Ratings based on 945 Verified Reviews
3.3 Room cleanliness
3.3 Service & staff
2.7 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Everett
Posted 9 Apr 2024
Comment from Hotel Management
11 Apr 2024 by SF Plaza Hotel Management, Hotel Management
Dear Alfred,Thank you for a Perfect Score Rating on your stay at SF Plaza Hotel. We are glad you enjoyed your stay at our hotel. Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated. We would love to host you again for your next visit.Thank You,SF Plaza Hotel Management
by A verified traveler
Posted 24 Mar 2024
Hotel was great for the price! Felt very safe and comfortable. It wasn’t the cleanest hotel I’ve been to, though. There was a lot of hair in the bathroom.
Comment from Hotel Management
27 Mar 2024 by SF Plaza Hotel Management, Hotel Management
Dear Jade, We're delighted to hear you found value and comfort during your stay with us. Ensuring our guests feel safe and at ease is our priority. We apologize for any cleanliness issues encountered in the bathroom; rest assured, we'll address this promptly to uphold our high standards. Your feedback is invaluable as we strive for excellence. We hope to welcome you back for an even more enjoyable experience in the future. Thank you for choosing us for your stay.Thank You,SF Plaza Hotel Management
by A verified traveler
Posted 24 Mar 2024
You could generously call this a "historic building," but it's in a cool area. The things that lowers my rating are:
* My bed had no bedspread - no quilt, duvet, nothing, despite the pics on the website. Just sheets. I requested one at the desk and they gave me a small blanket. Furthermore the bed had no fitted sheet, just another topsheet tucked around the mattress and over some kind of weird felt pad. It immediately came loose and made for a bad night of sleep.
* The Internet was completely insufficient for any kind of work-related usage
Comment from Hotel Management
27 Mar 2024 by SF Plaza Hotel Management, Hotel Management
Dear Audrey,We appreciate your feedback and apologize for any inconvenience experienced during your stay. We strive to maintain the historical charm of our building while providing modern amenities. We apologize for the oversight regarding the bedding and internet quality. Rest assured, we are addressing these issues to ensure a more comfortable experience for our guests in the future. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Thank You,SF Plaza Hotel Management
by A verified traveler from Jersey City
Posted 4 Feb 2024
Comment from Hotel Management
7 Feb 2024 by SF Plaza Hotel Management, Hotel Management
Dear Spyridon or Spiro,Thank you for leaving us a rating of your stay with us at SF Plaza Hotel. We work tirelessly to ensure our guests experience the best hospitality in SF Plaza Hotel. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit.Thank You,SF Plaza Hotel Management
by A verified traveler from New Hope
Posted 2 Feb 2024
The bathrooms could have been cleaner.
Comment from Hotel Management
5 Feb 2024 by SF Plaza Hotel Management, Hotel Management
Dear Mark, We sincerely apologize for any inconvenience caused by the cleanliness of our bathrooms. Maintaining a pristine environment is paramount to us, and we regret that we fell short of your expectations. Rest assured, we have immediately addressed this concern with our housekeeping team to ensure thorough cleanliness standards are consistently met. Your feedback is invaluable as we strive to enhance the quality of our guests' experiences. We hope to welcome you back soon, providing an impeccable stay that exceeds your expectations in every aspect. Thank you for bringing this to our attention.Thank You,SF Plaza Hotel Management
by A verified traveler
a gem for the price
Posted 26 Dec 2023 on Hotels**for the price**, it is good. This is a very bare-bones hotel - no kettle, no fridge, no bar, no restaurant, no amenities. You can get hot water in the lobby, bring your own mug (only small plastic cups available), for example. But wifi was good, water hot, safe area, minimal (for downtown) noise, very-tall elegant ceilings, windows can open for fresh air (but no screens), bed was surprisingly comfy; hint: get a 2bed room to use the extra pillows and blanket.
Comment from Hotel Management
28 Dec 2023 by SF Plaza Hotel Management, Hotel Management
Dear KD,Thank you for taking the time to share your feedback. We appreciate your recognition of our competitive pricing and the positive aspects you highlighted, such as our reliable WiFi, comfortable beds, and prime location. While we aim to offer a minimalist experience, we understand the value of amenities like kettles and fridges. Your suggestion about the extra pillows and blankets in the 2-bed room is noted and will be beneficial for future guests. We're glad you enjoyed the peaceful ambiance and architectural charm of our establishment. We hope to welcome you back for another pleasant stay soon!Thank You,SF Plaza Hotel Management
by A verified traveler
Posted 29 Nov 2023
Comment from Hotel Management
30 Nov 2023 by SF Plaza Hotel Management, Hotel Management
Dear Petros,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the SF Plaza Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our SF Plaza Hotel hotel soon!Thank You,SF Plaza Hotel Management
by A verified traveler
Posted 11 Nov 2023
Noise at night
Comment from Hotel Management
14 Nov 2023 by SF Plaza Hotel Management, Hotel Management
Dear Weidong,We apologize for any inconvenience caused by noise during your stay. Our team is committed to providing a comfortable environment, and we'll address this concern to ensure a quieter experience for your future visits. Thank you for bringing it to our attention.Thank You,SF Plaza Hotel Management
by A verified traveler
Posted 9 Nov 2023 on Hotels
Comment from Hotel Management
14 Nov 2023 by SF Plaza Hotel Management, Hotel Management
Dear Jaime,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Thank You,SF Plaza Hotel Management
by A verified traveler
Posted 5 Nov 2023 on Orbitz
Safe and clean
Comment from Hotel Management
7 Nov 2023 by SF Plaza Hotel Management, Hotel Management
Dear Randall,Thank you for acknowledging our commitment to maintaining a safe and pristine environment. We prioritize the well-being of our guests and take great pride in upholding the highest standards of cleanliness and safety. Your positive experience is a testament to our dedicated efforts. We look forward to welcoming you back and continuing to provide you with the exceptional service and comfort you deserve during your future stays. Thank you for choosing our hotel.Best Regards,SF Plaza Hotel Management
