Ratings based on 63 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Apr 2024
Panisté was a fantastic place to relax and enjoy the beauty of the area. The rooms were great, with really nice views of the mountains and hills nearby. It felt like we were far away from everything. The restaurant was really tasty as well, and they were very accommodating of my food intolerances (dairy).
I highly recommend the temascal - a steam room Guatemalan style, where a wood fire heats rocks that you then put water on to create steam in a brick dome.
We also wandered around the grounds, seeing all the gardens and coffee plants. The pool was also great - a little heated given the cool day we were there.
It almost felt like we were the only people staying there - we saw more staff than guests, so enjoyed some truly peaceful days during our stay.
Comment from Hotel Management
12 Apr 2024 by Alejandra/Guest Service, Hotel Management
Dear Guest, it was a pleasure to have you has guests, thank you for all your comments and good reference, we will be glad that you visit us again.
by A verified traveler
Posted 2 Feb 2024
Solo hay que mejorar el wi fi. Saludos cordiales.
Comment from Hotel Management
8 Feb 2024 by Alejandra/Guest Service, Hotel Management
Muchas gracias por su calificación, le confirmamos que ya estamos en el proceso de actualizar un nuevo proveedor, le esperamos nuevamente, saludos.
by A verified traveler
Posted 27 Aug 2023
We enjoyed our stay at Hotel Boutique Y Restaurante Panisté. The rooms are big, spacious and clean. The balcony overlooking the garden was nice and beautiful. We really enjoyed and loved using the spacious sauna.
by A verified traveler
Posted 21 Aug 2023 on Hotels
by A verified traveler
Posted 26 Jun 2023 on Hotels
Comment from Hotel Management
5 Jul 2023 by Alejandra/Guest Service, Hotel Management
Gracias por su visita Erick fue un gusto recibirle! Esperamos que nos vuelvan a visitar pronto, saludos.
by A verified traveler
Posted 16 Jun 2023 on Hotels
No screens on windows in cabins so be aware of mosquitos as they are everywhere and will keep you awake all night. Between the roof and ceiling you can hear noises like screeches/growls they may be rats or other animals. The property has beautiful gardens but unfortunately it seems administration did not check on rooms before they get reserved and did not acknowledge the situation. Administrator told us that they do not have screens on windows because people have different tolerances to mosquitos. No justification for this as this can detonate allergies or bring diseases. We did not received any compensation/discount or apology. We encourage administration to take into consideration this assessment as the hotel and place are beautiful. It just need commitment, understanding and empathy.
Comment from Hotel Management
17 Jun 2023 by Alejandra/Guest Service, Hotel Management
Dear guest, we appreciate the time to share every detail of your stay and send our most sincere apologies. We are working to give and exceed expectation of our guests. We will check about mosquitos and reforce fumigation.Best Regards,
by A verified traveler
Posted 1 May 2023 on Hotels
Todo estuvo excelente. Al personal de restaurante y bar le hace falta estar un poco más atentos
Comment from Hotel Management
3 May 2023 by Alejandra/Guest Service, Hotel Management
Muchas gracias por compartir sus comentarios, estaremos tomando en cuenta sus observaciones, gracias.
by A verified traveler
Posted 14 Apr 2023 on Hotels
Comment from Hotel Management
17 Apr 2023 by Alejandra / Guest Service, Hotel Management
Gracias por compartir sus comentarios con nosotros! Nos dará mucho gusto que nos vuelvan a visitar
by A verified traveler
Posted 5 Apr 2023
This hotel cancelled the reservation without prior notice upon arrival, documented by Expedia. No apology whatsoever and no help in getting allocated somewhere else. Hope this helps fellow tourists upon arrival ar this hotel. Not a reliable hotel.
Comment from Hotel Management
17 Apr 2023 by Alejandra / Guest Service, Hotel Management
Dear Mr. Christian! Unfortunately this reservation was made with a third party agency that contact Expedia, we did not have communication with them directly, as Expedia indicate us that we had to contact them directly! Send our apologies we had a system error and we did not receive your reservation! We notice 10 days before your arrival and they confirm us that they will be giving follow up. We did not have your contact information unfortunately! Send our most sincere apologies for this.
by A verified traveler
Una experiencia UNICA y NATURAL.
Posted 28 Mar 2023 on HotelsLa experiencia de este fin de semana en Alta Verapaz solo me termina de confirmar que vivimos en el pais de LA ETERNA PRIMAVERA, un hotel para disfrutar de la naturaleza y la buena cocina.
Un lujo para estar cerca de otra maravillas naturales de Alta Verapaz. 100 % recomendable.
Comment from Hotel Management
31 Mar 2023 by Alejandra/Guest Service, Hotel Management
Muchas gracias por tomarse el tiempo en detallar de su experiencia en nuestro hotel! Nos dio gusto recibirlo y esperamos nos vuelva a visitar pronto! Saludos.
