Ratings based on 639 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Gorgeous
Comment from Hotel Management
30 Apr 2024 by General Manager, Hotel Management
Dear Christopher,Thank you for your compliments on our beautiful property! We're glad you enjoyed your visit, and we look forward to hosting you again at San Francisco Proper Hotel.Warm Regards,Lindsay Arnold
by A verified traveler from Austin
Posted 11 Apr 2024
This is a lovely hotel done by a chain of hotels I like. This particular hotel is not of the same standard. The interior is less welcoming, the location is very bad and unsafe, plus 3/4 of the block is surrounded by homeless camps. The hotel offers to drive you away within a 3 mile area, but this hardly makes up for this. Very little in walking distance, and you definitely don’t want to be walking here at night. The bathroom was also a nice design but lacked simple amenities like a makeup mirror, hairdryer, any space to put things. The staff was polite but not helpful or welcoming.
Comment from Hotel Management
12 Apr 2024 by General Manager, Hotel Management
Dear Stephanie,Thank you for your review and for your loyalty to our brand. It is disappointing to learn that your experience fell short of expectations. We'll be sure to share your feedback with our internal team to ensure our high standards of hospitality are being met and to seize any opportunity to improve. Please know that the safety of our guests is of the utmost importance to us. We are working with the city and the mayor to improve conditions in this respect, and we ensure a secure environment on our property with 24-hour security. Nevertheless, it was a pleasure having you here, and we hope to welcome you back in the future for a seamless visit worthy of a perfect rating.Warm Regards,Lindsay Arnold
by A verified traveler from Houston
Posted 23 Mar 2024
by A verified traveler
Posted 19 Feb 2024
by A verified traveler
Posted 11 Feb 2024
by A verified traveler
Posted 3 Feb 2024
Area where hotel is located is a bit hard to get to park and/or parking valet at $100 per night is outrageously expensive especially considering area is a bit dirty and unsafe.
Comment from Hotel Management
5 Feb 2024 by General Manager, Hotel Management
Thank you for your review. Based on your rating, it seems you enjoyed your overall experience. Please know that parking fees have become an industry standard, especially in major cities, and our prices are competitive for the area. Additionally, while we cannot control the area outside of our hotel, the safety of our guests is of the utmost importance to us, and we ensure a secure environment on our property. It was truly a pleasure having you as our guest, and we hope to welcome you back in the future for a seamless visit.Warm Regards,Lindsay Arnold
by A verified traveler
Staying here is like staying in a luxury prison
Posted 26 Jan 2024 on HotelsThe location of this hotel is across from an open drug market. As a result, they lock all of the doors to the hotel. When I arrived, the doors were locked with no one there and I was standing there with my bags that my friend had basically thrown at me across the sidewalk. It was so scary.
Comment from Hotel Management
26 Jan 2024 by Katrina, Hotel Management
Dear Ms. Imhof,First and foremost, thank you for staying with us and for taking the time to share your feedback. Please accept my sincerest apologies for your the experience that you shared regarding your arrival. I have sent you a separate email addressing your concerns.Thank you for your understanding, and we are committed to ensuring your future visits are nothing short of exceptional. Sincerely,Katrina
by A verified traveler
Posted 3 Jan 2024
Hotel is located close to the tenderloin, which isn’t the greatest section of town. I also didn’t find the main lobby to be a very comfortable place to lounge. The rooms were nice. Small but very cozy and comfortable. We were on the fifth floor, and couldn’t hear any noise from outside, which was fabulous, one of the reasons we booked the hotel was for the rooftop lounge. However, they were having a New Year’s Eve party and unless we had tickets $250) we weren’t allowed up there.
Overall a decent hotel, but probably not my favorite.
Comment from Hotel Management
10 Jan 2024 by General Manager, Hotel Management
Dear Tonya,Thank you for being a valued guest at San Francisco Proper Hotel. We trust that our comfortable and quiet accommodations helped deliver a restful night's sleep. However, we apologize for the disappointment that our lounge was reserved for a ticketed NYE event. Your review is appreciated, and we hope to have an opportunity to welcome you back. Warm Regards,Lindsay Arnold
by A verified traveler from Huntington Park
Posted 3 Jan 2024
The hotel was great, staff was friendly and accomodating, and there was great amenities. The rooftop bar was amazing. Lots of shopping within walking distance. My only concern was the surrounding area around the hotel after dark was unsafe as there was dozens of people loitering & questionable activity outside the building. I was offered drugs and even witnessed a couple fights breakout on 2 different nights as we walked back to hotel. We limited our time walking outside after dark because of this. Daytime was better.
Comment from Hotel Management
10 Jan 2024 by General Manager, Hotel Management
Dear Oralia,We are thrilled to have earned a perfect rating. It is great to know that our team, amenities, and nearby shops made a positive impact on your stay. While we cannot control what happens off the property, we are committed to the safety of our guests within the property. We hope to welcome you back in the future for another great stay. Warm Regards,Lindsay Arnold
by A verified traveler
Posted 3 Jan 2024
Booked for two night stay for New Years Eve and additional night, first night hotel bar was closed for private party, second night it was just closed.
Seemed like limited staff at the hotel.
Comment from Hotel Management
8 Jan 2024 by General Manager, Hotel Management
Dear John,Thank you for spending New Year's Eve with us. It is important to us that all our guests can enjoy our amenities and we apologize this was not your experience. Please know we will certainly be investigating and discussing the situations mentioned at our bar area so we can make any necessary adjustments. We hope you will allow us another opportunity to host you and change your perceptions in the future. Warm Regards,Lindsay Arnold
