Ratings based on 2,637 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
Staff was incredibly friendly, restaurant on site was great and hotel was conveniently located and walkable. Valet parking 24/7 was well worth it, and the hotel was clean and pretty. Would definitely stay again!
by A verified traveler
Posted 4 May 2024
Excellent staff. I loved this hotel so much I ended up staying 3 extra days.
by A verified traveler
Posted 3 May 2024
We loved ThebWestin St. Francis, very clean, the location was very convenient, the room was very clean and comfortable and the hotel has a lot of historical spots in it. I highly recommend this place and hopefully I'll be back soon.I travel a lot trust me when I tell you yhis is a great choice to stay with your family.♥️
by A verified traveler
Posted 3 May 2024
It was really nice
Comment from Hotel Management
3 May 2024 by S, Hotel Management
Thank you for your really nice review! We hope to welcome you back the next time you visit San Francisco.
by A verified traveler
Posted 2 May 2024
I lost my earpods - and search located through my app - and it pointed me to Westin , but when i called i was told they did not find any .
Comment from Hotel Management
3 May 2024 by S, Hotel Management
Hello and thank you for your review. We are sorry to hear you are unable to locate your air pods. Please be on the lookout for an email. Our Loss Prevention Team will reach out to you directly as soon as they have an update!
by A verified traveler
Posted 1 May 2024
The building itself was very well kept and the staff were fantastic and very attentive. The individual hotel room was small but we try to keep in mind this is a major city so space can be limited, but it was a really small room. Also, the water temperature was weak when it came to hot water. Location was good to get everywhere we needed to in the city.
Comment from Hotel Management
1 May 2024 by S, Hotel Management
Hello and thank you for your kind words about our fantastic and very attentive staff and the maintenance of our building! We appreciate your bringing to our attention the issue with the water temperature. Rest assured; our engineering team has begun investigating immediately. Thank you for your patience and we hope to see you again the next time you visit San Francisco!
by A verified traveler
Posted 30 Apr 2024
The property itself was stunning. The staff were very friendly and pleasant. The entire hotel was clean and well kept. The room was beautiful. The area around the hotel was rough. Construction everywhere and the homeless population was to the extent it felt unsafe to walk around. We witnessed a women drop her pants and defecate right out front in between two cars. Again properly beautiful but just watch your surroundings when not on the property itself.
Comment from Hotel Management
30 Apr 2024 by S, Hotel Management
Hello and thank you for your 5/5 rating! We are thrilled you enjoyed our stunning property with our very friendly staff service and cleanliness. We are sorry to hear about your experience in our surrounding areas. We hope to welcome you back for another stay in our beautiful rooms once our renovations are complete!
by A verified traveler from Marina del Rey
Posted 29 Apr 2024
What can I say about our fave SF property? Best location to amazing dining and shopping and this time the property was decked out in cherry blossoms! We were greeted by Luis who I have to say was absolutely beyond belief! Never had a welcome like what he provided! Then Jeff, our stellar concierge ..wow! These two are worth more than we can express!! Thank you for another memorable experience and we can’t wait to visit again soon
Comment from Hotel Management
30 Apr 2024 by S, Hotel Management
Hello and thank you for your glowing review! We truly appreciate your kind words about our associates Jeff and Luis. We will be sure to acknowledge their efforts in our company newsletter. We are looking forward to your next visit!
by A verified traveler
Posted 29 Apr 2024
I lost my earpods apple and i search it via my mobile app find my device and it pointed me to westin , and so i called :( unfortunately the lost and found department told me nothing was reported , but my app “ find my device “ pointing me to Westin .
Comment from Hotel Management
29 Apr 2024 by S, Hotel Management
Hello and thank you for your review. We are sorry to hear you are unable to locate your air pods. Rest assured; our Loss Prevention team has been notified and will begin searching immediately. We truly appreciate your patience.
by A verified traveler
Posted 29 Apr 2024
Great
Comment from Hotel Management
29 Apr 2024 by S, Hotel Management
Thank you for your great review!
