Ratings based on 971 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Clean, nice and affordable. Except for the bottled water; $6 for a bottle of water???😝
Comment from Hotel Management
29 Apr 2024 by Su Hlaing , Hotel Management
Glad you had a great stay with us. Thank you for your feedback as well.
by A verified traveler
Posted 27 Apr 2024
My family felt safe. A lot of parking spaces. Nice view of the lake
Comment from Hotel Management
29 Apr 2024 by Su Hlaing , Hotel Management
Glad you had a great stay with us. Thank you for your feedback as well.
by A verified traveler
Posted 26 Apr 2024
Friendly staff.
by A verified traveler
Posted 22 Apr 2024
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Comment from Hotel Management
29 Apr 2024 by Su Hlaing , Hotel Management
Glad you had a great stay with us. Thank you for your feedback as well.
by A verified traveler
Posted 21 Apr 2024
The property looked very nice from the outside and the lobby but the rooms were TERRIBLE. First, the description was misleading, you do not have a clear view of the bay AT ALL the room is at an angle and you have a view of the hotel across the street. In addition the desk seat was literally falling apart it was ripped to shreds and aged. Lastly, the floor looked like it had not been shampooed in years. For as much money as I spent I was disappointed with the room.
Comment from Hotel Management
29 Apr 2024 by Su Hlaing , Hotel Management
I do apologize for the inconvenience. Your feedback is important to us and definitely conveyed to the team.
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Su Hlaing , Hotel Management
Hope you had a great stay with us. Thank you for your feedback as well.
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Su Hlaing , Hotel Management
Glad you had a great stay with us. Thank you for your feedback as well.
by A verified traveler
Posted 8 Apr 2024
DoubleTree is a recognized brand. The pictures looked good, but the property is old and could use numerous updates with carpets, bed mattresses, bathrooms, room furniture, etc. Location is not convenient but safe and quiet. I would not choose this hotel in the future.
Comment from Hotel Management
29 Apr 2024 by Su Hlaing , Hotel Management
First of all , on behalf of the team, I do apologize for the inconvenience. Your feedback is important to us and definitely helps us to improve. Thank you!
by A verified traveler
Posted 8 Apr 2024
The King Bed was lower on one side. The walls are paper thin. Pool is good and heated. Overpriced breakfast buffet for what's being offered. It has a market with snacks, sandwiches, instant soups and drinks. Customer service could be better. Good sized suite with sofabed.
Comment from Hotel Management
29 Apr 2024 by Su Hlaing , Hotel Management
Your feedback is important to us and helps us improve. Definitely your feedback addressed to the team and provided the great customer service to our valued customers. Thank you! Hope you give us a chance to stay with us again.
by A verified traveler
Posted 7 Apr 2024
I like it easy parking but they gave us a room for seniors. No bathtub just shower with low bed. It’s a worn out bed you sunk in. Not enough towels no bathroom rug.
Comment from Hotel Management
29 Apr 2024 by Su Hlaing , Hotel Management
I do apologize the inconvience of your stay. Your feedback is very important to us . Definitely our team addressed your concerns and feeback. Hope you give us a chance to stay with you again so this time we provide better service that you addressed.
