Ratings based on 987 Verified Reviews
3.4 Room cleanliness
3.6 Service & staff
3.3 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
Place is a little run down
Comment from Hotel Management
28 Apr 2024 by Hotel Management , Hotel Management
Dear Ernesto, Thank you for sharing your thoughts with us. We appreciate your feedback regarding the condition of our property. Rest assured, we take your comments seriously and are actively working to address any areas in need of improvement. Our goal is to ensure every guest enjoys a comfortable and pleasant stay with us. We hope you'll consider giving us another chance to exceed your expectations in the future. Sincerely,Hotel Management
by A verified traveler
Posted 23 Apr 2024
Staff was friendly and accommodating. Close to Alot of different things.
by A verified traveler
Posted 21 Apr 2024
Noisy and not clean
Comment from Hotel Management
21 Apr 2024 by Hotel Management, Hotel Management
Dear Leslie Camille, Thank you for your review of our hotel. We apologize for the disturbance and cleanliness issues you experienced during your visit. Providing a peaceful and clean environment is essential to us, and we regret falling short of your expectations. Your feedback is invaluable, and we will address these concerns with the team to ensure a more enjoyable experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 21 Apr 2024
The room smell
Comment from Hotel Management
21 Apr 2024 by Hotel Management, Hotel Management
Dear Nicolas, Thank you for choosing to stay at our hotel. We apologize for the inconvenience caused by the odor in your room. Ensuring a comfortable stay is our priority, and we regret that we fell short in this instance. Your feedback is valuable, and we will address the issue internally to prevent recurrence. We do hope you will give us another chance the next time your travels bring you our way. Sincerely,Hotel Management
by A verified traveler
Posted 15 Apr 2024
My getaway weekend stay in San Diego at Extended Stay was up to par. An average hotel experience that had friendly staff, elevator to all floors, cleaning service, ect.
The King bedroom was spacious for my lady and I with plenty of space and lighting. There was a lot of table space with two nightstands, a desk, a dresser, and a medium sized kitchen counter.
We appreciated the full sized fridge and kitchen appliances, but didn’t use them to their full potential. The TV was a little out dated but still an HD flatscreen so it wasn’t bad for the bedtime hours.
The bathroom was sleek and clean with plenty of counter space and lighting for the ladies. There was only one bar of soap for the shower so make sure to bring shampoo and conditioner which thankfully I had.
Only issue with the room was the smoke alarm was missing and reported it to the front desk after checking in to make sure I wasn’t blamed for it after. Also the windows have seen better days. One window would only open up one inch and the second window wouldn’t open up at all.
The property was clean with plenty of parking and liked the gated parking lot entrance, but the gate would only close during the night time hours.
Overall a good experience
Comment from Hotel Management
16 Apr 2024 by Hotel Management, Hotel Management
Dear Alexander, We appreciate your detailed feedback about your recent stay with us in San Diego. It's fantastic to learn that our accommodations met your expectations for the most part, and we're glad you enjoyed the spaciousness and amenities of the king bedroom. Your compliments about our courteous and devoted team members are genuinely appreciated. However, we sincerely apologize for any discomfort caused by the issues with the smoke alarm and windows. Please rest assured that we take your feedback seriously and will address these concerns with our team to ensure a better guest experience moving forward. We hope to have the opportunity to welcome you back for an even more enjoyable stay next time. Sincerely,Hotel Management
by A verified traveler
Posted 15 Apr 2024
This place used to be better, we called for room service and they said they only do it every two weeks. We also had to get towels at the front desk, come on you guys can do better.
Comment from Hotel Management
16 Apr 2024 by Hotel Management, Hotel Management
Dear Maricela, Thank you for choosing us and leaving your feedback. We regret any lapses in our service and accommodations from your previous stays with us. Our housekeeping services are provided once every two weeks to guests staying eight or more nights, respecting the privacy of their home-like living. These services are always available upon request for a minimal fee, and we also offer a complimentary linen exchange service at the front desk as often as you like. However, we sincerely apologize for falling short of your expectations. We have noted your concerns and appreciate your insights, as your comments are crucial to our continued efforts to improve. Thank you again for the feedback; we hope you will return in the future to enjoy our hotel to the fullest.Sincerely,Hotel Management
by A verified traveler from Redding
Posted 14 Apr 2024
Fine
Comment from Hotel Management
16 Apr 2024 by Hotel Management, Hotel Management
Dear Sung, Thank you for choosing us for your recent accommodation in our area. We hope your overall stay was enjoyable; however, we regret that you did not leave completely satisfied. We are grateful for your feedback as we continually strive to enhance our guest experience. It was a pleasure having you as our guest, and we hope you will revisit us again the next time you are in the area.Sincerely,Hotel Management
by A verified traveler
Posted 12 Apr 2024
The hinge on our door completely broke off so it never automatically closed after us. We told the front desk and they said someone would come fix it. We were there for a week and no one ever came. We also reminded them. Broken security latch, wires hangin from the ceiling. Animal poop in the hall. Short on towels and kitchen supplies. We asked for room close together but weren’t able to get it. Things just didn’t feel clean and smelt old and run down. The security gate was broken. The tub drain didn’t plug so we couldn’t take baths. Our phone didn’t work and ceiling light didn’t work.
Comment from Hotel Management
13 Apr 2024 by Hotel Management, Hotel Management
Dear Jenee, Thank you for taking the time to post your review, as we value our guest's comments and opinions. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We will address these issues appropriately. We hope you will return so that we can have an opportunity to provide you with a better experience.Sincerely,Hotel Management
by A verified traveler from San Diego
Posted 11 Apr 2024
Key was dis alarmed.
Comment from Hotel Management
12 Apr 2024 by Hotel Management , Hotel Management
Dear Angelina, Thank you for choosing Extended Stay America as your place of stay. We appreciate your generous rating and are delighted to read that you had a wonderful experience with us. We aim to ensure that every guest has an excellent and memorable stay, and we are glad to know that we have achieved that with you. We have noted your specific feedback about the key. It was our pleasure to host your visit, and we look forward to seeing you soon.Sincerely,Hotel Management
by A verified traveler
Posted 9 Apr 2024
The room was outdated and the towels were dirty...
Comment from Hotel Management
9 Apr 2024 by Hotel Management, Hotel Management
Dear Sandy, Thank you for reviewing your stay. We are happy your overall experience was pleasant. Our focus is on providing our guests with an exceptional experience, so we appreciate all of your comments. We have taken note of the concerns you raised. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience.Sincerely,Hotel Management
