Ratings based on 675 Verified Reviews
3.4 Room cleanliness
3.5 Service & staff
3.2 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Good
Comment from Hotel Management
30 Apr 2024 by Hotel Management , Hotel Management
Dear Celso, Thank you for your kind words about our property. We strive to provide exceptional service to all our guests, and it's rewarding to hear that our team's friendliness and attentiveness made a positive impression on you. Your satisfaction is our priority, and we appreciate your recognition of our efforts. We look forward to welcoming you back at Extended Stay America again in the future!Sincerely,Hotel Management
by A verified traveler
Posted 25 Apr 2024
Location
by A verified traveler
Posted 23 Apr 2024
I had a very nice stay at this place
by A verified traveler
Posted 22 Apr 2024
Though we did'nt cook I liked that it has mini kitchen.
Comment from Hotel Management
24 Apr 2024 by Hotel Management , Hotel Management
Dear Reyvonie, Thank you for your feedback on your stay at Extended Stay America! We're pleased to hear that you appreciated the convenience of having a mini kitchen in your room. At our hotel, we aim to provide amenities that enhance your comfort and convenience during your stay. We appreciate your recommendation and hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management
by A verified traveler
Posted 18 Apr 2024
The only good thing about this property was a front desk receptionist James. He was friendly, accommodating, and nice. However, the hotel is right by the freeway, we checked in our room and it was dirty with bedding from previous guests, dirty towels, and trash. Mr. James had arranged to get the room cleaned, but when we came to room late at night, and I pulled the bedcover, the sheets looked like someone slept on them. It was terrible. In the middle of the night the alarm would go off. And the other lady at reception is grumpy, did not even look at my husband when he was checking out, and only printed the receipt when he asked for it. Will never stay there again.
Comment from Hotel Management
20 Apr 2024 by Hotel Management, Hotel Management
Dear Asmik, Please accept our apologies for the experience you shared in your feedback. We are disappointed to learn about the service and cleanliness issues you had. We take pride in providing our guests a clean, fresh environment and outstanding hospitality; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management
by A verified traveler
Posted 12 Apr 2024
They charge me twice I booked from Expedia they took a card for security holding and it’s not refunded yet and they don’t pick up the call
Comment from Hotel Management
14 Apr 2024 by Hotel Management , Hotel Management
Dear Inderjeet, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to address this adequately.Sincerely,Hotel Management
by A verified traveler
Posted 11 Apr 2024
Hair strands in bedsheet, I wonder if they actually even wash the sheets and towels. And dirty spot & stain on towels. Done for extended stay
Comment from Hotel Management
12 Apr 2024 by Hotel Management, Hotel Management
Dear Sina, We sincerely apologize for not meeting your expectations during your visit. We regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. We will immediately address this with our housekeeping staff, and we appreciate you bringing this to our attention. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enjoyable experience you deserve and that we are known for.Sincerely,Hotel Management
by A verified traveler
Posted 11 Apr 2024
by A verified traveler
Posted 7 Apr 2024
Friendly staff
Comment from Hotel Management
7 Apr 2024 by Hotel Management, Hotel Management
Dear Michael, Thank you for the wonderful review, most especially the kind comments about our friendly and helpful staff. It is important to us for our guests to have a great experience, and we are delighted to know that we exceeded your expectations. We look forward to welcoming you back to Extended Stay America!Sincerely,Hotel Management
by A verified traveler from Chico
Posted 1 Apr 2024
