Ratings based on 990 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
Great place to stay. The neighborhood was a bit dicey with homeless but did not have an issue and never felt unsafe.
Comment from Hotel Management
24 Apr 2024 by Shelly , Hotel Management
Dear Matthew! Thank you for your five-star feedback. It was a pleasure to welcome you to our hotel and we are so glad to know that you enjoyed your stay. We appreciate your honest thoughts regarding the area and will keep them in mind going forward. We hope to welcome you back for another wonderful stay in the future. Sincerely, Shelly
by A verified traveler from San Diego
Posted 15 Apr 2024
Tiny room, lots of noise, better is out there…move on. 30 minutes for Valet to bring the car up…grrr
Comment from Hotel Management
15 Apr 2024 by General Manager, Andaz San Diego, CA, Hotel Management
Dear Willie,Thank you for taking the time to provide your feedback regarding your recent stay at our hotel. We sincerely apologize for the inconveniences you experienced during your visit.We are deeply concerned to hear that your room did not meet your expectations in terms of size and noise levels. Please be assured that we will address these issues with our management team to ensure that we are providing the most comfortable and enjoyable experience for all of our guests.Additionally, we apologize for the delay you encountered with our Valet service. We understand that waiting for your vehicle can be frustrating, and we will work closely with our Valet team to improve our efficiency and minimize wait times for our guests.Your feedback is invaluable to us as it helps us identify areas where we can improve our services. We strive to provide the highest level of hospitality and are committed to making the necessary changes to ensure that future guests have a more pleasant experience.We value your patronage and hope to have the opportunity to welcome you back in the future and provide you with a stay that exceeds your expectations.Sincerely,Andaz San Diego, CA - General Manager
by A verified traveler
Posted 29 Mar 2024
I thought it was a great place to stay. Everyone was so welcoming. However, replacing your air filters in the rooms might make it better
Comment from Hotel Management
29 Mar 2024 by General Manager, Andaz San Diego, CA, Hotel Management
Hello Julia, thank you for your feedback regarding your stay at the Andaz San Diego. We are glad you found our staff welcoming but apologize for any discomfort due to the air quality in your room. We appreciate you bringing the issue with the air filters to our attention. Our maintenance team will promptly inspect and replace the filters as necessary to ensure optimal air quality for our guests. Your comfort and satisfaction are our top priorities, and we value your input as it helps us improve our services. Thank you for choosing the Andaz San Diego. We look forward to welcoming you back and providing an enhanced experience on your next visit.
by A verified traveler from Mahwah, NJ
Posted 24 Mar 2024
It's in a great section if you want to be in the action in Gaslamp. The happy hour at STK was great! Our room wasn't great. The staff were all very nice and helpful.
Comment from Hotel Management
24 Mar 2024 by General Manager, Andaz San Diego, CA, Hotel Management
Thank you for sharing your experience. We're glad you enjoyed our Gaslamp Quarter location and found our staff friendly and helpful. It's great to hear that STK's happy hour met your expectations. However, we apologize that your room did not meet your standards. We take pride in providing comfortable accommodations and will use your feedback to improve our rooms and ensure a consistently positive experience for all guests. We appreciate your business and hope to welcome you back for an excellent stay in the future.
by A verified traveler
Posted 18 Mar 2024
Great hotel in a busy area of the city
Comment from Hotel Management
19 Mar 2024 by Betsy, Hotel Management
Dear Kieran,Thank you for your feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,
by A verified traveler
Posted 3 Mar 2024
Front of house staff were terrible.
Comment from Hotel Management
4 Mar 2024 by Tonya, Hotel Management
Dear Vladimir,Thank you for taking the time to leave us some feedback. We regret to hear that you had a negative experience with us. Our sincere apologies if our staff were anything but professional and friendly. Your feedback is appreciated as it can only help us improve. Thank you for staying with us. We hope to welcome you back for a better experience. Kind regards,Tonya
by A verified traveler
Posted 23 Feb 2024
Great staff and location.
Comment from Hotel Management
24 Mar 2024 by General Manager, Andaz San Diego, CA , Hotel Management
We are overjoyed to receive your amazing feedback! Knowing that we've met your expectations and provided excellent service is the greatest reward for us. Thank you!
by A verified traveler
Posted 22 Feb 2024
it was dusty and I had an allergic reaction the first two of the three nights I was there
Comment from Hotel Management
24 Mar 2024 by General Manager, Andaz San Diego, CA , Hotel Management
We sincerely apologize for the dusty conditions in your room that caused an allergic reaction during your stay. This is unacceptable and not in line with our cleaning standards. We have addressed this issue with our housekeeping team to ensure all rooms are thoroughly cleaned before guest arrivals. We value your feedback as it helps us improve. Once again, we apologize for the inconvenience and hope you'll consider giving us another chance to provide a better experience.
by A verified traveler
Posted 22 Feb 2024
Comment from Hotel Management
24 Mar 2024 by Tonya, Hotel Management
Hello Ana Isabel,Thank you for rating your stay with us. We regret to hear that you did not have the best experience. It is our goal to provide our guests with the best possible experience. If you feel like sharing further details about your stay, please visit us on our chat or social sites. Thank you for staying with us. We hope to welcome you back in the future for a better stay.Kind regards,Tonya
by A verified traveler
Posted 6 Feb 2024
Really great hitel. awesome staff. great bedding.
the only downside is room service . the options are very limited and expensive
Comment from Hotel Management
24 Mar 2024 by Tonya, Hotel Management
Hello Dan,Thank you for providing us with feedback. We are glad you found our hotel great and our staff awesome. Our apologies that our room service did not meet expectations. We value the insight to improve. Thank you for staying with us. We hope to welcome you back in the near future.Warm regards,Tonya
