the near future!
by A verified traveler
Very friendly and helpful staff, good location
Posted 16 Mar 2020 on HotelsIt was not good time to stay in hotel because of Covid-19, but the staff did everything to make our stay better. Very friendly and helpful staff
Comment from Hotel Management
16 Mar 2020 by Joe, Hotel Management
We have an amazing staff and I am glad they were able to make your stay a little more enjoyable especially during such a crazy time with all the issues the virus is causing. Thank you for staying with us and we hope to see again after everything is better.
by A verified traveler
Overnight in San Francisco
Posted 13 Mar 2020 on HotelsComment from Hotel Management
13 Mar 2020 by Joe, Hotel Management
Hey John, thanks for leaving a review of your recent stay. We appreciate your feedback and look forward to seeing you again!
by A verified traveler
Posted 11 Mar 2020
Modern, clean, nice restaurant & cafe. Lovely, helpful staff.
Comment from Hotel Management
11 Mar 2020 by Joe, Hotel Management
I am beyond happy to hear you had a great stay with us! I will sharing your review with our staff. We hope to see you again soon!
by A verified traveler
Posted 8 Mar 2020 on Hotels
by A verified traveler from New York
Posted 4 Mar 2020
The property is clean, cozy and centrally located. Everybody was very nice and helpful. I enjoyed the complimentary coffee and the afternoon cookies :) Would definitely recommend this place.
Comment from Hotel Management
5 Mar 2020 by Joe, Hotel Management
Hey Maria! Thank you for writing such a nice review regarding your recent stay with us. I am delighted to hear you enjoyed the coffee and cookies we provide in the early evenings. We look forward to having you stay with us again in the near future!
by A verified traveler
Posted 4 Mar 2020 on Hotels
Comment from Hotel Management
4 Mar 2020 by Joe, Hotel Management
Thanks for staying with us and we appreciate your feedback!
by A verified traveler from Fresno
Posted 28 Feb 2020
Nice room. Very,very noisy had trouble sleeping last night
Comment from Hotel Management
2 Mar 2020 by Joe, Hotel Management
Thank you so much for writting a review about your recent stay. Im glad you thought you room was nice and I am sorry about the noise from the outside. Next time call the Front Desk and we'll send some ear plugs right up. Thank you for staying with us and we look forward to hosting you again in near future!
by A verified traveler
Posted 25 Feb 2020
Great staff. Ping pong table. Unexpected restaurant credit.
Comment from Hotel Management
25 Feb 2020 by Joe, Hotel Management
Thank you for writing such a nice review for us! I am super pumped that you took advantage of our ping pong table. Glad you enjoyed your F&B credit in our Douglas Room for yummy eats. Hope to see you soon next time in the city!
