Ratings based on 983 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Fabio Kruschewsky - Front Desk Manager, Hotel Management
Thank you very much for your feedback!
by A verified traveler
Posted 7 Apr 2024
Great place, excellent service & food. Everything was great; I just didn’t care for the homeless people hanging around the valet parking lot.
Comment from Hotel Management
10 Apr 2024 by Fabio Kruschewsky - Front Desk Manager, Hotel Management
Thank you very much for your help!
by A verified traveler
Posted 7 Apr 2024
My go to hotel when visiting San Francisco for work. On site parking, easy to get to local restaurants and business meetings in the city. The friendliness of the staff is what sets this hotel apart. Always on top of things and welcoming at all points. There is a resort fee like most hotels in San Francisco, but unlike other hotels where it is a charge for amenities you will probably not use, you can use it towards credit on food and drinks at the bar on site.
Comment from Hotel Management
7 Apr 2024 by Fabio Kruschewsky - Front Desk Manager, Hotel Management
Thank you very much for your feedback, David!
by A verified traveler
Posted 5 Apr 2024
My experience here was amazing. Although I kept missing breakfast, I was able to validate a free ride on the cable car and it was an amazing experience. The location is not bad I felt safe to walk around at night but still kept my guard up. It was also very easy to order Uber too and near a lot of trendy locations such as Chinatown, maestros steakhouse, and union square.
Comment from Hotel Management
7 Apr 2024 by Fabio Kruschewsky - Front Desk Manager, Hotel Management
Thank you very much for your feedback, Amanda!
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
24 Mar 2024 by Flor T, Hotel Management
Thank you for your 5 out of 5 review. We look forward to serving you again shortly.
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
4 Mar 2024 by Fabio Kruschewsky - Front Desk Manager, Hotel Management
Thank you for your feedback!
by A verified traveler from pasadena
Posted 15 Jan 2024
Comment from Hotel Management
17 Jan 2024 by Fabio Kruschewsky - Front Desk Manager, Hotel Management
We are happy you had a great stay!
by A verified traveler
Posted 6 Jan 2024
Comment from Hotel Management
17 Jan 2024 by Fabio Kruschewsky - Front Desk Manager, Hotel Management
We are happy you had a great stay!
by A verified traveler
Posted 17 Dec 2023
The location was within walking distance of Union Square and many bars, which was nice. It’s just such a sad and messy situation with the unhoused. The staff at the hotel was hit and miss: a couple were friendly and a few were pretty abrasive. We were given a $25 food and beverage credit but all it did was offset the “destination fee” they charged. The glass of champagne at check in was nice. Valet was $69! We parked next door for $50. The bed was comfortable. The main reason for the average review is the attitude of some of the staff. It was kind of funny how rude they were; like an SNL skit.
Comment from Hotel Management
20 Dec 2023 by Flor T, Hotel Management
I wanted to apologize for your stay being less than perfect. If your time permits, I was hoping you would provide more details on whom of our staff was rude to you and your guests and the context of the situation.
by A verified traveler
Posted 7 Dec 2023 on Orbitz
Comment from Hotel Management
17 Jan 2024 by Fabio Kruschewsky - Front Desk Manager, Hotel Management
We are happy you had a great stay!
