Ratings based on 120 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Customer Service Team, Hotel Management
Hello Emily,It seems to us that you encountered some challenges during your stay. We value our client's feedback and make sure that we take action to it. Rest assured the management and staff are working hard to make everyone's stay comfortable and safe. Thank you.
by A verified traveler
Posted 28 Mar 2024
Nice place, communcal showers and bathrooms which was okay, they were kept clean.
Comment from Hotel Management
26 Apr 2024 by Customer Service Team, Hotel Management
Hi Jack,Thank you for giving a 4star review on our property. We hope you enjoyed your stay with us. We are looking forward to hosting you again and get a 5 star review on your next stay.
by A verified traveler
Posted 12 Jan 2024 on Hotels
I stayed for 9 nights and it was amazing. Close to the subway station and bus stops, wonderful service, very clean. It was great for the price.
by A verified traveler from hayward
Posted 15 Dec 2023
Nicely renovated place with clean shower bathrooms and bed-rooms, toilets can be cleaner.
by A verified traveler
Posted 5 Dec 2023
Such a cool, weird, cozy hotel. We never saw any staff members, but someone picked up the phone immediately when I had a question about parking. The facility was quiet, and the beds were very comfortable. I would definitely stay again.
by A verified traveler
Posted 13 Nov 2023
by A verified traveler
Posted 2 Oct 2023
by A verified traveler
Posted 29 Aug 2023
The staff member is extremely rude. When I was asking for clarifications on the checkout policy, the staff member literally told me to "just get the f out" because I was asking questions. Do not live here. You will NOT have a good experience.
Comment from Hotel Management
30 Aug 2023 by Wes, Hotel Management
You booked a 3 day reservation, after the first night you called to state that you were checking out early. I said ok thank you for letting me know.Then you called back immediately after to ask about a refund. I explained that you had booked a non refundable reservation through expedia and to cancel you would need to contact them.Then after 2 phone calls from expedia you called again to ask about the check out process....5 phone calls in 10 minutes is very frustrating because you did not want to stay here anyway.I had to hang up with another guest just to answer phone calls from you and/or expedia about your reservation. So you did not have a good experience well me neither.Thank you for taking the time to leave a review.Best Regards, Wesley BManager
by A verified traveler
Posted 14 Aug 2023
Location is so central, it's awesome. Everything is right outside the door. The place is super clean - the staff is on top of it. The only thing i suggest is that the rooms need furniture - a chest of drawers makes a weeklong stay so much easier. I'm OCD, and my stuff was all over the place - made me anxious! haha
by A verified traveler
Posted 18 Jul 2023
The property was kept clean and well stocked. The shared showers and bathrooms were cleaned very regularly. The beds were comfortable and had lots of pillows. The key system to the building and room was electronic with smart locks, so very convenient. The room was rather warm at night but a borrowed fan helped. There were a couple times where the other guests left behind a bit of a mess in between housekeeping visits or were inconsiderate but that is nothing against the property or staff.
What I didn't like was the street the property was on and the immediate area. There were quite a few homeless individuals in front of the front door and nearby periodically. The sidewalk out front is basically a flea market on the weekends for a block and a half in either direction, where you literally have to step over and around people and their stuff spread out all over the ground. It smelled and was dirty, with trash all over the street and sidewalk, and we felt uncomfortable walking to and from the property.
