Ratings based on 960 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Kitchen was way outdated
Comment from Hotel Management
5 Jun 2024 by Hotel Management , Hotel Management
Dear Roy, Thank you for your feedback. We apologize for the outdated condition of the kitchen. Your comments are important to us, and we are committed to making necessary updates to improve our facilities. We appreciate your input and hope to provide you with a better experience during your next stay at Extended Stay America. Sincerely,Hotel Management
by A verified traveler
Posted 2 Jun 2024
Reserved a 2 queen bed room for 3 nights. Checked in, parked close to the room, walked in the room and it was a 1 bed room. Went back to the office and the attendant said all of their 2 bed rooms have been taken. So my friend and were forced to leave and find another place to stay late at night.
Comment from Hotel Management
4 Jun 2024 by Hotel Management , Hotel Management
Dear PATRICK, Thank you for sharing your experience with us. We apologize for the inconvenience and frustration caused by the room discrepancy. This is not the level of service we aim to provide. Your feedback has been shared with our team to ensure such issues are addressed promptly. We hope to have the opportunity to make it right for you in your future stay.Sincerely,Hotel Management
by A verified traveler
Posted 30 May 2024
Poor customer service. The front desk is RUDE!!!
Comment from Hotel Management
31 May 2024 by Hotel management, Hotel Management
Dear aaisha, We sincerely apologize for the negative experience you had with our staff. Providing excellent service is our top priority, and it is disappointing to read that we fell short. Your feedback will be shared with our team to ensure improvements are made. We hope you will give us another opportunity to serve you better in the future.Sincerely,Hotel Management
by A verified traveler
Posted 27 May 2024
Will never stay there again, room was so nasty and not cleaned at all,
Comment from Hotel Management
28 May 2024 by Hotel Management , Hotel Management
Dear joseph, Thank you for sharing your feedback. We apologize for the unsatisfactory cleanliness of your room during your stay. This is not the standard we strive to uphold, and we take your comments seriously. We will address this matter with our housekeeping team to ensure that all rooms are thoroughly cleaned and maintained to our guests' expectations. We appreciate your input and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
by A verified traveler
Posted 26 May 2024
I had booked this room well in advance and the day of check in I was called by the front desk of the hotel telling me that room was sold because of a soccer tournament. I booked this room because my son was part of the tournament. We had to drive all the way home, and have to drive back to San Diego in the morning. Very big inconvenience
Comment from Hotel Management
26 May 2024 by Hotel Management , Hotel Management
Dear Chris, Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the situation with your reservation. Your feedback is essential, and we are addressing this issue with our team to prevent such occurrences in the future. We understand the frustration this caused and regret any disruption to your plans. We appreciate your patience and hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management
by A verified traveler
Posted 13 May 2024
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 23 Apr 2024
by A verified traveler
Posted 14 Apr 2024
I love this site it's great ...I love the manager Howie and his assistant manager DSean they are wonderful I love there staff ..they are great this site is best in town
Comment from Hotel Management
14 Apr 2024 by Hotel Management , Hotel Management
Dear Deeatta, Thank you for including Extended Stay America in your travel plans. It was a pleasure reading your wonderful comments about Howie and DSean. They work hard to make every stay special every day and will appreciate your kind words. Thank you for taking the time to post your review, and we look forward to having you stay with us again.Sincerely,Hotel Management
by A verified traveler
Posted 4 Apr 2024
I love how the manager Howie and his assistant manager DSean runs there site it's amazing and awesome..there staff is great I love being here at this site it's best in town
