Ratings based on 233 Verified Reviews
4.7 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
7 May 2024 by Nel, Hotel Management
Hi, Whitney - Thank you for your review. We hope you had a wonderful stay!
by A verified traveler
Posted 2 May 2024
This hotel was lovely! I loved the beautiful room, and it was great having a steamer instead of an iron. The staff was extremely friendly and helpful. We will be back!
Comment from Hotel Management
2 May 2024 by Kahleo, Hotel Management
Hi Sarah, we're thrilled to hear you enjoyed your stay with us! We can't wait to see you in the future! Warmly, The LINE SF Team.
by A verified traveler
Posted 2 May 2024
Perfect hotel for this particular stay. I was in for one night to catch a show at The Warfield.
The hotel is literally a few steps away from the market avenue entrance. I am a solo female traveler and did not have any concerns about safety. It is a matter of being aware of your surroundings, walking with purpose and not making yourself look like a mark.
Back to the hotel...The check-in process was very smooth and very efficient. All the employees I encountered, especially the one who checked me was very friendly and welcoming. The hotel was clean and feels modern. I had my car valet-parked which is pricey, but actually par for the course for hotels near Union Square. Valet parking is at the rear of the hotel on Turk (a quiet street) and has posted clear instructions to leave your car parked and locked. At front desk I handed over my car key for the valet to park. Seems like a small thing, but i always hate when valet is super busy and feeling rushed in getting my stuff out.
Unfortunately didn't have time to check out the rooftop bar. Maybe next time. This is definitely on my list of hotels to consider when I need to stay in that part of San Francisco. Cannot recommend this hotel enough!
PS. Modena Pizza is about two blocks away, open late, and was a great post-show place to grab a slice to eat back at the hotel.
Comment from Hotel Management
8 May 2024 by Nel, Hotel Management
Hi, Aya - Thank you for your detailed review! We're happy to hear that you enjoyed your stay with us. Sorry to hear that you didn't get a chance to check out our roof top bar. We would be delighted to see you again next time you are in town and you can check it out then!
by A verified traveler
Posted 28 Apr 2024
The hotel is beautiful, modern and clean. Unfortunately on this visit we found the front desk staff to be rude dismissive and unhelpful. Real shame because the place is lovely…
Comment from Hotel Management
30 Apr 2024 by Nel, Hotel Management
Hi, Sophia - Thank you for your review. We're glad to hear that you enjoyed the property. We appreciate your feedback regarding your experience at the front desk and please know that we're always looking to improve our services based on our guests' feedback. We will be sure to follow up on this matter. We hope to win you over next time you're in town.
by A verified traveler
Posted 26 Apr 2024
I loved the design of this hotel, very minimalistic and modern. Had a great stay, would book again
Comment from Hotel Management
30 Apr 2024 by Nel, Hotel Management
Hi, Adelina - We appreciate your words regarding your stay. Our hotel is definitely a unique one and we hope you are able to experience our service in other locations like LA, Austin or DC. Each property is designed to their own city with a modern, contemporary feel. We hope to see a familiar face back in San Francisco!
by A verified traveler
Posted 25 Apr 2024
Great hotel in a rough neighborhood
Comment from Hotel Management
26 Apr 2024 by Nel, Hotel Management
Hi, Arnold - Thank you for your feedback. We hope you had a great stay. Like many metropolitan cities, San Francisco does face the ever-growing homeless population. However, the safety our guests is our highest priority and we do have security on property 24/7.
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Nel, Hotel Management
Hi, Junyi - Thank you for your review. We hope you had a wonderful stay and hope to see you again in the future!
by A verified traveler
Posted 24 Apr 2024
Booked the corner studio room. View sucked. Really only booked it for that and the dilapidated building next to us with hoarders and broken screens was all we could see from the 6th floor. Blackout shades were nice but for $400 per night, they should have been controlled by a remote. Tub was large and nice. Set the temp to the lowest setting and was still hot at night. Not worth the money. Stay at a nice hotel in a different area if you’re going to pay the money. Or stay in one of their less expensive rooms. It felt like valet was the only option and was expensive. Don’t get a car if you’re staying here.
Comment from Hotel Management
26 Apr 2024 by Nel, Hotel Management
Hi, Laura - Thank you for taking the time to give us your feedback. We're very sorry to hear that you were not satisfied with your room. Please know that we're always looking to improve our services based on our guests' feedback. For future reference, you can always reach out to our front desk with any inquiries you may have and we would be happy to accommodate your requests to the best of our ability.
by A verified traveler
Posted 17 Apr 2024
Great hotel but did not realize ahead of time where it was located. I enjoy walking around cities I visit but unfortunately I had to Uber from the hotel to other parts of the city because I did not feel safe walking near the hotel.
Comment from Hotel Management
19 Apr 2024 by Nel, Hotel Management
Hi Liz - Thank you for your feedback. We're glad to hear that you enjoyed our property! Like many metropolitan cities, San Francisco does face the ever-growing homeless population. However, the safety our guests is our highest priority and we do have security on property 24/7.
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
12 Apr 2024 by Nel, Hotel Management
Hi Roberto - Thank you for your review! We hope you had a wonderful stay.
