Ratings based on 475 Verified Reviews
3.0 Room cleanliness
3.1 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
The property was too noisy and dirty
Comment from Hotel Management
11 May 2024 by SF Central Hotel Management Team, Hotel Management
We apologize for the noise and cleanliness issues you encountered during your stay. Providing a peaceful and clean environment is important to us, and we regret falling short of your expectations. Your feedback will be addressed promptly to ensure improvements are made. Thank you for bringing this to our attention.
by A verified traveler
Posted 8 May 2024
Really sketchy place to stay, room was smelling bad. Air conditioning and mini refrigerator are very noise. The front desk is thru a glass window and not a room/hall. I don’t recommend
Comment from Hotel Management
9 May 2024 by SF Central Hotel Management Team, Hotel Management
We apologize for the issues you experienced during your stay, including the unpleasant odor in the room and the noisy appliances. We understand how these factors can impact your comfort and overall experience. We also regret that our front desk setup did not meet your expectations. Your feedback is important to us as we continually strive to improve our guest experience. We appreciate your comments and take them seriously as we work to address these concerns.
by A verified traveler
Posted 8 May 2024
Affordable hotel.
Comment from Hotel Management
8 May 2024 by SF Central Hotel, Management., Hotel Management
Thank you for taking the time to leave a review of your recent stay at SF Central Hotel. We appreciate your feedback, as it helps us identify areas where we can improve.We understand that affordability is a major factor for many travelers, and we're glad we could offer a comfortable and budget-friendly option for your stay.We take your feedback seriously, and we are committed to providing a better experience for all our guests.Thank you again for choosing SF Central Hotel. We look forward to welcoming you back soon!Sincerely,The SF Central Hotel Team
by A verified traveler
Posted 4 May 2024
Easy access to many great eats, great spot to take a break during a long day in the city.
by A verified traveler
Posted 2 May 2024
Pictures were not what we seen when we got there it was really run down and on top of that other guest where having drug transactions out in the open we got woken up at 3 am from someone knocking looking for their dealer workers were rude called 3 times to get some towels and didn’t get them until we got back hours later
Comment from Hotel Management
2 May 2024 by SF Central Hotel Management Team, Hotel Management
We are deeply sorry to hear about the issues you encountered during your stay. It's concerning that your experience fell significantly short of our standards, especially regarding safety and guest service. We take your feedback very seriously, and we will address these issues immediately with our team to ensure they are corrected and do not occur again.The safety and comfort of our guests are our top priorities, and we regret that we did not provide an environment that met these criteria. We appreciate you bringing these matters to our attention, and we hope you will give us another opportunity to restore your confidence in our hotel.Please contact us directly to discuss how we can make this right for you.
by A verified traveler
Posted 2 May 2024
The room was very nice.
Clean and Tidy. I would highly suggest this motel if you're passing through or just need a night out.
Comment from Hotel Management
2 May 2024 by SF Central Hotel Management Team, Hotel Management
Thank you for your positive feedback and recommendation! We're delighted to hear that you found the room to your satisfaction, clean and tidy. We strive to provide a comfortable and welcoming environment for all our guests, whether they're passing through or just taking a night out. We appreciate your support and look forward to welcoming you back to our motel in the future.
by A verified traveler
Posted 1 May 2024
It was central
Comment from Hotel Management
2 May 2024 by SF Central Hotel Management Team, Hotel Management
Thank you for your feedback. We're glad to hear that you found our location to be central and convenient. However, we're concerned that we did not fully meet your expectations. We are committed to improving our service and guest experience, and we would appreciate more details about what could have made your stay better. Please reach out to us directly to discuss this further. We value your input and hope to have the opportunity to provide a better experience on your next visit.
by A verified traveler
Posted 29 Apr 2024
The ladies at the reception desk when I checked in were outstanding... professional and friendly. Thank you.
Comment from Hotel Management
29 Apr 2024 by SF Central Hotel Management Team, Hotel Management
Thank you for your kind words! We're thrilled to hear that our reception team made a positive impact on your check-in experience. We always strive to provide professional and friendly service, and it's rewarding to know that we succeeded. We'll be sure to share your compliments with our staff. We look forward to welcoming you back to SF Central Hotel in the future!
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by SF Central Hotel Management Team, Hotel Management
We're sorry to hear that your experience did not meet your expectations. We take your feedback seriously and are committed to improving. Please feel free to reach out to us directly with any specific issues you encountered, as we are eager to address them and ensure a better experience for all our guests in the future. Thank you for your feedback, and we hope to have the opportunity to serve you better.
by A verified traveler
Posted 24 Apr 2024
Place were ok but service was kinda poor. The black lady who worked at the midnight shift seems kinda frustrated when I asked questions about parking fee and i noticed she made faces with us. However the person who works the next morning shift was kind and seem friendly.
Comment from Hotel Management
24 Apr 2024 by SF Central Hotel Management Team, Hotel Management
We appreciate you taking the time to share your feedback about your recent stay at our hotel. We're sorry to hear that your interaction with our staff during the midnight shift did not meet your expectations. We aim to provide courteous and professional service to all our guests, and we will address this matter with our team to ensure better experiences in the future.On a positive note, we are pleased to hear that your morning interactions were friendly and helpful. We value both your constructive comments and compliments, as they help us maintain and improve our service standards.Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back and provide a better experience.
