Ratings based on 907 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 May 2024
The rooms are always clean and smells fresh, the staff is very friendly and helpful
Comment from Hotel Management
2 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Many thanks for your fantastic 5-star review! We're delighted you found our rooms regularly clean and fresh-smelling. Our staff works hard, and every guest has a comfortable and friendly stay. Your complimentary comments about our courteous and helpful personnel mean a lot to us; we strive to provide good service to our visitors. We hope to welcome you back again soon!
by A verified traveler
Posted 30 Apr 2024
The minimalist style of the room is appeal8ng to me. Customer service is not great at all. It is very noisy all around. Dog barking and construction in the area.
Comment from Hotel Management
2 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We're glad you appreciate the minimalist style of our rooms. We apologize for any inconvenience caused by noise disturbances and acknowledge the need to improve our customer service. We'll address these concerns to ensure a more enjoyable stay for all guests. Hope you will give us another opportunity to provide you with a better stay.
by A verified traveler
Posted 29 Apr 2024
Old
Comment from Hotel Management
30 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this 1-star rating. We never want our guests to have such a kind of experience. I request you to kindly share your issues in detail and give us another chance to improve our services.
by A verified traveler
Posted 28 Apr 2024
The Gentleman at the front desk were extremely helpful and polite. Unfortunately I had to move rooms due to a baby crying non stop. But I was moved to a room beside a dog that was left unattended and barked a lot all night. The first room smelled like smoke heavily the second one did not but the second one had a big hole in bathtub which def needs to be repaired. Man on drugs wandering around outside talking to himself made me a little uneasy. Pretty basic motel right off freeway. Bed was comfy
Comment from Hotel Management
30 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,I'm sorry to hear about your experience at our motel. We appreciate your kind words about the helpfulness and politeness of our front desk staff. However, we deeply regret the inconvenience caused by the noise disturbances and the maintenance issues in the rooms you were assigned. Rest assured, we take your feedback seriously and will address these issues promptly to ensure a better experience for our guests in the future.
by A verified traveler
Posted 26 Apr 2024
Nothing to complain. Affordable price in Bay Area.
Comment from Hotel Management
30 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,Our team appreciates your business and your time rating your stay. We are glad to see that you liked our affordable price. If you wish, you can share your experience in detail and let us know about the pros and cons. We welcome our guest's feedback, both positive and negative, to improve our services.
by A verified traveler
Posted 23 Apr 2024
Great place to stay when I need to catch an early AM flight out of SFO.
Comment from Hotel Management
24 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,Many thanks for your 5-star rating! We're pleased to hear that you had a great experience staying with us at SFO for your early morning flight! Ensuring convenience and comfort for our guests, especially during crucial travel times, is always our top priority. Thank you for choosing our accommodations, and we look forward to welcoming you back on your future travels.
by A verified traveler
Posted 22 Apr 2024
I liked the fact that they are usually cheaper than other motels.. Don't like that I stayed 4 nights with with an expired id just to be kicked out
Comment from Hotel Management
30 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,I appreciate your positive experience with the affordability of our motel. However, we regret that you had an unpleasant experience at our property and never want our guests to have such kind of experience. We will investigate this issue and will take the required measures. Our Team hopes to serve you better in the future.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this rating. We apologize for any inconvenience caused. Please provide us with more details about your experience so that we can address your concerns and improve our services.
by A verified traveler from Chicago
Posted 21 Apr 2024
Check in was easy and the hotel is good value for money
Comment from Hotel Management
22 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for the 5-star review! We're thrilled to hear that your check-in experience was smooth and that you found our hotel to be a great value for your money. Providing hassle-free service and excellent value are top priorities for us, and we're delighted that we could meet your expectations. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 21 Apr 2024
Bare minimum amenities, dirty and noisy.
Comment from Hotel Management
22 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,We deeply regret any inconvenience you may have encountered during your stay. Rest assured, we are dedicated to elevating our facilities and upholding the highest standards of cleanliness to guarantee a serene and enjoyable experience for every guest. Your input is incredibly valuable, and we are swiftly taking steps to rectify these concerns and elevate the overall excellence of our establishment.
