Ratings based on 47 Verified Reviews
4.9 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
The decor and design of this hotel was perfection!
by A verified traveler from los angeles
Posted 22 Apr 2024
Great hotel, friendly and helpful staff! Thank you to the staff! Will definitely stay here again when back in SF
Comment from Hotel Management
22 Apr 2024 by Hotel Management, Hotel Management
Thank you for sharing your experience with us and your fellow travelers, Ali! We really appreciate all of your feedback and we're elated you enjoyed your stay with us. Thank you for making us your hotel of choice - we excitedly await your next visit to San Francisco!
by A verified traveler
Posted 22 Apr 2024
Great, but they needed a desk in the room.
Comment from Hotel Management
22 Apr 2024 by Hotel Management, Hotel Management
Thank you for the great feedback you have provided, Ira. It was a pleasure to host you and we’re elated that you thoroughly enjoyed your stay with us! We really appreciate the constructive criticism and will consistently work towards meeting that expectation we proudly set amongst all our guests. Thank you again for your review and we look forward to welcoming you back in the future!
by A verified traveler
Posted 14 Apr 2024
It was beautiful
Comment from Hotel Management
16 Apr 2024 by Hotel Management, Hotel Management
Thank you for taking a moment to provide feedback from your recent stay, Gertrude. We are delighted to hear that you had a wonderful stay with us! We look forward to hosting you again the next time you come back to the area.
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Hotel Management, Hotel Management
Thank you for taking the time to share your rating with us, Mali. We are disappointed to know that we were not able to meet your expectations. Our goal is to always provide great service that will make you want to return again and again. We hope that you will give us another try and let us prove this to you during your next visit to San Francisco.
by A verified traveler from Napa
Posted 8 Apr 2024
Beautiful property! Clean and modern.
Comment from Hotel Management
10 Apr 2024 by Hotel Management, Hotel Management
Thank you for taking the time to review our hotel, Daisy. It was a pleasure to welcome you as our guest and we’re elated that you enjoyed your stay with us! Your comments regarding our attention to cleanliness are truly appreciated. We certainly make every effort to deliver the highest standard of service to all our guests and it is always encouraging to receive such compliments and comments. We look forward to welcoming you back to our hotel again soon!
by A verified traveler
Posted 8 Apr 2024
Was everything I expected and more. I stayed before and after the renovations and the property differences now, are night and day. Staff was very friendly and helpful. Hotel room was incredible, stayed in the luxury suite and it felt as such. Hotel has it all that you want, aesthetic, class, convenience. You really get the city experience here.
Comment from Hotel Management
10 Apr 2024 by Hotel Management, Hotel Management
Thank you for taking a moment to share your experience from your recent stay with us, Jerry. We appreciate your continued loyalty to our property before and after the renovation process and are delighted that staff continuously provides you top-notch customer service! Rest assured we will celebrate with them on your behalf. See you again soon!
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Hotel Management, Hotel Management
Thank you for taking the time to rate our property, Danielle. We would like to apologize for not exceeding your expectations. We hope that you’ll give us a second chance in the future to provide you with a better experience.
by A verified traveler
Posted 30 Mar 2024
11/10 would stay again!
Comment from Hotel Management
3 Apr 2024 by Hotel Management, Hotel Management
Thank you for providing feedback from your recent stay, Cavan. We are pleased to hear that you had a fantastic stay here in San Francisco! See you again soon!
by A verified traveler
Posted 26 Mar 2024
Absolutely amazing
Comment from Hotel Management
26 Mar 2024 by Hotel Management, Hotel Management
It was a pleasure to welcome you as our guest, Stephanie, and we’re elated that you thoroughly enjoyed your stay with us. We are very fortunate to have so many great reviews and I greatly appreciate you adding your experience! Thank you again for the comments you shared and we look forward to your return.
