Ratings based on 1,361 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Staff is very accommodating! The attached restaurant was tasty. Highly recommended the buffet breakfast. Plenty of delicious options to choose from and kitchen staff is more than willing to accommodate any intolerance of ingredients used. The room was spacious and clean, the bed was a bit stiff and the pillows were a bit too soft. To each their own, however neither would keep me from staying again. The location is extremely walkable to nearby attractions and you can find free bike rentals or paid electric scooter rentals conveniently at the front door should your itinerary take you a little farther out. Enjoy your stay!
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Stacey, it's wonderful to hear you enjoyed your stay at Hyatt Centric Fishermans Wharf San Francisco, and found our team members accommodating. We're glad you savored the buffet breakfast from the attached restaurant, and appreciated our room cleanliness and location. We're always keen on ensuring our guests' dietary requirements are looked after. Regarding the bed and pillow comfort, we understand everyone has unique sleep preferences, but we're thankful this didn't deter your plans for a future visit. We look forward to seeing you again soon, and hope your next visit is just as delightful.
by A verified traveler
Posted 29 Apr 2024
Rooms didn't get clean and not enough towels for the amount of people in the room.
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Dorothy, it's regrettable to learn of your recent experience regarding room upkeep and provision of amenities. We usually strive to meet guest expectations concerning cleanliness and adequate supplies. We value your feedback and will surely consider it to enhance our future services. We hope you'll consider staying with us again for a more satisfying experience.
by A verified traveler
Posted 28 Apr 2024
Great location. Cleanliness of room mediocre - room was not fully cleaned two out of five nights.
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Carol, it's disheartening to learn that the cleanliness level during your stay wasn't fully satisfactory. We appreciate your patience and your feedback will certainly instigate improvements. Unclean rooms are not representative of our usual standards. However, we're glad you appreciated our prime location. We hope you'll provide us with another opportunity to deliver a seamless experience in the near future.
by A verified traveler
Posted 22 Apr 2024
Everything was near by, electric scooters and bicycles were available for use.
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Alejandro, it's wonderful to hear you enjoyed convenient access to various local attractions and transportation options during your stay at Hyatt Centric Fishermans Wharf San Francisco. We appreciate your positive feedback and hope to welcome you back in the future.
by A verified traveler
Posted 21 Apr 2024
Good location to fisherman’s wharf, friendly staff, and fantastic breakfast. Bit noisy during renovations but only through the day.
Comment from Hotel Management
21 Apr 2024 by Customer Service, Hotel Management
Kendal, it's delightful to know that the Hyatt Centric Fishermans Wharf San Francisco's strategic location, welcoming team members, and enjoyable breakfast enhanced your stay. We appreciate your understanding during the daytime work as we strive to improve our facilities. Awaiting your next visit!
by A verified traveler
Posted 19 Apr 2024
Good
Comment from Hotel Management
20 Apr 2024 by Customer Service, Hotel Management
Andrew, thank you for taking the time to share your positive feedback about your stay at the Hyatt Centric Fisherman's Wharf San Francisco. Your brief endorsement is valued and we truly hope to welcome you back in the near future.
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
20 Apr 2024 by Customer Service, Hotel Management
Thank you for sharing your thoughts with us, Courtney!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Hyatt Centric Fishermans Wharf San Francisco. Thank you and have a lovely day!
by A verified traveler
Posted 17 Apr 2024
The person who helped us was not very accommodating at all. Won’t stay here anymore!
Comment from Hotel Management
18 Apr 2024 by Customer Service, Hotel Management
Normaini, it is regrettable to learn about your recent experience where you did not feel appropriately accommodated. The well-being of our guests is important to us and our team members are expected to provide only the highest level of service. We appreciate this feedback as we continually work to improve our guest experiences. We hope to have another opportunity to regain your trust in the future.
by A verified traveler
Posted 16 Apr 2024
Valet was excellent
Comment from Hotel Management
17 Apr 2024 by Customer Service, Hotel Management
John, it's great to hear you had a pleasant experience with our valet service at Hyatt Centric Fisherman's Wharf San Francisco. Providing top-notch service is our priority, and we appreciate your feedback. We look forward to welcoming you back.
by A verified traveler
Posted 16 Apr 2024
The hotel was expensive and then they added $65 for parking and $10 tax on parking, plus city fees and all kinds of extras beyond what I had already paid for using Expedia. It is an old hotel, rooms were nice but bathrooms were very dated.Not worth the price!
Comment from Hotel Management
16 Apr 2024 by Customer Service, Hotel Management
Cathy, we appreciate you sharing your feedback. We regret that you found the additional expenses to be more than expected. It's fairly standard for city venues to charge for parking and local fees. Your feedback regarding the provision of the bathrooms is noted; we continuously strive to improve our facilities for greater guest satisfaction. We hope you will consider us for a future stay where we can provide a more memorable experience.
