Ratings based on 995 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
The room was in excellent condition. Lobby/breakfast area was clean and well designed. I will stsy here again.
by A verified traveler
Posted 5 May 2024
Hotel was excellent. Parking was horrendous. The two available parking spaces left at 9:00 pm were too small for a Ford F150 truck.
Comment from Hotel Management
7 May 2024 by Customer Service, Hotel Management
Larry, we appreciate your positive feedback about your stay at the Homewood Suites San Diego Mission Valley Zoo. It's delightful to hear that you found the hotel excellent. We acknowledge your experience with parking, especially for larger vehicles. This is something we can certainly look into for improvement and make suitable accommodations. We hope to see you again on your next visit to San Diego.
by A verified traveler from Los Angeles
Posted 18 Apr 2024
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Comment from Hotel Management
19 Apr 2024 by Customer Service, Hotel Management
Benny, we're absolutely thrilled to hear that your stay at the Homewood Suites San Diego Mission Valley Zoo was to your satisfaction. We sincerely appreciate you choosing us for your stay and would be delighted to welcome you back in the future. Thank you!
by A verified traveler
Posted 16 Apr 2024
The first night we checked in we were given a room with a strong smell of incense. There was also some permanent stains in the toilet bowl, which looked so inviting. The next morning we asked to move to another room. The room was a little better. However the day after we requested for our room to be made and when we returned there was another strong smell of shrimp or seafood. The room quality and size was decent, which we think it’s a little bit overpriced.
The location, was however convenient with free and easy self-parking spots.
Comment from Hotel Management
18 Apr 2024 by Customer Service, Hotel Management
Kevin, we appreciate you taking the time to leave your feedback. It is regrettable to hear about the aroma challenges encountered during your stay and the concerns about cleanliness in your initial room. This feedback is important as it presents opportunities for advancements in guest comfort. We are however pleased to hear that our convenient location and the ease of parking met your expectations. While we understand you found our pricing to be a bit steep, we strive to provide an exceptional experience that aligns with our rates. We hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 9 Apr 2024
Very clean, well kept property. Did now worry about my car at all!
Comment from Hotel Management
11 Apr 2024 by Customer Service, Hotel Management
Heather, thank you for spotlighting the pristine condition of the Homewood Suites San Diego Mission Valley Zoo. We're thrilled you had peace of mind about your car during your stay. We look forward to providing you with the same level of care on your next visit!
by A verified traveler
Posted 9 Apr 2024
Very nice
Comment from Hotel Management
11 Apr 2024 by Customer Service, Hotel Management
Elizabeth, thank you for taking the time to review Homewood Suites San Diego Mission Valley Zoo. We're delighted your stay met your expectations. We look forward to welcoming you back in the future!
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
10 Apr 2024 by Customer Service, Hotel Management
Randy, thank you for choosing Homewood Suites San Diego Mission Valley Zoo. It's great to hear that your stay with us met your expectations. We eagerly anticipate your next visit!
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
31 Mar 2024 by Customer Service, Hotel Management
We appreciate the feedback, Merry.We're disappointed your time with us was less than ideal. We do hope you give us another opportunity to share a more positive experience with you soon.
by A verified traveler
Posted 4 Mar 2024
Very clean, friendly staff. Room was nice although the fridge made noise all night and the shower head was very weak took longer than normal to shower. Bed was a bit hard and could use better linen to sleep in.
Comment from Hotel Management
5 Mar 2024 by Customer Service, Hotel Management
Indy, thank you for your feedback. We're pleased to hear that you appreciated the cleanliness of our hotel and the friendliness of our team members. We also take note of your concerns about the refrigerator noise, shower performance, and bed comfort. These insights help us identify areas for improvement to provide a more comfortable stay. On your next visit, we are hopeful to exceed your expectations.
by A verified traveler from Hacienda Heights
Posted 2 Mar 2024
Good location, easy access to Sea World, SD Zoo; etc.
Comment from Hotel Management
4 Mar 2024 by Customer Service, Hotel Management
Ki Yiu, we're pleased to hear that you enjoyed the conveniently situated Homewood Suites San Diego Mission Valley Zoo. It's great to know that our location allowed you to easily visit local attractions such as Sea World and the San Diego Zoo. Thanks for sharing your feedback.
