Ratings based on 808 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Eric that works at the front desk is always so nice!
Comment from Hotel Management
29 Apr 2024 by Guest Services, Hotel Management
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,
by A verified traveler
Posted 17 Apr 2024
This is my go-to when visiting SF on business. Been staying for a couple years, now. They keep everything pristine. It's like they just oprened.
Comment from Hotel Management
29 Apr 2024 by Guest Services, Hotel Management
Dear Guest, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,
by A verified traveler
Posted 1 Apr 2024
Great location close to restaurants and Marina. What I didn’t like what the noise coming from outside and heaters were loud . Rooms too close to each other . Otherwise staff was very nice .
Comment from Hotel Management
1 Apr 2024 by Infinity Hotel Management, Hotel Management
Dear Nicole, Thank you for your review. I'm glad to hear that you found the location convenient and enjoyed the proximity to restaurants and the marina. It's also great to hear that you had a positive experience with the staff.I'm sorry to hear about the noise disturbances from outside and the loud heaters in the rooms. It's understandable how this could detract from your overall experience. Additionally, I can imagine that having rooms close to each other might impact privacy and comfort.Your feedback is valuable and will be helpful for the management to address these issues and for potential future guests to consider. Thank you for sharing your thoughts, and I hope your next stay will be more enjoyable.
by A verified traveler
Posted 24 Mar 2024
The positives were the outdoor spaces on the 4th floor and outside lobby.
The primary negative was how noisy the room was. The entrance to the rooms are from an outside corridor where sounds from rolling carts, suitcases are quite loud.
The architecture is odd in that most rooms don’t have outside windows so you are looking out at the corridors. Also there is this open air space in the middle of the room configuration where you can look down to the patio. Our room was near a corridor that looked down to the patio and the noises traveled up from below.
Other issues were Expedia indicated there was a free breakfast buffet but there isn’t any restaurant associated with the hotel, there is a coffee shop next door.
Comment from Hotel Management
25 Mar 2024 by Infinity Hotel Management, Hotel Management
Dear Pamela,We appreciate your detailed feedback regarding your recent stay at Hotel A. It's heartening to hear you enjoyed our outdoor spaces, as we strive to provide a relaxing atmosphere for our guests. Your remark about the noise is noted. We understand how crucial a peaceful environment is for a comfortable stay, and we deeply regret to hear that it wasn't the case during your visit. Regarding the room configuration and window issue, we're sorry to hear that it didn't meet your expectations. Our unique architecture is designed to provide a unique experience, however, we understand it might not be to everyone's taste.We also regret the misunderstanding about the breakfast buffet. We value clear and accurate communication and will work to ensure this is better highlighted in future interactions with booking partners.Thank you for sharing your experience. We hope to have the opportunity to welcome you back in the future in the hope that we can provide a more satisfying experience.Regards
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
26 Mar 2024 by Infinity Hotel Management, Hotel Management
Dear Erin.Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.
by A verified traveler
Posted 12 Mar 2024
Kind of an overhauled motor court. Good black out shades, honestly did not know if it was 8:01 vs 1:08! Hated the BR (low flow everything) so no noise masking and your room mate 3 feet away, so be in-love with your guest! Very walkable and good food close by!
Comment from Hotel Management
12 Mar 2024 by Infinity Hotel Management, Hotel Management
Dear Tracy,It's a pleasure to hear that you enjoyed the charm of our hotel and appreciated the quality of our blackout shades. We understand your discomfort regarding the bathroom facilities, and we apologize if this aspect did not meet your expectations. Our aim is always to provide a comfortable and enjoyable stay for our guests. It's heartening to know that you found the location of our hotel convenient and were able to explore the nearby food joints.Your feedback is greatly appreciated and helps us understand the areas where we can improve. Thank you for sharing your experience.Best Regards,
by A verified traveler
Posted 20 Feb 2024
Very nice little boutique hotel. Enjoyed staying here while on business trip. Convenient. A lot of things are within walking distance.
Comment from Hotel Management
20 Feb 2024 by Infinity Hotel Management, Hotel Management
Dear Vasiliy, Your kind words about our boutique hotel are greatly appreciated. It's delightful to hear that you enjoyed your stay with us and found our location convenient. We strive to provide an experience that allows our guests to make the most out of their visit, hence, the proximity to various attractions. Your positive feedback serves as a wonderful testament to our commitment. We look forward to having the opportunity to welcome you back on your next business trip.Best Regards.
by A verified traveler
Posted 15 Feb 2024
Most of the rooms are interior with no outside facing windows.
Comment from Hotel Management
15 Feb 2024 by Infinity Hotel Management, Hotel Management
Dear Audrey,We understand how important natural light and views can be to the overall experience of a stay. Our hotel design indeed includes both interior and limited exterior-facing rooms, appealing to a variety of guest preferences as well as two Terraces with amazing views. We apologize if this aspect did not meet your expectations during your recent stay. We value your feedback and assure you that we strive to provide a memorable experience for all our guests. Please do not hesitate to specify your room preference during your next visit. We will do our best to accommodate your request, subject to availability. Warm Regards,
by A verified traveler
Posted 9 Feb 2024
Comment from Hotel Management
10 Feb 2024 by Guest Services, Hotel Management
Dear Shindy,We regret to see that your experience didn't meet your expectations. Our hotel strives to provide a warm and welcoming atmosphere for all our guests. We value your feedback as it helps us to enhance our overall performance. We hope to have the opportunity to better serve you in the future. Kind regards.
by A verified traveler
Posted 4 Feb 2024
Great.
Comment from Hotel Management
10 Feb 2024 by Guest Services, Hotel Management
Dear Guest,We're delighted to hear you had a great experience at our hotel. Your brief yet positive review brings joy to our team. It's always heartening to know that our guests have a satisfying stay with us. We look forward to hosting you again, promising to keep up our standards. Best Regards.
