Ratings based on 917 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Apr 2024
I like this place
Comment from Hotel Management
25 Apr 2024 by Scott, Hotel Management
Dear Felix,Thank you so much for the Five Star rating.I truly hope we have the opportunity to welcome you back to Kona Kai in the near future.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego
by A verified traveler
Posted 19 Apr 2024
Comment from Hotel Management
22 Apr 2024 by Scott, Hotel Management
Dear Christine,Thank you so much for the Five Star rating.I truly hope we have the opportunity to welcome you back to Kona Kai in the future.With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego
by A verified traveler
Posted 18 Apr 2024
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Comment from Hotel Management
19 Apr 2024 by Scott, Hotel Management
Dear Austin,I am so sorry that we fell short of your expectations. Historically, we average an online rating of 4.51 out of 5 stars, so any insight you can provide to me directly at Kona Kai that will help us to improve, I warmly welcome your feedback.Please feel free to reach out to me directly at Kona Kai.With sincere regards in hospitality, I remain at your service.Scott OstranderGeneral ManagerKona Kai San Diego
by A verified traveler
Posted 16 Apr 2024
There were red stains in the bed tub
Comment from Hotel Management
18 Apr 2024 by Scott, Hotel Management
Greetings, Timothy!I very much appreciate your commentary, but would truly like to learn more about your stay, especially the room number in which you stayed.Our overall cleanliness scores across all online review platforms are stellar, so I am deeply concerned about the challenge you experienced.I do hope you will reach out to me and that I have the opportunity to take immediate corrective action, as well as regain your trust.With sincere regards, I remain at your service.Scott OstranderGeneral ManagerKona Kai San Diego
by A verified traveler
Posted 15 Apr 2024
Great view
Comment from Hotel Management
16 Apr 2024 by Scott, Hotel Management
Dear Jason,Thank you so much for the Five Star rating. I hope we have the opportunity to serve you again in the near future.With sincere regards,Scott OstranderGeneral ManagerKona Kai San Diego
by A verified traveler
Posted 15 Apr 2024
Kona Kai was absolutely beautiful! It was conveniently located for my parents and I to enjoy our trip back home. The rooms were beautiful and clean. If you book, i highly recommend being the marina view... it does not disappoint morning, noon, or night!!!
Comment from Hotel Management
16 Apr 2024 by Scott, Hotel Management
Dear Dominique,I am thrilled that your had the opportunity to experience the soul of Kona Kai.I very much look forward to warmly welcoming your return visit.In hospitality,Scott OstranderGeneral ManagerKona Kai San Diego
by A verified traveler
Posted 15 Apr 2024
Perfect for a one night getaway
Comment from Hotel Management
16 Apr 2024 by Scott, Hotel Management
Dear Lucia,I am overjoyed you had a perfect one night getaway!See you again soon! Please stop by and say "hello".My best,Scott OstranderGeneral ManagerKona Kai San Diego
by A verified traveler
Posted 15 Apr 2024
Booked 3 rooms
No room service
Not enough staff - long wait at the restaurant and at check in/check out.
Adding surcharge for any payment but not getting any better service
Great view - but so are lots of hotels in San Diego.
Will not book at this location again.
Comment from Hotel Management
15 Apr 2024 by Scott, Hotel Management
Dear Omar,I am so sorry for your food & beverage experience. Trust in the fact that your experience was very much the exception and not the rule. Our restaurant is ranked #2 out of 2,200+ restaurants in San Diego and our online rating is 4.56.I do hope you will provide us another opportunity to demonstrate the true soul and service of Kona Kai. Please reach out to me directly prior to your next visit so that I may personally ensure your expectations are exceeded.With sincere regards in hospitality,Scott OstranderGeneral ManagerKona Kai San Diego
by A verified traveler
Posted 13 Apr 2024
Beautiful
Comment from Hotel Management
15 Apr 2024 by Scott, Hotel Management
Greetings, Ron!I appreciate the Four Star review and hope to see you again at Kona Kai.With gratitude,Scott OstranderGeneral ManagerKona Kai San Diego
by A verified traveler
Posted 13 Apr 2024
The staff was very nice
Comment from Hotel Management
17 Apr 2024 by Angie Vindiola, Front Office Manager, Hotel Management
Good Afternoon Victoria Ann, we are thrilled you enjoyed your recent stay at Kona Kai! Thank you so much for the 5 out of 5 Rating! We hope to welcome you back soon!
