Ratings based on 761 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Sincerely Urban Team, Hotel Management
Dear Ngoc,Thank you so much and we appreciate your positive feedback about our hotel. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Take care!
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
24 Mar 2024 by The Urban Team, Hotel Management
Dear Cecil,Thank you so much and we appreciate your positive feedback about our hotel. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Take care!
by A verified traveler
Posted 17 Feb 2024
Great stay and quite very clean and also neat.
Comment from Hotel Management
23 Feb 2024 by The Urban Team, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, The Urban Team.
by A verified traveler
Amazing location close to center
Posted 31 Jan 2024 on HotelsThe location of this hotel is very convenient. Very close to Chinatown and Downtown. The room I had was a single bedroom, very good and clean for a solo traveller. The bed I had was a bit noisy with every movement I did but nothing major. The restrooms and showers were regularly being cleaned 👌
Comment from Hotel Management
14 Feb 2024 by The Urban Team, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,The Urban Team.
by A verified traveler
Posted 20 Jan 2024
Comment from Hotel Management
26 Jan 2024 by The Urban Team, Hotel Management
Dear Guest, Thank you for giving us a perfect rating and for your positive comments. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We’re happy you enjoyed your stay and look forward to having you again as a guest in our hotel. Sincerely,The Urban Team!
by A verified traveler
Posted 12 Jan 2024
Comment from Hotel Management
26 Jan 2024 by The Urban Team, Hotel Management
Dear Guest, Thank you for giving us a perfect rating and for your positive comments. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We’re happy you enjoyed your stay and look forward to having you again as a guest in our hotel. Sincerely,The Urban Team!
by A verified traveler
Nice place next to Union Square
Posted 11 Jan 2024 on HotelsSmall but cozy. We use sitting area a lot. We will come back.
Comment from Hotel Management
26 Jan 2024 by The Urban Team, Hotel Management
Dear Guest, Thank you for giving us a perfect rating and for your positive comments. We’re sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. We’re happy you enjoyed your stay and look forward to having you again as a guest in our hotel. Sincerely,The Urban Team!
by A verified traveler
Posted 22 Dec 2023 on Hotels
Comment from Hotel Management
8 Jan 2024 by The Urban Team, Hotel Management
Thank you for staying with us
by A verified traveler
Posted 21 Dec 2023
Comment from Hotel Management
14 Feb 2024 by The Urban Team, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,The Urban Team.
by A verified traveler
Posted 20 Dec 2023
Overall good experience. Staff were friendly and it felt safe as a single traveler. The lounge area is a nice place to relax or eat a quick meal, but would be better if the TV worked. I appreciated that coffee and tea were provided, along with bath products in the shower areas. Only main downside is the street noise, so definitely bring earplugs.
Comment from Hotel Management
1 Jan 2024 by The Urban Team, Hotel Management
Thank you so much and we appreciate your positive feedback about our hotel. We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience. Take care! Sincerely Urban Team!
