Ratings based on 102 Verified Reviews
3.0 Room cleanliness
3.3 Service & staff
2.9 Room comfort
2.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Apr 2024
Lock on shared bathroom broken, trash was never emptied, elevator seems like it 1000 years old and the safety cert was expired by more than 2 years.
by A verified traveler
Posted 26 Mar 2024
Smoke alarm in the room was disconnected.
There was a mouse in the room.
Staff are nice. Area is dirty, but not unsafe.
by A verified traveler
Posted 24 Mar 2024
Great hotel for the price!
by A verified traveler
Posted 11 Mar 2024
Blankets had blood and bed bugs on it. No heater in the room. The remote didnt work with the tv. The towels were stained. Overall horrible experience
by A verified traveler
Posted 26 Feb 2024
My reservation was never sent to either hotel I paid online for the room and never got to stay I am seeking legal help on my end for the inconvenience that I have gone through
by A verified traveler
Posted 20 Feb 2024
There's absolutely no parking at this location, so if you have a car don't book here. also the restroom and bathrooms are communal if you have children or are uncomfortable with this 'do not' book here. The homeless surrounding the facility are absolutely scary.
by A verified traveler
Posted 15 Feb 2024
If you like no parking, no bathroom in your room, no places to eat, homeless yelling at all hours of the day/night, traffic noise, windows that you can't see out of because of the massive amount of dirt on them, zero amenities, then this place is for you.
by A verified traveler
Posted 10 Feb 2024
by A verified traveler
Posted 9 Feb 2024
The room was cute and very clean. There were enough bathrooms down the hall, with large, clean walk-in showers. There were hangers in the closet, a hair dryer, and an ironing board with iron. However, the place was also very odd. There was not a single cup or mug in the room, and no sign of the promised coffeemaker. The photos show a breakfast buffet, but there is no breakfast, no coffee, no tea, nothing. And, to top it off, there was no heat. The in-room ancient steam radiator was cold to the touch. It was 50 degrees outside, so not terrible, but I was chilly in the room.
Civic Center is a difficult neighborhood. There are a lot of unhoused people living rough on the street, right next to expensive high rise luxury apartments and condos. If you are alert and comfortable in an urban environment, it's fine, but some people will feel unsafe.
by A verified traveler
Posted 5 Feb 2024
This hotel has terrible smell. The worst is this hotel did not refund, when checked out in 10 mins check-in, the reception said it will be refund in few days. But even email contacted this hotel many times through Expedia, the hotel still did not refund.
Any one should take my lesson, please do not choose this hotel.
