Ratings based on 139 Verified Reviews
4.6 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Communicating with this property is virtually impossible. Yes, you can text them but unfortunately the agents are not well trained and any kind of response is usually very untimely making it very challenging to make plans. For example, I requested early check-in for Noon; received an email at 2:31 saying I could now check-in at Noon. Terrific.
I could go on. Unfortunately the property tries to replace helpful, pleasant human interaction with automation and texts and fails miserably.
Comment from Hotel Management
1 May 2024 by Kasa Niche Hotel Redwood City, Hotel Management
Hi Pamela, We're really sorry to hear about your frustrating experience with communication during your stay. Providing prompt and efficient responses is a priority for us, and it sounds like we fell short this time. Your feedback is incredibly important, and we are actively working on improving our training processes to ensure our team can offer timely and helpful support. Regarding the early check-in, it’s clear we missed the mark in delivering that information to you in a timely manner. We're constantly working on enhancing our communication systems, including our automated services, to make them more intuitive and responsive. We value your input as it helps us understand where we need to focus our improvements. We hope to have another opportunity to host you and provide the high standard of service you expect and deserve. Sincerely, Team Kasa
by A verified traveler
Posted 29 Apr 2024
Easy check in/check out. Cute, clean and has easy access to food, shopping. Would definitely recommend
Comment from Hotel Management
2 May 2024 by Kasa Niche Hotel Redwood City, Hotel Management
Hello Fabiola, Thank you for your 5-star rating! We're delighted to hear that you found the check-in/check-out process easy and enjoyed the cleanliness of our property. It's fantastic that you appreciated the convenient access to food and shopping nearby. Your recommendation means a lot to us. Thank you for choosing us at Kasa. Best regards, Team Kasa
by A verified traveler
Posted 28 Apr 2024
Kasa it’s always my first choice when visiting the area. Multiple stays with a specific location I could not ask for anything more.
Comment from Hotel Management
2 May 2024 by Kasa Niche Hotel Redwood City, Hotel Management
Hi Charlie, We are thrilled to hear that Kasa is your preferred choice when visiting the area. Your loyalty and positive feedback mean a lot to us. It's great to know that you've had multiple enjoyable stays at a specific location. Providing outstanding accommodations and service is our top priority. Your feedback inspires us to continually enhance our offerings and exceed expectations. We look forward to hosting you for many more wonderful stays in the future! Best regards, Team Kasa
by A verified traveler
Posted 26 Apr 2024
What a simple, clean, and straightforward experience.
I was popping in for a very quick work trip and everything about the reservation, check in, check out, and room experience was spot on, convenient, clean, and easy.
Comment from Hotel Management
27 Apr 2024 by Kasa Niche Hotel Redwood City, Hotel Management
Hi Rebecca, We are happy to hear about your exceptional experience during your recent work trip. We deeply appreciate your feedback on the reservation process, check-in/check-out efficiency, and room quality. Providing a seamless stay experience is our utmost priority, and we are delighted that you found it convenient and easy. Thank you for choosing to stay with us and for sharing your kind words. Best regards, Team Kasa
by A verified traveler
Posted 23 Apr 2024
Great location
Comment from Hotel Management
23 Apr 2024 by Kasa Niche Hotel Redwood City, Hotel Management
Hi Mario, We're thrilled to hear that you enjoyed the superb location of Kasa Niche Property Redwood City! We can't wait to have you back for another exceptional stay! Best regards, Team Kasa
by A verified traveler
Posted 23 Apr 2024
Location was perfect for my. Hospital stay.
Comment from Hotel Management
23 Apr 2024 by Kasa Niche Hotel Redwood City, Hotel Management
Hi Mario, We're thrilled to hear that the location was perfect for your medical visit. Your comfort and convenience are our top priorities, and we're glad we could meet your expectations. Thank you for choosing to stay with us and for taking the time to leave a 5-star review. Best regards, Team Kasa
by A verified traveler
Posted 21 Apr 2024
Heater not easy to use. No help.no breakfast
Comment from Hotel Management
23 Apr 2024 by Kasa Niche Hotel Redwood City, Hotel Management
Hi A, Thank you for your review. We're sorry to hear that you had difficulty with the heater. At Kasa, we operate with a virtual front desk to streamline our services and empower our guests with a seamless self-service experience. We understand the absence of an in-person help desk might pose some challenges, and we appreciate this feedback as we continually seek to enhance our guest support. Regarding breakfast, while we do not offer this on-site, we highly encourage our guests to explore the local area. There are several delightful breakfast spots nearby that we believe offer a great taste of the local cuisine. Thank you again for your feedback, and we hope to welcome you back soon, ensuring a more comfortable and enjoyable experience. Best regards, Team Kasa
by A verified traveler
Posted 21 Apr 2024
Love it
Comment from Hotel Management
21 Apr 2024 by Kasa Niche Hotel Redwood City, Hotel Management
Hi Scott, We are thrilled to hear that you loved your stay at Kasa! Your positive feedback means a lot to us and we are excited to have the opportunity to welcome you back in the near future. Best regards, Team Kasa
by A verified traveler
Posted 14 Apr 2024
Very very small
Tv situation was not really ideal
Front desk area under construction
Just wasn’t my thing
Comment from Hotel Management
17 Apr 2024 by Kasa Niche Hotel Redwood City, Hotel Management
Hi Kyrah, Thank you for your honest feedback. We're sorry to hear that your stay didn't meet your expectations. We appreciate you pointing out the areas that could enhance our guest experience. We are currently making improvements to our front desk area to better serve our guests in the future. Regarding the TV setup, we're looking into more optimal solutions. We hope to have another opportunity to host you with improvements that might better align with your preferences. Thank you for choosing to stay with us, and we look forward to welcoming you back. Sincerely, Team Kasa
by A verified traveler
Posted 12 Apr 2024
I like the dinning options around the area all walking distance I enjoyed that.
Comment from Hotel Management
14 Apr 2024 by Kasa Niche Hotel Redwood City, Hotel Management
Hi Rosalba, We're delighted to hear that you appreciated the variety of dining options within walking distance of our Kasa. It's wonderful to know that you enjoyed the convenience of having such establishments nearby. Thank you for taking the time to share your positive experience with us! See you back soon! Best regards, Team Kasa
