Ratings based on 995 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Puedes hacer todo caminando por qué está en el centro de la ciudad
by A verified traveler from Glasgow
Posted 27 Apr 2024
Excellent hotel, great location and the rooms were huge. Staff were friendly, although I showed up early for check in, they had a room available, but wanted to charge me $50 for the privilege. Otherwise amazing, will happily stay here again.
by A verified traveler
Posted 20 Apr 2024
You might doubt the location of this hotel if you enter from Cyri St, because the Tenderloin neighborhood is on that said. But, if you enter from the other side (Powell St), it is different because that is where the cable cur turn around. Very convenient if you are trying to hop on the cable cars. Near by many stores for any shopping needs. Only downside of this hotel is the Valet parking service, they said they need 15mins, but expect to spend 30-45 mins. The texting feature never worked, you have to walk down to the receptionist to let them know you texted. Don’t do Valet dor the price they are charging, service is not good.
Comment from Hotel Management
21 Apr 2024 by William, Hotel Management
Thank you for sharing your feedback with us. We truly appreciate your insights and apologize for any inconvenience you experienced with our valet parking service. We're delighted to hear that you found our location convenient, especially for accessing the cable cars and nearby shopping. We hope to have the opportunity to welcome you back and provide a more seamless experience in the future. Thank you for choosing to stay with us.Best,William Murphy Front Desk supervisor Axiom Hotel
by A verified traveler
Posted 10 Apr 2024
Beautiful friendliest staffs in the square
Comment from Hotel Management
10 Apr 2024 by Front Desk Supervisor, Hotel Management
Good afternoon Sedrick!Thank you so much for choosing to stay at Axiom Hotel, and thank you for taking the time to provide positive feedback about your stay with us! I'm pleased to know that our staff has made your stay memorable and I am happy to see you found the hotel and our location to your liking. Our team is so appreciative in seeing you had an enjoyable visit on the property! We look forward to having you again in the future.Best,William MurphyFront office Supervisor
by A verified traveler from Torrance
Posted 5 Apr 2024
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Comment from Hotel Management
5 Apr 2024 by Bryan Pourtabib, Director of Front Office, Hotel Management
Thank you for taking the time in providing your honest feedback about your visit, Yingka! We're happy to see you had an overall positive experience with us, and we very much hope to have the opportunity to host you again sometime soon!
by A verified traveler
Posted 3 Apr 2024
Cable cars takes you climb halfway up to the moon and you can’t help but give up your heart
Comment from Hotel Management
3 Apr 2024 by Bryan Pourtabib, Director of Front Office, Hotel Management
Thank you for taking the time in providing your honest feedback about your visit, Sedrick, and we're thrilled to see you had an enjoyable experience at our property! It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime soon!
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
23 Apr 2024 by Bryan Pourtabib, Director of Front Office, Hotel Management
Thank you for taking the time in providing your positive marks about your time with us, and we're thrilled to see your positive metrics about your visit! Hopefully, we'll have the opportunity to host you again sometime soon, Lisa!
by A verified traveler
Posted 18 Mar 2024
Axiom Hotel is conveniently located just steps from the Powell St Muni/BART station and two blocks from Union Square. This boutique hotel was built in 1908 and underwent a major renovation in the past ten years. The rooms are clean and comfortable and feature nice amenities. The staff is friendly and professional.
Dining options are abundant nearby as are shopping opportunities. We highly recommend this property.
Comment from Hotel Management
20 Mar 2024 by Bryan Pourtabib, Director of Front Office, Hotel Management
Thank you for taking the time in providing your honest feedback about your time with us, Kery! It's truly great to see your overall positive comments and marks about your visit, and we're so happy to hear that you found our team, location, and accommodations to your liking! It was our pleasure having the opportunity to host you, and we very much hope to have the opportunity to host you again sometime soon!
by A verified traveler from Wilmington
Posted 17 Mar 2024
This was a great place to stay right outside was the cable car easy access around the city in the streetcars
Comment from Hotel Management
17 Mar 2024 by Bryan Pourtabib, Director of Front Office, Hotel Management
We're thrilled to see your high marks and praise about your visit to the property, Patrick! It's great to hear you were happy with our location and property, and we very much hope to have the opportunity to host you again sometime soon!
by A verified traveler
Posted 1 Mar 2024
Great central location and steps away from BART/Muni/Cable Carts/BUS. Hotel is also updated, interesting mix of modern and old-style building. And it is centrally located to all the tourist sights in SF.
However opportunity is 1) house keeping details - trash not taken out and piece of trash on the floor 2) Not all room's heat/air is working - a lot of maintenance going on in the hotel 3) walked into the hotel and a person from street was walking through the lobby without getting stopped 4) interesting smells through out different part of the building and elevator.
Comment from Hotel Management
4 Mar 2024 by Bryan Pourtabib, Director of Front Office, Hotel Management
Thank you for taking the time in providing your honest feedback about your time with us, Shih-Chieh. I am happy to see you found our central location to your liking and that you felt the hotel was updated nicely! That being said, I am of course disappointed in seeing the comments you've provided about certain aspects of your time with us, but I very much appreciate the honesty in your sentiments. We'll be sure your comments are utilized in a beneficial manner and as a means for improvement in the future; also, please know had our team been made aware of your sentiments while you were here with us, we would have made every effort possible to make things right in any way we could have. Thank you again for choosing to stay with us, and hopefully we'll have the opportunity to host you again sometime soon!
