Ratings based on 1,960 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
A old and beautiful hotel, love all the original details however, bathrooms need upgrades.
by A verified traveler from Villa Rica
Posted 29 Apr 2024
Loved the history about the hotel. Nothing we didn't like.
Comment from Hotel Management
29 Apr 2024 by Guest Services., Hotel Management
Hi Vicki, Thank you for your feedback! We're thrilled to hear that you had a great stay at Horton Grand Hotel and that you would rate your experience as 5 out of 5. Providing excellent service and accommodations for our guests is our top priority, and we're delighted that we met your expectations. We look forward to welcoming you back for another wonderful stay!
by A verified traveler
Posted 29 Apr 2024
Nice stay for cheap price. If you like boutique style rooms. Great views on the top floor level.
Comment from Hotel Management
29 Apr 2024 by Guest Services., Hotel Management
What a good deal on a hotel with a boutique style and enjoyed great views from the top floor. Getting a nice stay for a reasonable price is always a win! Rooms with unique designs and picturesque views can really enhance the overall experience. Thank you for your review Destiny.
by A verified traveler
Posted 29 Apr 2024
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Comment from Hotel Management
29 Apr 2024 by Guest Services., Hotel Management
Hi Lois, Thank you for rating your experience at Horton Grand Hotel with a perfect score of 5 out of 5! We're thrilled to hear that you had an excellent stay with us. We look forward to welcoming you back to Horton Grand Hotel in the future
by A verified traveler
Posted 28 Apr 2024
Beautiful hotel with walking distance to Gas Lamp restaurants and Petco Park to attend the Padres game. No shampoo in the shampoo dispenser. Pillows were hard and uncomfortable. We had to pay $86 for Destination fee and taxes, and $59 for parking so be sure to add that into cost of stay. Nostalgic and very clean.
Comment from Hotel Management
30 Apr 2024 by Guest Services., Hotel Management
Thank you Caroline for taking the time to give us feedback about your recent stay with us . It sounds like the hotel had a lot of positive aspects, such as its beautiful ambiance, cleanliness, and convenient location near Gaslamp restaurants and Petco Park for the Padres game. However, it's unfortunate that there were some drawbacks like the lack of shampoo in the dispenser and uncomfortable pillows. And for the inconvenience, we waived the destination fee with you at checkout. Have an awesome day. See you next time.
by A verified traveler
Posted 28 Apr 2024
Unfortunately, we had a room that overlooked 4th Ave. It was loud all night
Comment from Hotel Management
29 Apr 2024 by Guest Services., Hotel Management
Thank you Amy for taking the time to make a review on your recent stay with us. I'm sorry to hear that your room overlooked a noisy street, affecting your ability to rest well. It can be really frustrating when external noise disrupts your sleep and overall enjoyment of the stay. When booking your next visit, you might want to request a room away from busy streets to ensure a quieter environment. Many hotels are willing to accommodate such requests when possible. If you need any assistance or advice for your future stay, just let me know!
by A verified traveler
Posted 28 Apr 2024
BL/UF: Great for the price and location, but don’t expect resort amenities.
The building is a gorgeous classic hotel with a beautiful interior courtyard. The rooms are tastefully updated and decently spacious. Just don’t expect miracles from the shower.
The “Salt and Whiskey” restaurant had good food, but the highlight was the beverages. For breakfast, though, I’d recommend a walk to 4th and J Street for Achilles.
The neighborhood is a good distance away from the highways and walkable to East Village, Petco Park, and the convention center.
Comment from Hotel Management
30 Apr 2024 by Guest Services., Hotel Management
Thank you Michael,It sounds like you had a generally positive experience with the hotel, especially considering its price and location. The classic building and interior courtyard add to its charm, and the tastefully updated rooms provided decent space for your stay. While the shower may not have been exceptional, it's good to hear that the overall experience met your expectations.It's great that you enjoyed the food and beverages at the "Salt and Whiskey" restaurant, but thanks for the tip about Achilles for breakfast. Exploring the neighborhood and finding local gems like this can really enhance the overall experience of your stay.The fact that the hotel is within walking distance to East Village, Petco Park, and the convention center adds even more value to its location. Being away from the highways also likely contributed to a quieter atmosphere, which can be a plus for many travelers.Overall, it sounds like you found a good balance of value, convenience, and comfort during your stay.
by A verified traveler
Posted 26 Apr 2024
Nothing special about this hotel other than its location. No room safe, our room was in a separate building which could be accessed from the street. Our door had obviously been broken into, or at least attempted, and had not been fixed well. Did not feel especially safe, unfortunately. The location can not be beat, though, especially for attending a ball game at Petco.
Comment from Hotel Management
30 Apr 2024 by Guest Services., Hotel Management
Thank you Heather for your feed back, We apologize for the experience that you encountered in your stay. You stayed in our new renovated suites, which is located in our different building. which cannot be accessed from the street. It sounds like the hotel's location was definitely a standout feature, particularly for attending events at Petco Park. However, it's concerning that the safety and security of the accommodation didn't meet your expectations.
by A verified traveler
Posted 25 Apr 2024
Very noisy room after I asked for a quiet room. It smells in my room with old building smell. Staff not friendly when we I ask for complimentary water.
Comment from Hotel Management
1 May 2024 by Zoraida Diano - Front Office Manager, Hotel Management
Hi Catherine,I'm sorry to hear about your experience. It sounds like the noise and the smell in the room were quite bothersome, especially after requesting a quiet room. Additionally, it's disappointing that the staff wasn't as friendly as expected when you asked for complimentary water. Providing feedback directly to the hotel management could help address these issues and ensure a better experience for future guests.We hope that you will consider giving us another opportunity to exceed your expectations on a future visit to our hotel.
by A verified traveler
Posted 25 Apr 2024
We were welcomed by friendly, polite staff who answered our questions. Check in was fast, as well as check out. We received complementary drinks which was nice. The hotel is beautiful and clean. Unfortunately I didn’t get to enjoy too much since we were there for an event. I would definitely book it again if I go back to San Diego. The only minor issue I encountered was the hot water, as it took a while for it to run warm. And unless you are paying valet parking you need to park elsewhere, down the street.
Comment from Hotel Management
25 Apr 2024 by Guest Services., Hotel Management
Sounds like you had a generally positive experience at the hotel! Friendly staff, quick check-in/out, complimentary drinks, and a beautiful, clean environment are all great things to encounter during a stay. It's a shame you didn't have much time to fully enjoy the amenities due to the event you were attending, but it's wonderful to hear you'd consider booking here again if you return to San Diego.The issue with the hot water and parking are minor inconveniences, but it's still valuable feedback for the hotel to address. It's helpful to know that the hot water took a while to run warm and that parking options were limited unless opting for valet service. Overall, it sounds like you had a positive impression of the hotel despite these small issues.
