Ratings based on 490 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
The staff were very rude, we had a few situations that they made us feel unwelcomed.
Comment from Hotel Management
13 May 2024 by - Anthony Reyes, Front Desk Supervisor , Hotel Management
Dear Raquel,Thank you for sharing your feedback with us, although we're truly disheartened to hear about your experience. Please accept our sincerest apologies for the situations where you felt unwelcomed by our staff. Providing exceptional service and ensuring every guest feels valued and respected are paramount to us, and we regret that we fell short of these standards during your stay.Your comments have been taken seriously, and we will be conducting a thorough investigation into the incidents you mentioned to identify areas for improvement and to ensure that such situations do not recur in the future. Rest assured, appropriate action will be taken to address any shortcomings and to reiterate the importance of delivering courteous and welcoming service to all our guests.We truly appreciate your patronage and the opportunity to learn from your experience. Should you decide to give us another chance, we would be honored to have the opportunity to provide you with the exceptional hospitality that we strive to deliver to all our guests.If there's anything else you would like to discuss or if you have any further feedback to share, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we are committed to making amends for the lapses in service you experienced.Warm regards,Anthony ReyesFront Desk SupervisorHomewood Suites San Diego Central
by A verified traveler from Delray Beach
Posted 12 May 2024
Would have been 5 stars except for the water pressure in shower almost zero.
Comment from Hotel Management
13 May 2024 by - Anthony Reyes, Front Desk Supervisor , Hotel Management
Dear Richard,Thank you for choosing to stay with us and for taking the time to share your feedback. We are delighted to hear that you had an overall positive experience during your recent visit.However, we sincerely apologize for the inconvenience you encountered with the water pressure in the shower. Please rest assured that we take your comments seriously, and our maintenance team is already working to address this issue promptly to ensure that future guests do not experience similar difficulties.Your satisfaction is our top priority, and we are grateful for your valuable feedback as it helps us improve our services. We hope that despite this setback, you will consider staying with us again in the future, and we promise to make your next visit even more enjoyable.If there's anything else we can do to enhance your stay, please don't hesitate to reach out to us directly. We appreciate your patronage and look forward to welcoming you back soon.Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
13 May 2024 by - Anthony Reyes, Front Desk Supervisor , Hotel Management
Dear Thomas,Thank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations, and we appreciate you bringing your concerns to our attention.We strive to provide exceptional experiences for all of our guests, and it's disheartening to hear that we fell short during your visit. Please know that your comments have been shared with our team, and we are taking immediate steps to address the issues you've raised to prevent similar occurrences in the future.We value your business and would welcome the opportunity to regain your trust on a future stay. If you're willing to give us another chance, please don't hesitate to reach out to us directly, and we'll ensure that your next stay exceeds your expectations in every way possible.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back soon.Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central
by A verified traveler
Posted 27 Apr 2024
Excellent me and my family had a great time .
Comment from Hotel Management
28 Apr 2024 by Anthony Reyes - Front Desk Supervisor , Hotel Management
Dear Amelia,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you and your family had an excellent time during your stay at our hotel. Creating memorable moments for our guests is what we strive for, and we're delighted that we could contribute to your enjoyment.Your kind words truly mean a lot to us, and we appreciate your recognition of our efforts to make your stay enjoyable. It was our pleasure to host you and your family, and we hope to welcome you back again soon for another wonderful experience.If there is anything else we can do to enhance your future visits, please don't hesitate to let us know. We look forward to the opportunity to serve you again in the near future.Warm regards,Anthony ReyesFront Desk SupervisorHomewood Suites San Diego Central
by A verified traveler
Posted 23 Apr 2024
Great
Comment from Hotel Management
27 Apr 2024 by - Anthony Reyes, Front Desk Supervisor , Hotel Management
Dear Jorge,Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience during your stay with us.Our team strives to provide exceptional service and create memorable experiences for all our guests, so it's incredibly rewarding to receive your feedback.We hope to have the pleasure of welcoming you back to. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
16 Apr 2024 by - Anthony Reyes, Front Desk Supervisor , Hotel Management
Dear Leeanna,Thank you so much for taking the time to leave us a review! We're thrilled to hear that you enjoyed your recent stay with us. Your feedback means a lot to us and helps us continue to improve our services.We're delighted that you had a positive experience overall, and we're grateful for your kind words. If there's anything specific you think we could do to earn that extra star next time, please don't hesitate to let us know. We're always looking for ways to enhance our guests' experiences.We hope to have the pleasure of welcoming you back soon for another fantastic stay!Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central
by A verified traveler
Posted 11 Apr 2024
Hotel was very nice with full kitchen. My children loved the pool and mini golf! Very clean and great breakfast options! The parking was my least fav of the stay.
Comment from Hotel Management
15 Apr 2024 by Anthony Reyes - Front Desk Supervisor , Hotel Management
Dear Berenice,Thank you for taking the time to share your experience with us! We're delighted to hear that you and your family enjoyed your stay at our hotel, particularly the amenities like the full kitchen, pool, and mini-golf. It's wonderful to know that your children had a great time!We also appreciate your kind words about our cleanliness and breakfast options. Providing a comfortable and enjoyable experience for our guests is always our top priority.Regarding your feedback about parking, we apologize for any inconvenience you may have experienced. We'll definitely take your comments into consideration as we continue to improve our services.We hope to have the opportunity to welcome you back for another fantastic stay in the future!Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central
by A verified traveler
Posted 8 Apr 2024
A
Comment from Hotel Management
9 Apr 2024 by - Anthony Reyes, Front Desk Supervisor , Hotel Management
Dear Cheenee,We want to extend our sincere apologies for the experience you described in your recent review. Your feedback is deeply concerning to us, as providing a comfortable and enjoyable stay for all our guests is our utmost priority.We're truly sorry to hear that your stay with us fell short of your expectations and that you found it to be terrible. We understand the importance of every aspect of your stay, from the comfort of your room to the service provided by our staff, and we regret that we did not meet your needs in these areas.Please know that we take your feedback very seriously, and we will be investigating the issues you've raised with our team to ensure that necessary improvements are made. It is through feedback like yours that we can identify areas for enhancement and strive to provide better experiences for all our guests in the future.We would welcome the opportunity to discuss your concerns further and to make things right. Please feel free to reach out to us directly so that we can address any specific issues you encountered during your stay.Once again, we apologize for the disappointment you experienced, and we hope to have the chance to regain your trust and welcome you back for a more enjoyable stay in the future.Warm regards,Anthony ReyesHomewood Suites San Diego Central Management Team
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
10 Apr 2024 by - Anthony Reyes, Front Desk Supervisor , Hotel Management
Dear Armina,I hope this message finds you well and thriving.I wanted to take a moment to express my deepest gratitude for your exceptional 5/5 review of our hotel.It's immensely rewarding to know that our dedication to excellence has resonated with you during your stay. Delivering top-notch service and ensuring your comfort is always our priority, and your glowing feedback reaffirms that we're on the right track.We cherish the opportunity to have been a part of your journey and sincerely hope to welcome you back in the near future. Please don't hesitate to reach out if there's anything we can do to make your next stay even more extraordinary.Once again, thank you for choosing Homewood Suites San Diego Central. Your patronage and feedback are invaluable to us.Warm regards,Anthony ReyesFront Desk Supervisor Homewood Suites San Diego Central
by A verified traveler
Posted 6 Apr 2024
Great location. We never had issues with finding parking. Loved the breakfast options and kitchen staff. Units were kind of small. The kitchen did not have as much supplies as I was expecting. Not a lot of space for luggage for our family of four. Essentials were not replenished and we had to ask multiple times for the missing items (soap, dish soap, garbage bags) we did not get our room cleaned the whole 4 days of our stay. A couple of the front desk personnel did not seem very friendly and not look happy to be there.
Comment from Hotel Management
7 Apr 2024 by - Anthony Reyes, Front Desk Supervisor , Hotel Management
Dear Maria,Thank you for sharing your feedback regarding your recent stay with us. We're thrilled to hear that you enjoyed our great location and that parking was convenient throughout your visit. It's also wonderful to know that you appreciated our breakfast options and the dedication of our kitchen staff.We apologize for any inconvenience caused by the size of our units and the limited kitchen supplies. Your comments regarding the space for luggage and the need for more supplies have been duly noted, and we will take steps to address these areas for improvement.We are deeply sorry to hear about the issues you encountered with the cleanliness of your room and the replenishment of essentials. This falls short of our standards, and we sincerely apologize for the oversight. Your feedback will be shared with our housekeeping team to ensure that such lapses are not repeated in the future.Furthermore, we regret any interactions with our front desk personnel that did not meet your expectations. Providing exceptional service with a friendly demeanor is important to us, and we will address this internally to ensure a more consistent experience for our guests.We truly appreciate your valuable feedback as it helps us to identify areas for improvement and strive for excellence. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve.Warm regards,
