Ratings based on 2,688 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Mia
Posted 2 May 2024
The rooms are pretty old
by A verified traveler
Posted 1 May 2024
Nice ckean envelope
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 30 Apr 2024
Not a good experience. Hotel staff was arrogant and not well informed. Took half an hour to find my reservation. Room was very small and not very clean. Not worth the price.
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Wasim, it's regrettable to hear that your experience didn't quite match your expectations. Your comments regarding our team's service are surprising to hear as we pride ourselves in customer satisfaction. Note, the issue related to your reservation and interaction with our team is being addressed. Regarding your room size and cleanliness, we continually strive for hygiene and ensuring comfort in all our quarters. Your experience helps us improve, so we're grateful for your feedback and we hope for an opportunity to provide a better experience in the future.
by A verified traveler
Posted 29 Apr 2024
I had a great stay
Comment from Hotel Management
30 Apr 2024 by Customer Service, Hotel Management
Charlie, we're thrilled to hear you enjoyed your stay at the Hilton San Francisco Financial District. We continually strive to offer top-tier experiences for our guests and your feedback validates our efforts. We hope to welcome you back soon!
by A verified traveler
Posted 29 Apr 2024
Staff was lovely and the view from our room was amazing
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Francesca, we appreciate your kind words regarding our team members and the breathtaking view from your room at the Hilton San Francisco Financial District. Your satisfaction is our highest reward and we look forward to welcoming you again soon.
by A verified traveler
Posted 29 Apr 2024
Beautiful part of town , easy to get in and out of the city , great parking !
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Adam, your splendid comments are most welcome! We're thrilled that Hilton San Francisco Financial District's convenient location and efficient parking facilities lived up to your expectations. We look forward to hosting you again, hopefully in the not too distant future. Safe travels!
by A verified traveler
Posted 28 Apr 2024
We liked how close the hotel was to everything. The only thing I didn’t like was the check in clerk. He didn’t seem very friendly when we asked about an upgrade or bay view. I felt like he was not interested in upgrading us.
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Danyelle, it's wonderful to know you enjoyed the convenient location of Hilton San Francisco Financial District. We understand the importance of warm hospitality and are sad to hear that you did not perceive this at check-in. We are addressing your feedback about the interaction regarding a possible room upgrade. Your experiences help us improve and for that we are thankful. We're looking forward to the opportunity to welcome you back next time.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Bryce, it's wonderful to know you had a five-star experience at Hilton San Francisco Financial District. We are grateful for your high rating and look forward to the pleasure of welcoming you back on your next visit to San Francisco.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Daniel, it's great to see you had a fantastic experience at the Hilton San Francisco Financial District. The entire team appreciates your high rating on Expedia. We hope to welcome you back on your next visit to San Francisco. Safe travels!
