Ratings based on 955 Verified Reviews
3.3 Room cleanliness
3.1 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Apr 2024
by A verified traveler
Posted 19 Mar 2024
Nice
Comment from Hotel Management
20 Mar 2024 by Customer Care Team, Hotel Management
Hi Toni,Thank you for sharing your wonderful experience regarding the recent stay. We hope that you will continue to choose us!Best Regards,Customer Care Team
by A verified traveler
Posted 12 Jan 2024 on Hotels
Easy set up to be able to work in SF.
Comment from Hotel Management
16 Jan 2024 by Customer Care Team, Hotel Management
Dear Guest,We're glad to hear that you found our setup convenient for work in San Francisco. Creating a conducive environment for our guests is important to us, and we appreciate your positive feedback. If there's anything specific you enjoyed or if there are ways we can further enhance your experience, please feel free to share. We look forward to accommodating you again for your future visits.Best Regards,Customer Care Team
by A verified traveler
Posted 8 Jan 2024 on Hotels
Comment from Hotel Management
9 Jan 2024 by Customer Care Team, Hotel Management
Dear Guest,We are delighted to have provided you with suitable accommodation for your trip here. Please let us know if any part of the stay didn’t work for you and we will be happy to introduce improvements in your area for an enhanced future experience. We appreciate your kind ratings, and we hope to welcome you back again before long!Best Regards,Customer Care Team
by A verified traveler
Posted 4 Jan 2024 on Hotels
Very loud guests in some rooms, lots of pounding on the walls and when we asked the hotel to do something about it, they did nothing. Impossible to sleep with the noise in the middle of the night. Asked for a refund since they did not do anything about it and they blacklisted us stating we tried to scam them. Not recommended
Comment from Hotel Management
9 Jan 2024 by Customer Care Team, Hotel Management
Hi Kelly,We sincerely apologize for the disruptive experience you had during your stay. It's regrettable that the noise disturbances affected your ability to sleep, and we understand the frustration it caused. Your comfort is of the utmost importance to us, and we apologize for not being able to address the issue promptly. We take your feedback seriously and assure you that we are actively reviewing our procedures to ensure a more effective response in the future. Regarding the misunderstanding with the refund request, we apologize for any confusion, and we are investigating this matter further. Your experience does not align with our standards, and we appreciate your patience. Please feel free to reach out directly so we can discuss your concerns and work towards a resolution. We value your feedback and hope to have the opportunity to regain your trust in the future.Best Regards,Customer Care Team
by A verified traveler
Posted 29 Oct 2023
Was good staying in this hotel. Customer service all fast.
Comment from Hotel Management
30 Oct 2023 by Customer Care Team, Hotel Management
Hi Jose,We're glad to hear that you had a good stay and that you found the customer service prompt and efficient. Your feedback is appreciated, and we aim to provide excellent service to all our guests. We hope to welcome you back for another pleasant stay in the future. Best Regards,Customer Care Team
by A verified traveler
Happy
Posted 28 Oct 2023 on HotelsClean, large room with nice employees.
Comment from Hotel Management
29 Oct 2023 by Keith, Hotel Management
Thank you for your kind words.
by A verified traveler
Posted 17 Oct 2023
I paid online and they made me pay an extra 100 for a deposit that was stated to have already been paid in my itinerary. Unfortunately I had no other choice. As well as when we woke up at least 30 mins before 11 am I had a housekeeper walk straight in on my Boyfriend and I while we were changing. I am highly disappointed and would recommend finding another hotel!
Comment from Hotel Management
19 Oct 2023 by Customer Care Team, Hotel Management
Dear Kennedy,We apologize for the issues you encountered during your stay. The additional deposit charge, despite your online payment, is not the experience we aim to provide, and we will investigate and resolve this matter. Additionally, the incident with the housekeeper entering your room was unacceptable, and we apologize for this intrusion. Your feedback about cleanliness, staff, service, and property conditions is valuable, and we will work to ensure a better experience for our guests in the future. We appreciate your input and thank you for sharing your concerns. We hope to improve your next stay with us!Best Regards,Customer Care Team
by A verified traveler
Posted 6 Oct 2023
I think the staff was good 👍. Clean bathroom 🚽.. I happy for that.
Comment from Hotel Management
9 Oct 2023 by Customer Care Team, Hotel Management
Hi Annette,Thank you for your positive feedback! We're pleased to hear that you found our staff to be good and appreciated the cleanliness of the bathroom during your stay. Providing a clean and welcoming environment is important to us, and we're glad we met your expectations. If you have any more feedback or suggestions for us, please feel free to share. We appreciate your business and hope to welcome you back in the future!Best Regards,Customer Care Team
by A verified traveler
Posted 21 Sep 2023
Comment from Hotel Management
24 Sep 2023 by Keith, Hotel Management
Thank you for your feedback.
