Ratings based on 988 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
We had a wonderful stay at the Taj Campton. The staff was welcoming and seemed like genuinely nice people. The feeling and regard was beyond courteous. We had a reservation for two nights before heading to the Redwoods. We had a reservation for someplace near the airport the night before leaving CA, but ended up staying an extra night at this hotel because it felt so good to be there. This is my new favorite hotel in SF.
by A verified traveler from Raleigh
Posted 28 Apr 2024
Staff are the nicest here. So warm and welcoming.
Comment from Hotel Management
30 Apr 2024 by Pulkesin Mohan General Manager, Hotel Management
Dear Timothy,Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty.We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.
by A verified traveler from Halifax
Posted 18 Apr 2024
Very nice room! Got an upgrade too. And the front desk and door staff were very prompt and friendly.
Comment from Hotel Management
30 Apr 2024 by Pulkesin Mohan General Manager, Hotel Management
Dear Timothy,Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your room and that you received an upgrade – it's always great when we can make our guests' stays even more special. Our team at the front desk and door staff are dedicated to providing prompt and friendly service, so we're delighted to hear that they made a positive impression on you. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!
by A verified traveler
Posted 17 Apr 2024
Dining was under renovations
Comment from Hotel Management
30 Apr 2024 by Pulkesin Mohan General Manager, Hotel Management
Dear [Guest Name],Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty.We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.
by A verified traveler
Posted 16 Apr 2024
The staff is so nice and kind! Made my stay so special. The hotel is beautiful in a wonderful location. I would absolutely stay again. Honestly am going to always stay here for future visits. Had so much fun everyone was so great!
Comment from Hotel Management
30 Apr 2024 by Pulkesin Mohan General Manager, Hotel Management
Dear Janelle,Thank you so much for your glowing review! We're thrilled to hear that you had such a wonderful experience during your stay with us. Our team works hard to create a welcoming and memorable experience for all our guests, and we're delighted to hear that their kindness and hospitality made your stay special. It's fantastic to know that you found our hotel beautiful and enjoyed its convenient location. We can't wait to welcome you back for future visits, and we'll make sure your next stay is just as enjoyable. Until then, safe travels!
by A verified traveler
Posted 4 Apr 2024
Parking fee was not made aware charged 91 dollars for "oversized" car. It was just a toyota tundra pick up truck. Charged resort fee but there is no resort there
Comment from Hotel Management
4 Apr 2024 by Pulkesin Mohan General Manager, Hotel Management
Dear Paul,Thank you for taking the time to share your feedback with us. We appreciate your comments regarding the pricing transparency at our hotel. We would like to clarify that all our prices, including parking fees and resort fees, are clearly stated on our hotel website as well as on all third-party booking platforms.Regarding the parking fee for an "oversized" car, we apologize for any confusion. Our parking rates are based on industry standards for different vehicle sizes, and we strive to communicate this information clearly to our guests. We will review our communication processes to ensure that all guests are informed about parking fees prior to their arrival.As for the resort fee, we understand your concern. While we do not have traditional resort amenities, the resort fee covers a range of services and benefits provided to our guests during their stay, such as Wi-Fi access, fitness center use, and other conveniences.We value your feedback and will use it to improve our communication and guest experience. Thank you for choosing to stay with us, and we hope to welcome you back in the future for a more enjoyable stay.Warm regards,
by A verified traveler
Posted 31 Mar 2024
Service is always impeccable and the stay was extremely constable, as usual. Our favorite hotel in San Francisco.
Comment from Hotel Management
4 Apr 2024 by Pulkesin Mohan General Manager, Hotel Management
Dear Suzanne,I want to take a moment to express my sincere gratitude for the fabulous review you wrote about your recent stay with us. Your kind words and praise mean the world to our team, and we are thrilled that we were able to exceed your expectations.Knowing that we made your stay enjoyable and memorable is what motivates us to continue delivering exceptional experiences to all of our guests. Thank you for taking the time to share your feedback with us and for choosing to stay with us.We hope to have the pleasure of welcoming you back soon and providing you with another unforgettable stay.Warm regards,
by A verified traveler
Posted 27 Mar 2024
Comment from Hotel Management
30 Apr 2024 by Pulkesin Mohan General Manager, Hotel Management
Dear Kevin,Thank you for taking the time to rate your recent experience with us. Your feedback is important to us, and we appreciate your honesty.We are pleased to see that you had a positive experience during your stay. If there is anything we can do to make your next stay even better, please do not hesitate to let us know. Your satisfaction is our top priority, and we are always looking for ways to improve our services.Thank you again for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.
by A verified traveler
Posted 25 Mar 2024
Friendly staff, convenient location. Highly recommend
Comment from Hotel Management
29 Mar 2024 by Pulkesin Mohan General Manager, Hotel Management
Dear Zhengsong,Thank you so much for taking the time to write a review of your recent visit to our Hotel. We are thrilled to hear that you enjoyed both the location and the staff interaction. Your kind words mean a lot to us and we truly appreciate your feedback.We strive to provide the best possible experience for our guests, and it is always great to hear when we have succeeded. We hope to have the pleasure of welcoming you back soon, and please do not hesitate to let us know if there is anything we can do to make your next visit even better.Thank you again for choosing to stay with us and for sharing your experience with others.
by A verified traveler
Posted 14 Mar 2024
Great hospitality at this hotel as always with sound-proof rooms with great views, close proximity to everything in SF, and great room service. My go-to staycation hotel.
Comment from Hotel Management
20 Mar 2024 by Pulkesin Mohan General Manager, Hotel Management
Dear Kathryn,Thank you for your kind words and continued loyalty to our hotel! We are thrilled to hear that you enjoyed our hospitality, sound-proof rooms with great views, convenient location, and excellent room service during your recent stay.It's wonderful to know that we have become your go-to staycation hotel in San Francisco. We appreciate your support and look forward to hosting you again for another memorable staycation experience.Thank you for choosing to stay with us, and we can't wait to welcome you back soon!Warm regards,
