Ratings based on 1,073 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Kenner, it's wonderful to see your high rating for Hilton Garden Inn San Diego Old Town Sea World Area. We can't wait to have you with us again for another superb stay. Safe travels until then.
by A verified traveler from Las Vegas
Posted 28 Apr 2024
Second time staying at this place. Very nice. Will stay again whenever I come to San Diego.
Comment from Hotel Management
28 Apr 2024 by Customer Service, Hotel Management
Sagrario, we're delighted to hear you enjoyed your stay at the Hilton Garden Inn San Diego Old Town Sea World Area. It warms our hearts to know you're considering us for your future visits to San Diego. We eagerly anticipate welcoming you again. Thank you for sharing your wonderful review.
by A verified traveler
Posted 26 Apr 2024
IT’s across old town San Diego!
Comment from Hotel Management
27 Apr 2024 by Customer Service, Hotel Management
Adela, it sounds like you appreciated the premium location of Hilton Garden Inn San Diego Old Town Sea World Area. Being situated near the historic Old Town has its perks, and we're elated you took advantage of this. We can't wait to welcome you back the next time you travel to San Diego.
by A verified traveler
Posted 23 Apr 2024
Very short easy walk to old town.
Comment from Hotel Management
24 Apr 2024 by Customer Service, Hotel Management
Julio, thank you for highlighting the convenient location of the Hilton Garden Inn San Diego Old Town Sea World Area. We're glad you appreciated the proximity to the old town, making it an easy stroll. We hope your travels bring you back to us in the future.
by A verified traveler from Camarillo
Posted 22 Apr 2024
The Hotel in general was good.The beds really need an update,it was hard and you can feel the springs and it was noisy.
Comment from Hotel Management
24 Apr 2024 by Customer Service, Hotel Management
Xochil, it's wonderful to hear you appreciated the overall quality of Hilton Garden Inn San Diego Old Town Sea World Area. That said, we regret hearing about the concerns you had regarding the beds. Rest assured, we are always open to feedback to strive to enhance our overall guest experiences and comfort levels. We'll certainly take your words into account. We're excited and hope to welcome you back for a more seamless experience.
by A verified traveler
Posted 22 Apr 2024
It’s close and walking distance to everything
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Miranda, we're delighted that you appreciated the convenient location of Hilton Garden Inn San Diego Old Town Sea World Area. Getting around easily definitely adds to a fantastic stay. Seeing you again soon would be a pleasure.
by A verified traveler
Posted 21 Apr 2024
Breakfast buffet was pricey
Comment from Hotel Management
22 Apr 2024 by Customer Service, Hotel Management
Angelica, it's valuable to learn from your feedback and understand you found the breakfast rates to be higher-end. We aim to ensure excellent quality and a wide variety to justify the price. We also offer individual breakfast items as an alternative. We hope you'll consider us in the future so we can offer an improved experience.
by A verified traveler
Posted 21 Apr 2024
Excellent
Comment from Hotel Management
21 Apr 2024 by Customer Service, Hotel Management
Delia, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hilton Garden Inn San Diego Old Town Sea World Area!
by A verified traveler
Posted 21 Apr 2024
Check in was not up front with me and put me in a room that was a down grade from what I paid. When I booked the room it said no queens were available and I had to pay the higher price for a king, but they put me in a queen bed anyway. When I complained they gave me the choice to go to a room that literally sounds like a helicopter taking off and vibrating the walls. No discount or apologies. They actually smirked when I asked them why the queen and they looked at each other and smiled then told me I didn’t have any other choice because the King bedroom was the noisy one but didn’t explain it to me when checking in. I felt abused and they treated me ignorantly as if I was a jerk for asking. Also, nothing in the reservation did it mention additional $25 for parking but it did show it if you drill down further to property details. I feel Expedia should disclose parking fees when booking.
Comment from Hotel Management
21 Apr 2024 by Customer Service, Hotel Management
Troy, it's disheartening to hear about the issues you encountered during your stay. We understand you had concerns regarding the room allocation and we extend our sincere apologies for any miscommunication. We also regret to hear that the noise level in the alternative room provided was not up to your satisfaction. Our intention is to provide our guests with utmost comfort and we're sorry it didn't seem this way for you. For any miscommunication regarding additional charges, we do apologize. We appreciate your feedback, and will use it to refine our services for the future.
by A verified traveler
Posted 18 Apr 2024
Rooms were spacious nice lobby. Bathroom sink was leaking bathroom door handle broke.
Comment from Hotel Management
19 Apr 2024 by Customer Service, Hotel Management
Biky, thank you for highlighting the openness of the rooms and the appeal of the Hilton Garden Inn San Diego Old Town Sea World Area lobby. We sincerely regret that you encountered some issues with your bathroom. It's paramount to us that we provide a faultless stay and we assure you that such issues are taken seriously and promptly addressed. We hope for another opportunity to provide you with the top-notch experience you deserve.
