Ratings based on 1,497 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 May 2024
Dirty
by A verified traveler
Posted 30 Apr 2024
The airplanes were really loud
Comment from Hotel Management
30 Apr 2024 by GM, Hotel Management
Thank you for the feedback, Jason. Sometimes the flight paths can make for some noise and for that we are truly sorry. We know you have choices when traveling and we appreciate that you stayed with us. Hoping that if your travels bring you back to South San Francisco that you will give us another chance.
by A verified traveler
Posted 30 Apr 2024
Very comfortable
Comment from Hotel Management
30 Apr 2024 by GM, Hotel Management
We are so glad that you enjoyed your time with us. Thank you for the positive feedback. We appreciate it. We hope to see you again soon.
by A verified traveler
Posted 30 Apr 2024
Sinks plugging, tub plugging.
Comment from Hotel Management
30 Apr 2024 by GM, Hotel Management
Thank you for the feedback, Sailesh. We pride ourselves on our guest experience and it's clear by your feedback that we fell short and for that we are truly sorry. We know you have choices when traveling and we appreciate that you stayed with us. Hoping that if your travels bring you back to South San Francisco that you will give us another chance.
by A verified traveler
Posted 30 Apr 2024
Nice hotel! Very clean and quiet
Comment from Hotel Management
30 Apr 2024 by GM, Hotel Management
We are so glad that you enjoyed your time with us. Thank you for the positive feedback and kind words. We really do appreciate it. We hope to see you again soon.
by A verified traveler
Posted 28 Apr 2024
Friendly staff
Comment from Hotel Management
29 Apr 2024 by GM, Hotel Management
Thank you Marie! We couldn’t agree more. Our staff prides themselves on friendly and attentive customer service. Thank you for your feedback and we look forward to your next stay with us.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by GM, Hotel Management
Thank you for the great score and feedback. We will make the most of it and continue improving our services levels.
by A verified traveler from West Greenwich
Posted 27 Apr 2024
We only stayed a few hours between flights. Shuttle worked out well. Very nice hotel and convenient to airport
Comment from Hotel Management
27 Apr 2024 by GM, Hotel Management
Thank you so much for the great score! We are delighted to hear you enjoyed your stay at our property.Doubletree Hotel Team
by A verified traveler from Emerson
Posted 27 Apr 2024
Nice and quiet
Comment from Hotel Management
28 Apr 2024 by GM, Hotel Management
Thank you Robert for the feedback and score. We hope to see you again soon.
by A verified traveler
Posted 27 Apr 2024
No boiler to boil hot water.
Hair dryer not functioning well.
Comment from Hotel Management
27 Apr 2024 by GM, Hotel Management
Hello Andy, I am so sorry to read that your stay didn't meet your expectations. While it is true, our rooms do not have boilers to heat water, we do offer the coffee machine to heat water for up to 2 cups. We also have hot water available at our restaurant. If you have a thermos, we are always willing to dispense hot water from our coffee makers in the kitchen.We thank you for your feedback.
