Ratings based on 983 Verified Reviews
4.4 Room cleanliness
4.0 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 Apr 2024
The air conditioner was noisy, there was no view other than windows from other guest rooms.
Comment from Hotel Management
30 Apr 2024 by Asst. General Manager, Hotel Management
Dear Raul, Please accept our apologies for providing anything other than a perfect experience during your stay. We apologize for any difficulties caused by the air conditioner during your stay. Our team strives to ensure all amenities are in good working condition for our guests' comfort. Regarding the view, we regret that it did not meet your expectations. Please know that your satisfaction is our utmost priority, and we will review these matters with the respective teams for future enhancements. We are committed to redeeming your confidence in our hotel and hope to have the opportunity to host you again soon.Carrie AndersonAsst. General Manager
by A verified traveler
Posted 27 Apr 2024
The breakfast we have to pay to eat better
What’s this ?
So why did we pay for the room
Comment from Hotel Management
27 Apr 2024 by Asst. General Manager, Hotel Management
Dear Catherine, Thank you for choosing our hotel and sharing your review. We sincerely apologize if our breakfast fell short of your expectations. While our breakfast offering is not complimentary, we aim to provide excellent value through our varied menu and high-quality service. We appreciate your understanding and hope to have the opportunity to exceed your expectations in the future. Carrie AndersonAsst. General Manager
by A verified traveler
Posted 20 Apr 2024
Very nice and well-kept hotel. The restaurant staff were very friendly, and the food was great. Would definitely stay again.
by A verified traveler from Eastvale
Posted 17 Apr 2024
there were a few issues with the cleanliness of the room, they also did explain the issues with short staff, so I understood. Overall they took care of what I needed and everything worked out perfect!
by A verified traveler from Wainwright
Posted 16 Apr 2024
The staff were phenomenal. Very clean and comfortable rooms. Close to everyting we needed.
by A verified traveler
Posted 15 Apr 2024
Staff were very responsive and helpful.
by A verified traveler
Posted 14 Apr 2024
Room had dirty towels on floor, front desk never got anyone to come up to get them on our call. Had issues with TV and getting programs said issue with internet.
Comment from Hotel Management
15 Apr 2024 by Asst. General Manager, Hotel Management
Dear Robert, Please accept our apologies for falling short of your expectations. We genuinely regret the challenges you experienced with the cleanliness of your room and the lack of prompt assistance from our team. Please know that this does not reflect the level of service we aim to provide. Furthermore, we understand the frustration of facing unexpected maintenance problems, and we're sorry for any disruption this may have caused to your stay. Your feedback is invaluable to us, and we will address these concerns with our team to ensure that such lapses are not repeated. We appreciate your patience and understanding and hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.Carrie AndersonAsst. General Manager
by A verified traveler
Posted 14 Apr 2024
Loved the hotel so much and it’s walking distance to downtown stores and restaurants
Comment from Hotel Management
19 Apr 2024 by Asst. General Manager, Hotel Management
Dear Kandace, We're thrilled to see that you loved your stay at Hilton Garden Inn San Diego Downtown/Bayside! It's fantastic that our location within walking distance to downtown stores and restaurants added to your enjoyment. We strive to provide a comfortable and convenient experience for all our guests, and we're delighted that we made this happen for you. Thank you for sharing your feedback, and we hope to welcome you back for another wonderful stay soon!Carrie AndersonAsst. General Manager
by A verified traveler
Posted 13 Apr 2024
Great atmosphere, clean and resourceful. Besides the WiFi not working we had a comfortable stay! Will stay here again!
Comment from Hotel Management
14 Apr 2024 by Assistant General Manager, Hotel Management
Dear Dominique, Thank you for staying with us and leaving your generous review. We are glad to know that we were able to provide you with a great stay throughout your visit. However, we regret any concerns with the internet. We will share your remarks with the team. We love knowing you plan to return. All of us here at Hilton Garden Inn San Diego Downtown/Bayside look forward to your next visit.Carrie AndersonAsst. General Manager
by A verified traveler
Posted 9 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Assistant General Manager , Hotel Management
Dear Junho, Thank you for taking the time to leave your rating! It is gratifying to see that you thoroughly enjoyed your time here at Hilton Garden Inn San Diego Downtown/Bayside! We look forward to hosting you again soon for another great experience. Have a wonderful day!Carrie AndersonAssistant General Manager
