Ratings based on 1,528 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
The staff was amazing! and the rooms were super clean. we will definitely stay there again!!
Comment from Hotel Management
29 Apr 2024 by Danny , Hotel Management
Thank you for the 5 star review!
by A verified traveler
Posted 28 Apr 2024
I liked that it was on Shelter Island with 2 heated pools and tennis courts.
Comment from Hotel Management
28 Apr 2024 by Benjamin Nelson, Hotel Management
Greetings Terry. Thank you for choosing Best Western Plus Island Palms Hotel and Marina for your recent stay. We are thrilled you enjoyed your time with us and the amenities we have for our guests around the property. We look forward to hosting you again next time you are in San Diego. Best, Benjamin Nelson
by A verified traveler
Posted 24 Apr 2024
The staff was awesome
Comment from Hotel Management
24 Apr 2024 by Benjamin Nelson, Hotel Management
Greetings Michelle, Thank you for choosing Best Western Plus Island Palms Hotel & Marina for your recent stay in San Diego. We strive to exceed our guest's expectations and are thrilled to hear this nice comment. Thank you again for being our guest. See you next time you are in our lovely city. Best, Benjamin NelsonDirector of Guest Services
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
23 Apr 2024 by General Manager, Hotel Management
Dear Rolando, We are delighted we exceeded your expectations for an outstanding stay at Best Western Plus Island Palms Hotel & Marina, and we thank you for sharing your experience with other travelers. It was our pleasure having you as our guest, and we look forward to seeing you on your next visit to the area.Barbara ThompsonGeneral Manager
by A verified traveler from Shallotte
Posted 20 Apr 2024
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Richard, Thank you for taking the time to share that your stay at Best Western Plus Island Palms Hotel & Marina was perfect in every way. We love receiving ratings like yours, as our goal is to ensure a memorable experience for every guest. We appreciate you sharing your feedback and look forward to seeing you on your next visit.Barbara ThompsonGeneral Manager
by A verified traveler
Posted 19 Apr 2024
The location was the most important thing for us.
Comment from Hotel Management
20 Apr 2024 by General Manager, Hotel Management
Dear Richard, Thank you for sharing about your experience at the Best Western Plus Island Palms Hotel & Marina. We are pleased to know our location worked well for your trip. With our waterfront location close to Ocean Beach, SeaWorld, and the San Diego Zoo, we love providing our guests with a great place to enjoy all that our city has to offer. We hope to welcome you back soon, and we wish you all the best with your travels. Barbara ThompsonGeneral Manager
by A verified traveler
Posted 18 Apr 2024
Nice place to stay
Comment from Hotel Management
19 Apr 2024 by General Manager, Hotel Management
Dear Bensalem, Thank you for your recent stay at the Best Western Plus Island Palms Hotel & Marina and for sharing your feedback. It is a pleasure to know we exceeded all of your expectations! From our incredible views, oceanfront location, and resort amenities to our devoted team, we take pride in giving each guest a memorable experience. We look forward to welcoming you back soon!Barbara ThompsonGeneral Manager
by A verified traveler from Aguanga
Posted 18 Apr 2024
Friendly staff, well appointed rooms. Clean.
Comment from Hotel Management
18 Apr 2024 by Danny , Hotel Management
Thank you for staying with us, we hope you return again someday.
by A verified traveler
Posted 16 Apr 2024
This is our favorite place to stay and staff is great.
Comment from Hotel Management
17 Apr 2024 by General Manager, Hotel Management
Dear Yolanda, We are delighted to hear that Best Western Plus Island Palms Hotel & Marina is your favorite place to stay! Our team takes great pride in providing exceptional service, and it's wonderful to know that you found our staff to be great. We strive to create a welcoming and comfortable atmosphere for all our guests, and your positive feedback serves as a testament to our efforts. Thank you for choosing to stay with us, and we look forward to welcoming you back to Best Western Plus Island Palms Hotel & Marina soon!Barbara ThompsonGeneral Manager
by A verified traveler from USAF Academy
Posted 16 Apr 2024
4 o’clock is kind of late to check in. Especially when you have to be at a wedding at 1730. Contacted staff at 1030 was told they would call me when room was ready. Staff did not contact us. We went back at 2:30 we staff told us they would check status of room. The room was ready however supervisor did not approve. 15 min later staff came by the lobby where we were sitting to let us the room was ready.
Comment from Hotel Management
16 Apr 2024 by Danny , Hotel Management
Unfortunately we do not guarantee early check in , we did however provide you with one at 2:45 pm. I hope you enjoyed the wedding.
