Ratings based on 955 Verified Reviews
3.8 Room cleanliness
3.4 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
28 Apr 2024 by MARY, Hotel Management
Thank you for your stay. We appreciate your feedback.
by A verified traveler
Posted 23 Apr 2024
The rooms were newly remodeled and very nice. The building is ok and the staff is not enthusiastic, but cordial. Location is good with the zoo across the street. Check out George's Zoo next door for sandwiches. New York deli vibe and Phil is great!
Comment from Hotel Management
23 Apr 2024 by MARY, Hotel Management
thank you for your stay and appreciate your feed BACK
by A verified traveler
Posted 20 Apr 2024
The room mini fridge did not work properly / fruit and veg were frozen and had to be thrown out. Bathroom faucet was faulty. Management was not friendly and welcoming.
Comment from Hotel Management
21 Apr 2024 by MARY, Hotel Management
THANK YOU FOR STAYING WITH US. WE APPRECIATE YOUR FEEDBACK.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
9 Apr 2024 by MARY, Hotel Management
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEED BACK
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
9 Apr 2024 by MARY, Hotel Management
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEEDBACK
by A verified traveler
Posted 5 Apr 2024
Comment from Hotel Management
7 Apr 2024 by MARY, Hotel Management
THANK YOU FOR YOUR STAY.
by A verified traveler
Posted 4 Apr 2024
I love cause it’s walkable from funston
Comment from Hotel Management
4 Apr 2024 by MARY, Hotel Management
THANK YOU FOR YOUR STAY AND SEE YOU AGAIN
by A verified traveler
Posted 1 Apr 2024
This is one of the only hotel options in the Sunset neighborhood. Things you should know about this neighborhood, it is VERY residential, you will not be close to any of the typical SF tourist attractions, other than the zoo across the street. Java Beach on the corner is good for light meals and coffee. I didn't try the pizza place next door. I stayed here because my son is a student at SFSU and this is the closest hotel to his apartment. About this hotel: It is an older building that appears to be family owned and operated. The room wasn't fancy and I had zero view from my one window, but the room was very clean and I could tell it had been recently updated. The only thing that bothered me, was there was a gap under the door and I could see light coming in from the hallway, so I had to block it with a towel. It was very quiet at night, I didn't hear any noise from hallway or other rooms. I read other reviews that were not good, so I was a bit worried, but prepared myself. I brought my own tissues and throw blanket for my comfort. I also requested no housekeeping service during my 3 night stay and but I was offered towels if I needed them. When I checked in a friendly and polite young man named Matt assisted me. The parking is free and underground, it was clean and well lit. They did put a $250 hold on my credit card when I checked in, but I feel like that is standard at many hotels nowadays. I would definitely stay here again.
Comment from Hotel Management
1 Apr 2024 by MARY, Hotel Management
Thank you for staying with us. We appreciate your feedback.
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
2 Apr 2024 by MARY, Hotel Management
THANK YOU FOR YOUR STAY AND APPRECIATE YOUR FEEDBACK
by A verified traveler
Posted 25 Mar 2024
Front desk staff was rude. Staff has no amenities to offer before check in. Did not allow early check in, strict 2pm check in. Room did not have hand soap, and towels were tossed on shelves disorganized
Comment from Hotel Management
25 Mar 2024 by MARY, Hotel Management
EARLY CHECK INN IS ALWAYS SUBJECT TO AVAILABILITY, THANK YOU FRO YOUR STAY
