Ratings based on 1,307 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Pillows made it impossible to have a restful night :(
Comment from Hotel Management
30 Apr 2024 by Ana, Hotel Management
Dear Edgar,We appreciate your insightful feedback. Thank you for choosing to stay with us while in San Francisco. We're sorry to hear you didn't fully enjoy your stay because the pillows weren't comfortable. We'd like to discuss this further with you; please contact us through our social or chat platforms. We hope to improve your experience the next time you visit!
by A verified traveler
Posted 28 Apr 2024
Loved the service and staff were very nice and friendly. Room was on the smaller size, needed more electric sockets in more convenient locations. Standard room design was a bit awkward and clunky, like toilet paper holders were in an awkward position the sink was too large and left little counter space for sundries and no bathroom fan. Food was very poor quality for the price. Tasted like frozen entrees microwaved and served lukewarm. We had soup, pizza and fish and chips. The drinks were great but food was a bit disappointing. The service definitely made up for these minor criticisms.
Comment from Hotel Management
29 Apr 2024 by Laura, Hotel Management
Dear Linda,Thank you for sharing your experience with us. Your feedback is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We appreciate your acknowledgment of our great staff and regret that we fell short of your expectations. We value your loyalty, and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back and provide a more positive stay next time.Best regards,
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Janet, Hotel Management
Dear Amber,We are excited to see the rating you gave on our Grand Hyatt San Francisco! It pleases us to know that you enjoyed every aspect of your stay, and all your expectations were met. We hope to have the pleasure of welcoming you back for another stay soon.Warm regards,
by A verified traveler
Posted 23 Apr 2024
The staff was amazing and the restaurant on the property is good too. It’s a very clean hotel and steps away from shopping and union square.
Comment from Hotel Management
23 Apr 2024 by Ana, Hotel Management
Dear Anna,We appreciate your feedback. Thank you for choosing to stay with us while in San Francisco. We're delighted to hear that our staff exceeded your expectations, and you enjoyed your dining experience and the cleanliness of our hotel. We hope to welcome you back soon!
by A verified traveler
Posted 19 Apr 2024
Liked the location! Near cable cars, streetcars, union square and a short distance to Chinatown and the Wharf. A little dated but had a fantastic staff!!
Comment from Hotel Management
19 Apr 2024 by Janet, Hotel Management
Dear Heidi,Thank you for providing a review on our Hyatt Regency New Orleans. We are delighted to hear you liked the location, nearby cable cars, Union Square, the Wharf and the short distance to Chinatown. We are extremely pleased to hear how fantastic the staff was. They will be happy to hear this too. We will share your feedback with our team regarding how the hotel was a little dated, so this can be taken into consideration for future hotel improvements. We hope to have the pleasure of you staying with us in the future.Warm regards,
by A verified traveler
Posted 10 Apr 2024
Comment from Hotel Management
11 Apr 2024 by Rebecca, Hotel Management
Hello Yayoi,Thank you for your feedback and recent stay at Grand Hyatt San Francisco. It was our pleasure to welcome you. We hope to see you again.Warm regards,Rebecca
by A verified traveler
Posted 8 Apr 2024
by A verified traveler
Posted 8 Apr 2024
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 2 Apr 2024
The room was typical for a large hotel chain, large and clean. The service however was terrible. My colleague and I were treated so disrespectfully on more than 3 occasions by different staff members. Hopefully they work on their customer service.
Comment from Hotel Management
3 Apr 2024 by Travis, Hotel Management
Hello Rebecca!Thank you for taking the time to provide your review of our hotel. We would like to apologize that you did not receive the customer service you would expect from Hyatt. Please reach out to us via one of our social or chat channels as we would like the opportunity to speak with you further about your stay. We look forward to hearing from you. Warm Regards, Travis
