Ratings based on 585 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Location and cleanliness
Comment from Hotel Management
29 Apr 2024 by Management, Hotel Management
Thank you for sharing your experience at The Bayshore Hotel and for highlighting our convenient location and commitment to cleanliness. We're pleased to know that these aspects of your stay met your expectations. However, we regret that there were aspects of your stay that led to your rating of 3 out of 5 stars. Your feedback is invaluable to us as we strive for continuous improvement. We hope for the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.
by A verified traveler from Burney
Posted 26 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Management, Hotel Management
Thank you for taking the time to leave your rating for your recent stay at The Bayshore Hotel. We strive to provide all our guests with an outstanding experience, and we regret that we did not meet your expectations during your visit. Your feedback is valuable to us as we continuously work to improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.
by A verified traveler
Posted 21 Feb 2024
Comment from Hotel Management
13 Mar 2024 by Management, Hotel Management
We're sorry to hear that your experience fell short of expectations. Our team takes all feedback seriously, and we'd like to understand more about your specific concerns so we can address them promptly. Please reach out to us directly so we can discuss your experience further and work towards resolving any issues you encountered. Your satisfaction is important to us, and we appreciate the opportunity to improve based on your feedback.
by A verified traveler
Posted 16 Feb 2024
service was exelent and safe
Comment from Hotel Management
13 Mar 2024 by Management, Hotel Management
Thank you very much for your feedback! We're delighted to hear that you found our service excellent and safe. Providing a top-notch experience and ensuring the safety and satisfaction of our clients are our top priorities. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your trust in our services!
by A verified traveler from Casa Grande
Posted 4 Nov 2023
Made reservation for 1 night at beginning of trip to Europe and one night on return 30 days later. Got dr apt scheduled two days after return and tried to add extra night but could only do this with separate reservation. On check in I told them I was checking in for two night on two separate reservations. He found both and confirmed. Next day while visiting Alcatraz I got a call from hotel saying I was late checking out and had to check out and check back in to a differrent room and move my luggage. They said they were closing that floor for construction and that I could not check in for two nights on two separate reservations. I told them I had confirmed this on check in but she insisted it was not possible to do this even though I have done this many times at major hotel chains. I will not use a Marriots hotel ever again due to their inflexability and lack of customer service.
by A verified traveler from Casa Grande
Posted 4 Nov 2023
Construction ongoing with blocked areas and only back entrance.
Comment from Hotel Management
4 Nov 2023 by Jordan T., Hotel Management
Thank you for staying with us. We apologize for the status of your stay.
by A verified traveler
Posted 27 Oct 2023
Property being renovated—no notice of lack of any services.
Comment from Hotel Management
27 Oct 2023 by Jordan T., Hotel Management
Thank you for staying with us, we appreciate your feedback. We truly apologize for the status of your stay.
by A verified traveler
Posted 22 Oct 2023
Blackout on 10/21 early morning caused me much anxiety
Comment from Hotel Management
27 Oct 2023 by Jordan T., Hotel Management
Thank you for staying with us. We appreciate your feedback. We apologize for the status of your stay.
by A verified traveler
Do not stay here
Posted 16 Oct 2023 on Hotelsthe place is a terrible construction zone! Do not stay here!
Comment from Hotel Management
16 Oct 2023 by Jordan T., Hotel Management
Thank you for staying with us. We appreciate your feedback; we apologize for the status of your stay and are working diligently to improve our services.
by A verified traveler
Posted 13 Oct 2023
We needed a place to stay for an early morning flight out of SFO. The Bayshore is close to the airport and had a reasonable rate. Unfortunately the hotel was under renovation so it was essentially a construction zone with poor signage. The entry was block so we had to find an alternative door that had no sign! When we finally found our way in to the temporary lobby their computer was down so we couldn't register! We decided to get something to eat and then came back an hour later. We went to Max's Restaurant which used to be a pretty good place but is now very mediocre - don't go there. When we got back to Bayshore their computer was working again and we could register. The room was actually OK. Reasonable clean and comfortable. Our room faced the bay where planes are on their landing flight path for SFO. Fortunately there are not too many planes at night because you can hear them decelerating. Overall, once we got into the room our stay was OK.
Comment from Hotel Management
16 Oct 2023 by Jordan T., Hotel Management
Thank you for staying with us, we appreciate your feedback. We thank you for sharing your concerns with us and will use your feedback to improve our services. Thank you again for staying with us.
