Ratings based on 591 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Felt Weird smell when we enter the room.
Comment from Hotel Management
29 May 2024 by Manager, Hotel Management
Hello Prabhakaran,We appreciate your feedback and apologize for any inconvenience caused during your stay. We encourage guests to reach out directly to share their concerns to ensure a pleasant experience in the future.
by A verified traveler
Posted 24 May 2024
Staff were excellent, included breakfast was disappointing.
Comment from Hotel Management
25 May 2024 by Manager, Hotel Management
Hello Mark,We appreciate your kind words about our staff and will share your feedback regarding breakfast with our team for review and improvement. Thank you for staying with us and we hope to welcome you back for a better experience in the future.
by A verified traveler
Posted 29 Mar 2024
Close to Naval Base.
Friendly staff.
Had an insect issue but was switched to a different room immediately.
Comment from Hotel Management
31 Mar 2024 by Manager, Hotel Management
Hello Penny,Thank you for sharing your feedback with us. We are delighted to hear that you found our staff friendly and enjoyed our proximity to the Naval Base. Rest assured, we take all guest comments seriously and have taken note of your experience in order to continually improve our services.
by A verified traveler
Posted 24 Mar 2024
The property is in good condition. Clean the room. It is a little noisy due to its proximity to the freeway.
Comment from Hotel Management
24 Mar 2024 by Manager, Hotel Management
Hello Juan,We appreciate your feedback on the cleanliness of the property. While we strive to maintain high standards, we'll address the noise factor as well. Your comments will help us evaluate and enhance the guest experience.
by A verified traveler
Posted 1 Jan 2024
Comment from Hotel Management
8 Jan 2024 by Manager, Hotel Management
Hello Leticia,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We strive to provide exceptional service and a comfortable stay for all our guests. If you have any further feedback or if there is anything else we can assist you with, please feel free to reach out to us. We hope to welcome you back in the future for another enjoyable stay.
by A verified traveler
Posted 25 Dec 2023 on Hotels
Comment from Hotel Management
28 Dec 2023 by Manager, Hotel Management
Hello Leonardo,We are delighted to hear that you had a wonderful experience during your stay at our hotel! Your satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. Please don't hesitate to reach out to us if there is anything else we can assist you with. We look forward to welcoming you back in the future!
by A verified traveler
Posted 10 Dec 2023
Comment from Hotel Management
2 Mar 2024 by Manager, Hotel Management
Hello Shannon,We're delighted to hear you had a wonderful stay with us! We look forward to welcoming you back soon for another exceptional experience.
by A verified traveler
Posted 12 Nov 2023 on Hotels
Clean, comfy and spacious room, front desk wad great. Breakfast was ok.
Comment from Hotel Management
14 Nov 2023 by Manager, Hotel Management
Hello Leo,Thank you for sharing your positive experience with us! We're delighted to hear that you found your room clean, comfy, and spacious. Our front desk team takes pride in providing excellent service. We appreciate your feedback on breakfast and will take it into consideration for future improvements. We hope to welcome you back for another enjoyable stay.
by A verified traveler
Posted 11 Nov 2023 on Hotels
The hotel was hard to locate, and the reception was asking weird questions about why I'm staying in the hotel.
Comment from Hotel Management
14 Nov 2023 by Manager, Hotel Management
Dear Guest, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. Our team strives to ensure a seamless check-in process, and we appreciate your patience. We have taken note of your comments and will use them to improve our services. We hope to have the opportunity to welcome you back in the future.
by A verified traveler from Phoenix
Posted 24 Oct 2023
Must odor upon entry to room,
Slow running sink drain and mildew odor.
unstocked fitness room. no towels.
Comment from Hotel Management
26 Oct 2023 by Manager, Hotel Management
Hello RONALD, We apologize for the inconvenience caused. Please rest assured that we will address the odor issue, improve the sink drain, and ensure the fitness room is fully stocked. Thank you for bringing this to our attention.
