Ratings based on 995 Verified Reviews
4.0 Room cleanliness
3.7 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Overall we had a great stay at Alexis Park Inn. The area has a lot around it, even if it feels a little rough (usual SF homeless and noise). The room was clean and had all amenities listed. Staff were all attentive and seem to care about the property. There is limited parking, but it felt safe and well-managed. Perfect little breakfast cafe (grab and go - not a sit down) place across the street! They also had lunch sandwiches and Bahn mi, etc. Was very convenient for ride share to pick up and drop-off. Would stay here again.
by A verified traveler
Posted 25 Apr 2024
All bad
Comment from Hotel Management
30 Apr 2024 by Management, Hotel Management
I am sorry about your and stay at our hotel and we will do better next time.If you would be kind enough to be specific on the issues at the hotel, I would really appreciate it.Thanks
by A verified traveler
Posted 22 Apr 2024
There was no shampoo or conditioner in the room although the room itself was very clean. There was a soap for body washing which makes it better than a Motel 6.
Comment from Hotel Management
30 Apr 2024 by Management, Hotel Management
Dear guest,I hope you are having a great day .I have read your complaint and hope that we can make your next visit to SF as wonderful as you can imagine.
by A verified traveler
Posted 1 Apr 2024
Sketchy area
Comment from Hotel Management
30 Apr 2024 by Management, Hotel Management
Dear guest, I am sorry for your experience and hope that we can make your visit to SF again a more positive one. The area looks questionable, but we have never had a customer ever be hurt in any way shape or form..It is sad that, what it take hard working citizens such as you and I hundreds of years to establish can be destroyed in just a few.
by A verified traveler
Posted 26 Mar 2024
DON'T STAY HERE!!!!. The area is over run with homeless, and the area is sketch as hell. Crime is high in SF, and this looks to be in one of the worst areas. It is not worth the risk.
Comment from Hotel Management
30 Apr 2024 by Management, Hotel Management
Dear guest,As a native myself I deeply apologize for the mistake of others.
by A verified traveler
Posted 19 Feb 2024
Comment from Hotel Management
30 Apr 2024 by Management, Hotel Management
Dar guest,I am sorry and we will try to do much better next time.
by A verified traveler
Posted 18 Feb 2024
Comment from Hotel Management
3 Mar 2024 by Management, Hotel Management
I am truly sorry about your experience, we will try our best next time.
by A verified traveler
Posted 17 Feb 2024
Don’t take Apple Pay ugh
Comment from Hotel Management
3 Mar 2024 by Management, Hotel Management
Dear guest I am not sure, but it seems as if you presented an Apple card for a deposit or payment with a picture of such and you were turned away. I guess.
by A verified traveler
Posted 5 Feb 2024
Awful awful staff.
Comment from Hotel Management
8 Feb 2024 by Management, Hotel Management
Dear guest,I am truly sorry for what happened with you, so that I can look into the matter if you would please provide more information.
by A verified traveler
Good price
Posted 31 Jan 2024 on HotelsThey have free parking. The room was clean enough.The water pressure was reasonable. No shampoo, No hair conditioner.
Comment from Hotel Management
15 Feb 2024 by Management, Hotel Management
Thank you and we will try to do much better next time.
