Ratings based on 150 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
28 Apr 2024 by JP, Front Desk Supervisor , Hotel Management
Hi Abhijit,Our team appreciates you rating us 5/5. Our goal is to provide exceptional service and comfort to all our guests, and we're thrilled that we exceeded your expectations. We hope to have the pleasure of welcoming you back for another perfect stay in the future.
by A verified traveler
Posted 26 Apr 2024
Overall good, walls a little thin..
Comment from Hotel Management
26 Apr 2024 by JP, Front Desk Supervisor , Hotel Management
Hi Bruno,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you had a good experience overall.We hope to welcome you back soon and make your next stay even better. If there's anything specific you'd like us to consider for your next visit, please feel free to let us know.
by A verified traveler
Posted 22 Apr 2024
One night stay,Great memories 👍
Comment from Hotel Management
23 Apr 2024 by JP, Front Desk Supervisor , Hotel Management
Hi Philip,Thank you for choosing to stay with us and for taking the time to share your feedback. We're thrilled to know that your one-night stay with us left you with great memories.Our team strives to create memorable experiences for all our guests, and it's delightful to know that we succeeded in making your stay special.We look forward to welcoming you back for another wonderful stay soon.
by A verified traveler
Posted 21 Apr 2024
Very nice hotel. Staff was very nice and informative. I would highly recommend this place.
Comment from Hotel Management
21 Apr 2024 by JP, Front Desk Supervisor , Hotel Management
Hi David,Thank you for your kind words! We're delighted to know that you enjoyed your stay with us and found our staff helpful. It was our pleasure to assist you during your time here. We appreciate your recommendation and hope to welcome you back soon for another great experience.
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
21 Apr 2024 by JP, Front Desk Supervisor , Hotel Management
Hi Mary,Thank you for your recent stay with us. We're thrilled you enjoyed your visit and we hope we can welcome you back in the future.
by A verified traveler from SAN JOSE
Posted 8 Apr 2024
Longer than expected check in due to Expedia failing to provide my reservation to the hotel. The hotel also took a long time to get things ready. They left my personal info (so called virtual card) at the front desk with many people walking behind it, long wait and then they said the computer has issues. All sorts of excuses.
Poor sound proof can hear loud footstep from above.
Staff were professional, courteous at all time. I asked them about why guests must always provide certain info for loyalty program at check in, they listened and explained patiently.
Unlike many other hotels that either got impatient, defensive, or upset, this hotel’s staff service has been positive. So 5 out of 5 on service & attitude.
Hot water is not hot but warm only. Not ok for me but others may be ok.
The was well designed and very functional with well thought out details.
Breakfast was fine.
Parking easy.
A very good choice for San Carlos.
Had the long wait and disorganized check in not happened, this hotel would have receive 5 out of 5.
One cloth and towel hanger is loose, but no major impact.
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Comment from Hotel Management
17 Apr 2024 by JP, Front Desk Supervisor , Hotel Management
Hi Ina, Thank you for sharing your recent experience with us, and we sincerely apologize for the inconveniences you encountered during check-in. We understand how frustrating it can be when reservations aren't communicated promptly, and we're sorry for any delay it caused. Your feedback regarding our check-in process and soundproofing is invaluable, and we'll address these issues to ensure a smoother experience for our guests in the future.We're glad to hear that despite the challenges, our staff maintained professionalism and courtesy throughout your stay. Your praise for their service and attitude means a lot to us, and we'll be sure to pass on your kind words.Regarding the hot water temperature, we apologize for any discomfort you experienced and appreciate your understanding. We'll look into this matter to ensure it meets the expected standards for all our guests.We're delighted that you found our hotel well-designed, functional, and convenient, and that you enjoyed the breakfast and parking facilities.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.
by A verified traveler
Posted 6 Apr 2024
I absolutely loved everything about this place! The staff were incredibly helpful and amazing. The cleanliness was excellent. If you’re looking for a quiet, safe space look no further.
Comment from Hotel Management
17 Apr 2024 by JP, Front Desk Supervisor , Hotel Management
Hi Craig,Thank you so much for your glowing review! We're thrilled to hear that you loved everything about your stay with us, from our helpful and amazing staff to the excellent cleanliness. Providing a quiet and safe space is always our priority, and we're delighted to know we met your expectations.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another exceptional experience soon!
by A verified traveler
Posted 6 Apr 2024
Good hotel in a quiet area. The property is clean as are the rooms themselves. We stayed one night at the beginning of our trip and the room was nicer than the one this second visit at the end of the trip. We are facing a concrete wall, stuck at the very end of the hallway furthest from elevators. If this had been the room we got our first time, I may not have returned. But overall, it is fine - good price, close to airport, and reasonable parking.
Comment from Hotel Management
17 Apr 2024 by JP, Front Desk Supervisor , Hotel Management
Hi Angela,Thank you for sharing your feedback with us. We're glad to hear that you found our hotel to be a good choice in a quiet area, with clean rooms and convenient proximity to the airport and parking.We apologize for any inconvenience regarding the room assignment during your second visit. Your comments are valuable to us, and we'll use them to improve our room allocation process to ensure all guests have a comfortable stay.We appreciate your continued support and hope to have the opportunity to welcome you back for an even better experience in the future.
by A verified traveler
Posted 5 Apr 2024
Great staff and the free breakfast was actually pretty good. Will stay here again for sure.
Comment from Hotel Management
17 Apr 2024 by JP, Front Desk Supervisor , Hotel Management
Hi IIiana,Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to read that you had a great experience with our staff and enjoyed the complimentary breakfast.Your kind words mean a lot to us, and we're thrilled to know that you plan to stay with us again in the future. We look forward to welcoming you back for another enjoyable visit!
by A verified traveler
Posted 4 Apr 2024
I am so happy that ww didn't stay in downtown/central San Francisco. It is congested, touristy, and seems run down compared to my last visit 15 years ago. This area by the hotel got us to our Stanford visit on time, it's in a quiet area, and parking isnt nearly $100/night. The room is simple - clean, great amount of space, comfy beds, and a good choice. With my Expedia Onekey points, I paid $45 so that was nice too!
Comment from Hotel Management
17 Apr 2024 by JP, Front Desk Supervisor , Hotel Management
Dear Angela,Thank you for sharing your recent experience with us. We're delighted to hear that our hotel's location outside of downtown San Francisco suited your needs perfectly, providing convenience, tranquility, and easy access to your Stanford visit. We're glad you found our rooms clean, spacious, and comfortable, and that you appreciated the value of your stay.Your feedback is greatly appreciated, and we're thrilled to have exceeded your expectations. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.
