Ratings based on 977 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Staff and breakfast were excellent. Great location to walk to activities.
Noisy by elevator
Comment from Hotel Management
29 Apr 2024 by GM, Hotel Management
Dear John,Thank you for staying with us.We appreciate your positive review.Come back and see us again soon.Best Regards,David CotlaGeneral ManagerComfort Inn by the Bay
by A verified traveler
Posted 24 Apr 2024
One elevator was broken so it took very long time to wait for the only elevator functioning
Comment from Hotel Management
24 Apr 2024 by GM, Hotel Management
Dear Emerson,Thank you for staying with us.Rest assured one of our elevators was down for a full renovation for our future guests' lodging experience.Warmest Regards,David Cotla General ManagerComfort Inn by the Bay
by A verified traveler
Posted 22 Apr 2024
Location was good proximity to downtown - walking, transit.
Only one elevator in working order.
Able to hear street traffic, noise and guests conversation
Staff helpful and courteous to guests. Helpful with directions to area attractions, dinner ideas
Comment from Hotel Management
22 Apr 2024 by GM, Hotel Management
Dear Wendy,Thank you for staying with us.We appreciate all your kind words.We apologize that our elevator was down for a full renovation for our future guest experience.Come back and visit us again soon.Kindest Regards,David CotlaGeneral ManagerComfort Inn by the Bay
by A verified traveler
Posted 15 Apr 2024
The staff was great! Location was perfect. The view from the room was beautiful. The breakfast was included..it was alright. They had a few different options. The seating was nice. You get to people watch out the window while you eat/have coffee chillin. The ONLY problem was the elevator..they have two but one is broken and the one left is sooo slow. When we were checking out with all our luggage it took 10 minutes to get to us. Lol.
I think it's in the process of being fixed.
We would stay here again for sure 😊
Comment from Hotel Management
16 Apr 2024 by GM, Hotel Management
Dear Kelly,Thank you for staying with us.We truly appreciate your wonderful review.We apologize that one of our elevators is under a full modernization for our future guest experience.We look forward to seeing you again soon.Warmest Regards,David CotlaGeneral Manager Comfort Inn by the Bay
by A verified traveler
Posted 14 Apr 2024
One of The elevators was broken they only have 2 for a 12 floor hotel. That was a delay going and coming back to the room.
Breakfast was Good
Comment from Hotel Management
15 Apr 2024 by Comfort Inn, Hotel Management
Hello, so sorry for the inconvenience with the elevator, it is being worked on right now with one of them, we appreciate your patience and understanding, thank you.
by A verified traveler
Posted 9 Apr 2024
This place is decent for the SF price. Walkable to Ghirardelli and the Wharf. Free breakfast before hitting the road was appreciated!
Comment from Hotel Management
10 Apr 2024 by Comfort Inn, Hotel Management
Thank you
by A verified traveler
Posted 9 Apr 2024
Overall I really liked it but the parking structure SUCKS especially for $30.00 a night
Comment from Hotel Management
9 Apr 2024 by Comfort Inn, Hotel Management
Sorry it is a premium for parking here in this city, thank you again for your stay
by A verified traveler from Medford
Posted 4 Apr 2024
Loved the location and convenience of this hotel; and that they had a great breakfast daily with free coffee available thru day. I parked our car there for 2 days and left it there feeling it was safe and we walked everywhere or Uber/lifted to most places. I was so scared of driving the steep streets but this is relatively flat off Lombard street right before the inclines!!
Staff was small but helpful and kind!
Rooms are paper thin walls which was prob the most annoying part… my kids and I would be in bed by 10pm after a long day and we could here the family next to us like they were in our room.
The hotel is old but was renovated and felt comfortable and safe… but most of the hotels in the area are old… so I would recommend this to any traveler looking to be in the area - so many great restaurants to walk to and beautiful residential properties!
Comment from Hotel Management
5 Apr 2024 by GM, Hotel Management
Dear Neelam,Thank you for staying with us.We truly appreciate your wonderful review.We would hope to see you and your family again soon.Kindest Regards,David CotlaGeneral ManagerComfort Inn by the Bay
by A verified traveler
Posted 2 Apr 2024
Stay away! You can find better places to stay in San Francisco, especially for the price.
When I arrived the first thing I noticed were stains on my sheets (see photo, looked like bubblegum and body fluids). I called the front desk and they said to come down and pick up sheets and make the bed myself. Wow.
I paid for a room with a "City View," please see photo, haha.
The hotel and rooms are dated, musty and overall worn out. See photo.
One of the elevators is out of order so every time you need to use it can take up to 15 minutes because it is full and you wait for another, and another. I was on the 11th floor and took the stairs. I know this kind of thing happens, but it had been broken for over a week (see past reviews) and I saw no attempt to fix. Huge inconvenience and possibly safety issue (?). See photo and notice bags of trash that were constantly in the hallways.
Hot water was gone in the mornings.
TV didn't work, see photo.
Parking in a crap lot is $30 a night.
I met a woman with roaches in a cup heading to the front desk.
The breakfast was bad. Scrambled eggs in pools of water. Muffins with blueberries hard as pebbles. Just horrible.
The two women at the front desk were nice but overwhelmed. I felt bad for them. I asked to speak to the GM multiple times but he was not available (I think his name is David).
I really wanted to like this place, it is near family and conveniently located in SF, but I'll never go back.
Comment from Hotel Management
9 Apr 2024 by Comfort Inn, Hotel Management
Hello, sorry about that, but we are working on stuff, we normally do not have any roaches here, thank you.
by A verified traveler
Posted 1 Apr 2024
Friendly staff and decent place to stay for reasonable price. Parking garage is really tight for full sized vehicles. We rented a Jeep Grand Cherokee and I wouldn’t want to try to park anything bigger. Views of the bay and Golden Gate Bridge were amazing however.
Comment from Hotel Management
1 Apr 2024 by GM, Hotel Management
Dear Daniel,Thank you for staying with us.We appreciate all your kind words.Come back and see us again soon.Warmest Regards,David CotlaGeneral ManagerComfort Inn by the Bay
