Ratings based on 627 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
3.9 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Lots of transients a bit scary
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Kulwinder, thank you for sharing your experience at the Courtyard by Marriott San Francisco Union Square. The safety and comfort of guests are top priorities, and we're glad that overall, you still had an enjoyable stay. We're looking forward to welcoming you back.
by A verified traveler
Posted 19 May 2024
Be prepared for a $83 valet per day! Tiny bathroom, terrible shower!
Comment from Hotel Management
19 May 2024 by Customer Service, Hotel Management
Pranay, thank you for sharing your feedback. The concern regarding the valet fee is noted, and we strive to ensure that this information is clear during the booking process. We also acknowledge your concerns about the bathroom and shower. Your insights will be reviewed to help us improve.
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
18 May 2024 by Customer Service, Hotel Management
Thank you for taking the time to share your review with us, Tania!It's great to see we provided you with such an enjoyable experience. We're hoping we'll be seeing you again during your next visit to Courtyard by Marriott San Francisco Union Square. Thank you and have a wonderful day!
by A verified traveler
Posted 9 May 2024
Reasonable hotel for the price. Older building that is clean but without the charm of old classic hotels. Staff service was good. The area around the hotel needs to be cleaned up as there are many homeless folks walking around.
Comment from Hotel Management
10 May 2024 by Customer Service, Hotel Management
Jeffrey, thank you for your assessment. We're glad you found our prices fair and appreciated the cleanliness of our facilities, along with the good service provided by our team members. We understand your concerns about the surroundings and will certainly pass your feedback along for consideration. We hope your overall visit to the city was enjoyable and we look forward to the opportunity of serving you again.
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Celia, thank you for choosing Courtyard by Marriott San Francisco Union Square and for your rating on Expedia. We're pleased to know that your stay with us met your expectations, and we look forward to welcoming you back in the future.
by A verified traveler
Posted 16 Apr 2024
Nice room and staff
Comment from Hotel Management
15 May 2024 by Customer Service, Hotel Management
Vershell, it's delightful you enjoyed your spacious room at Courtyard by Marriott San Francisco Union Square, and our dedicated team members added to your glowing experience. We can't wait to have you stay with us again.
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
14 Apr 2024 by Customer Service, Hotel Management
Thank you for taking the time to submit this feedback, Varun.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.
by A verified traveler
Posted 28 Mar 2024
I really enjoyed my time and I hope that I can stay at a Marriot again in the near future.
Comment from Hotel Management
30 Mar 2024 by Customer Service, Hotel Management
Matthew, it's wonderful to hear about your enjoyable experience at the Courtyard by Marriott San Francisco Union Square. We're thrilled to know we made your stay special and we hope to see you again in the future for another superb visit.
by A verified traveler
Posted 27 Mar 2024
Comment from Hotel Management
30 Mar 2024 by Customer Service, Hotel Management
Isabella, thank you for choosing Courtyard by Marriott San Francisco Union Square and leaving such a wonderful rating. We value your support and hope to welcome you back on your next visit to San Francisco.
by A verified traveler
Posted 12 Mar 2024
Large homeless population in this district
Comment from Hotel Management
13 Mar 2024 by Customer Service, Hotel Management
Nicole, thank you for your feedback. While the location of the Courtyard by Marriott San Francisco Union Square is in a vibrant and lively part of the city, we understand that the urban environment can be a concern for some guests. Your comfort and satisfaction are important to us and we appreciate your understanding.
