Ratings based on 968 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Oak Park
Posted 29 Apr 2024
This place is terrible. Disgusting. The room is depressing. The window was facing a bricks wall which made it very depressing to be in the room.
Hotel parking is $65 and the public parking which is 7 min walk, was $45. The keys to the room didn't work so we had to wait for someone to come with us and open the room door every time we arrived.
Garbage at the entrance of the hotel and everywhere. This place should cost not more then $30 per night. Also they over charge us $150 and I have to dispute and fight the get my money back. Very very bad experience.
by A verified traveler
Posted 29 Apr 2024
To be clear this Hampton Inn location is right in the SF Tenderloin District. It's not that you are literally dashing the tents, sleeping bags and sidewalk disasters. They do employ a Doorman but the hours are very limited. Forget it if you are on a early schedule. You will be acosted by a Street petson. Its definitely to the level of unsecure. Their e card elevator system is weak at best. Your just supposed to figure out where to tap your e card to some unmarked reader. Forget it if there is low to no lighting. You would never see the black card reader. After you tap your e card, on the reader, you have to select your floor destination in a timely fashion. Too slow, start over. After multiple times of this dog and pony show it gets old really fast. Having your e card recommissioned doesn't help. Same Ol' Same Ol'. But the worse part of this Hampton Inn. The unwillingness of the check in staff to pivot if their systems go down. We had a confirmed, paid for reservation that they were able to see, validate the room designation but not commission the e room keys as their system went down. We asked if Management would e key us in, but that was not something they were willling to do. Their solution; come back hours later and try again. They did keep our luggage and allowed in/ out rummaging into the luggage privelages.
by A verified traveler
Posted 20 Apr 2024
The staff was great
by A verified traveler
Posted 20 Apr 2024
The maintenance is not bad in terms of the location and price. There are homeless people at the back street but it is not something the hotel can do.
by A verified traveler
Posted 19 Apr 2024
The property is very clean. Not much for amenities, but it was very clean.
The neighborhood is very dirty and felt unsafe at times.
by A verified traveler
Posted 19 Apr 2024
some home less people around but not bad just be alert and safe but hotel is safe with security, breakfast service so good and people are nice.
by A verified traveler
Posted 16 Apr 2024
by A verified traveler
Posted 14 Apr 2024
Was good
by A verified traveler
Posted 14 Apr 2024
Good location, bad (individuals) shacked up on the streets/sidewalks!
by A verified traveler
Posted 14 Apr 2024
Near transportation
